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Connective

FT - Residence Support Worker (Vancouver Apartments)

Vancouver, BC, Canada

Pay: As Connective is a unionized environment, the starting wage is $27.53 and will increase every 2000 hours worked up to a maximum of $31.57.
Apply by: Oct 21, 2026
Experience: 1 year of experience with adults with developmental/intellectual disabilities and mental health challenges
Working hours: 40 HOURS PER WEEK
Posting language: English
Posted: Sep 22, 2026

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Original job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE
This position will provide casework and clinical support to residents of Connective’s programs in order to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

STATUS AND CLASSIFICATION
Unionized; this position requires union membership. It is open to all genders.

HOURS (40 HOURS PER WEEK)

Monday to Friday 0800-1600

REPORTING RELATIONSHIPS

Reports and is accountable to the Program Manager of the facility or their designate
Participates actively in house, staff, and staff/resident meetings
Participates as a member of the Connective staff team
Liaises with outside professionals from other agencies or government bodies as required

KEY ACCOUNTABILITIES

Programs

Interviews clients to prepare care plans and background information for which confidentiality is required
Under the general guidance of the Residence Manager, assumes a primary or key worker role with assigned resident(s)
Provides input to the Residence Manager and/or other staff with regard to the development of appropriate care plans to achieve the resident’s objectives
Is cognisant of, and work towards the implementation of the care plan established for each resident
Meets with each resident on a routine basis to discuss progress and plan future interventions
Assists the Program Manager and/or other staff in the identification of potential problems and reports any difficulties
Uses professional judgement to ascertain and to apply appropriate intervention techniques with residents in crisis
When assigned, participates in social, recreational, employment, educational, and other programs as appropriate to assist the resident’s case/care plan
Contributes to the evaluation of the resident’s progress and makes both written and oral reports to be available to the remainder of the staff team
Maintains client files including statement of goals, case/care plans, summaries, case notes, reviews and closing reports
Develops and maintains an in-house resource area containing current information/brochures of programs and services which are available to residents
Ensures residents are in compliance with the terms of their residency and are aware of the rules of the facility
Acts as an on-site advocate for each resident
Assists residents with activities of daily living
Provides emotional support and feedback to residents and their families
As appropriate, supports residents towards integration and normal functioning within the community
Acts as a positive role model for clients, providing life skills training and behaviour management as appropriate
Dispenses and ensures the taking of medications as required
As necessary, provides transportation and assists residents to attend appointments
With other residence staff plans, develops and delivers in-house programs to address the needs of the residents
Community
Works with volunteers to support and enhance the goals of the residence programs
Identifies social, economic, recreational, employment, and educational services in the community that will meet the needs of the client
Collaborates with a multidisciplinary team and consults with team psychologist and psychiatrists to develop, implement, maintain, and adjust individualized treatment plans
Maintains effective liaison with other agencies, professionals, government officials, and the community in order to contribute to the success of the case/care plan of the resident

Residential

Supervises the activities of the residence, its residents, and volunteers while on shift including maintaining case notes and the logbook
Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and food services
Provides input into meal scheduling and preparation, including food inventory.
Ensures the security of the residence
As assigned, is responsible for developing, implementing, and maintaining housekeeping areas both inside and outside, involving the residents in this process when deemed appropriate
As assigned, is responsible for the weekly grocery shopping for the residence and involves the residents in this process
As assigned, assists with the details of the operation of the facility, including but not limited to administrative support
As assigned, organizes and oversees the preparation of meals and involves the residents in this process
As necessary, accepts responsibility of being on-call and carrying the residence pager
As required, accompanies residents to appointments and community outings, following the restrictions imposed by the courts/review panels

Other

Participates in staff and resident/staff meetings
Assists with the orientation and training of new staff and volunteers
Other duties may be assigned from time to time

WORKING CONDITIONS

Functions independently while on shift and adhere to Residence Policy and Procedures
Works in a high stress environment, often dealing with clients in crisis situations
Demonstrates a level of physical fitness to effectively carry out the required duties of the program and to meet the operational needs of the residence
Is available to work all shifts, 7 days per week including day shifts, afternoon shifts, and graveyard shifts
Provides appropriate personal transportation with required business insurance coverage to enable the movement of the resident around the Lower Mainland as required by the goals of the program
Is a member of CUPE local 1936-11

EXPERIENCE AND SKILLS

Diploma, preferably in social work, community social services or equivalent (an asset)
1 year of experience with adults with developmental/intellectual disabilities and mental health challenges
Demonstrates a high level of crisis management
An understanding of providing service to people with different learning abilities
Demonstrated experience in an applicable residential setting
Demonstrated a good working knowledge of the technical details important to the functioning of group residences
An awareness of the Community Living of British Columbia (the contractor) concerns, laws, and policies related to the specific residence program
Demonstrated the ability to teach skills and work effectively with others

Knowledge of theory, principles, and practices in the fields related to the particular residence
Excellent written and verbal communication skills in English

REQUIREMENTS

BC Class 5 driver’s license
Ability to successfully complete a Criminal Records Check
Current WorkSafe Approved First Aid Certificate
NVCI/Mandt training (an asset)
Food Safe Level 1 (an asset)

COMPENSATION
As Connective is a unionized environment, the starting wage is $27.53 and will increase every 2000 hours worked up to a maximum of $31.57.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

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More about this job

Responsibilities

The Residence Support Worker provides casework and clinical support to residents to enhance their quality of life and ensure the safe operation of the facility. Responsibilities include developing care plans, managing crises, providing life skills training, and maintaining accurate client documentation.

Requirements

Candidates should possess a diploma in social work or a related field and at least one year of experience working with adults with disabilities or mental health challenges. A valid BC Class 5 driver's license and the ability to pass a criminal record check are mandatory.

Skills

Casework
Clinical support
Crisis management
Behavior management
Life skills training
Medication administration
Care planning
Documentation
Advocacy
Multidisciplinary collaboration
Communication
Facility maintenance
Conflict resolution
First aid
Record keeping

Benefits

Health insurance
Wellness program
Pension plan
Employee family assistance program
Critical incidents stress management
On-demand pay
Career development

Visa sponsorship

Not detected in the job text

Keywords

Social services
Non-profit
Casework
Clinical support
Crisis management
Mental health
Developmental disabilities
Care plans
Residential support
Advocacy
Behavior management
Life skills
Medication administration
First aid
WorkSafe
CUPE
Community living
Case notes
Facility management
Multidisciplinary team
Social work
Community social services
Criminal records check
Driver's license
Food safe

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