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Added 12 mins ago
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Représentant (e) du service à la clientèle / Representative Client Service
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- Full-time
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Coquitlam, BC
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Assemble
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Outreach Worker
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Coquitlam, BC
- Full-time
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Added 3 hours ago
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Sales Development Representative
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- $50,000 to $75,000 CAD / year
- Full-time
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Connective

Outreach Worker

Coquitlam, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Working hours: 40 HOURS PER WEEK
Posting language: English
Posted: Oct 30, 2026

Original job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position will provide assistive outreach support to client(s) referred to Connective by our funders to enable their adjustment to, and success with life in the community.

STATUS AND CLASSIFICATION

Unionized. This position is open to applicants of all genders.

Location

Coquitlam, British Columbia

EMPLOYMENT STATUS

Permanent Full-time

PROGRAM

Outreach Tri-Cities

HOURS (40 HOURS PER WEEK)

Tuesday to Saturday, 0900 - 1700

Note: Due to the high volume of applications, only candidates being considered for an interview will be contacted. We appreciate your understanding and interest in joining our team.

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager or their designate
Participates as a member of Connective team to ensure quality and continuity of services to clients
Liaises with staff and volunteers of community and government agencies as required
Liaises with Connective staff as necessary
Accepts clinical direction from the care team
Participates as a member of Connective staff team

Key Accountabilities

Receives referrals from funders
Works with the client, researches background material, and seeks the input of other professionals and family members, to provide the assessment that will ascertain needs and postulate intervention possibilities
Works with the client to consider issues and creates a mutually agreed intervention and support plan that has measurable short and long-term goals
Ensures issues of daily living, including but not limited to housing, nutrition, clothing, hygiene, leisure lifestyle and access, employment, and education are addressed in this plan
Ensures the client’s ongoing legal, mental, and physical health issues are addressed in the plan
When and as needed, provides a wide range of interventions to enable the client to address and accomplish the established goals
Interacts with other professionals, family members, and organizations to ensure services, admissions, and treatments are in the client’s interest and supportive of the long-term goals
On the client’s behalf, is a resource to other professionals, including but not limited to the courts, probation services, and community and institutional psychiatric services
Maintains extensive records and case notes in accord with Community Living British Columbia policies and standards
Completes monthly progress reports
Participates in staff and resident/staff meetings as instructed by the Program Manager
Other duties as subsequently negotiated

WORKING CONDITIONS

Functions independently, while remaining a crucial member of the care team
Adheres to Connective policies and procedures
Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules
Is a member of CUPE Local 1936-11
Receives benefits and works within the working conditions as outlined in the collective agreement and personnel manual

Experience And Skills

Graduate with a Diploma or Certificate in relevant field with one year of related experience
Counselling experience in the appropriate field and demonstrate a clear ability to respond well in crisis situations
Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, interaction with social agencies and experiencing psychiatric/personality disorders
Understanding of providing service to people with different learning abilities
Extensive knowledge of community services in Lower Mainland and Fraser Valley as they relate to persons with psychiatric involvement
Experience in assessment, case/care plan development and implementation
Demonstrated an ability to deal with potential violence
Demonstrated an ability to develop programs tailored to the particular diverse needs of the individual
Excellent written and verbal communication skills in English

Requirements

Ability to successfully complete a Criminal Records Check
Current Emergency First Aid Certificate
Class 5 driver’s license
Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients

Compensation

As Connective is a unionized environment, the starting wage is $29.22 per hour. The wage will increase with every 2,000 hours worked up to a maximum of $33.54 per hour.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

Apply About employer

More about this job

Responsibilities

Provide outreach and individualized support to clients, assess their needs, and develop measurable intervention plans addressing daily living, health, legal, education, and employment goals. Coordinate with clients, families, professionals, and community agencies; advocate for clients; maintain case records and progress reports; and participate in team meetings.

Requirements

Requires a diploma or certificate in a relevant field and one year of related experience, including counselling and experience supporting clients with complex needs. Applicants must have a current Emergency First Aid Certificate, a Class 5 driver's license, reliable insured personal transportation suitable for transporting clients, and the ability to complete a criminal records check.

Skills

Client Assessment
Counselling
Crisis Response
Case Management
Care Plan Development
Community Outreach
Community Services Knowledge
Conflict De-escalation
Program Development
Client Advocacy
Recordkeeping
Written Communication
Verbal Communication
Interagency Collaboration
Support for Diverse Learning Abilities

Benefits

Health Benefits
Wellness Benefits
Pension Plan
Career and Personal Development
Staff Mental Health Supports
Employee Family Assistance Program
Critical Incident Stress Management
On-Demand Pay

Visa sponsorship

Not detected in the job text

Keywords

Outreach
Social Services
Client Assessment
Counselling
Crisis Intervention
Case Management
Care Planning
Community Living
Developmental Disabilities
Spectrum Disorders
Psychiatric Services
Mental Health
Client Advocacy
Community Agencies
Intervention Planning
Progress Reports
Case Notes
Emergency First Aid
Class 5 Driver's License
Criminal Records Check
CUPE
Community Living British Columbia

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