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Connective

Outreach Worker

Coquitlam, BC, Canada

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Job details

Working hours: 40 HOURS PER WEEK
Posting language: English
Posted: Oct 30, 2026

Original job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position will provide assistive outreach support to client(s) referred to Connective by our funders to enable their adjustment to, and success with life in the community.

STATUS AND CLASSIFICATION

Unionized. This position is open to applicants of all genders.

Location

Coquitlam, British Columbia

EMPLOYMENT STATUS

Permanent Full-time

PROGRAM

Outreach Tri-Cities

HOURS (40 HOURS PER WEEK)

Tuesday to Saturday, 0900 - 1700

Note: Due to the high volume of applications, only candidates being considered for an interview will be contacted. We appreciate your understanding and interest in joining our team.

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager or their designate

Participates as a member of Connective team to ensure quality and continuity of services to clients

Liaises with staff and volunteers of community and government agencies as required

Liaises with Connective staff as necessary

Accepts clinical direction from the care team

Participates as a member of Connective staff team

KEY ACCOUNTABILITIES

Receives referrals from funders

Works with the client, researches background material, and seeks the input of other professionals and family members, to provide the assessment that will ascertain needs and postulate intervention possibilities

Works with the client to consider issues and creates a mutually agreed intervention and support plan that has measurable short and long-term goals

Ensures issues of daily living, including but not limited to housing, nutrition, clothing, hygiene, leisure lifestyle and access, employment, and education are addressed in this plan

Ensures the client’s ongoing legal, mental, and physical health issues are addressed in the plan

When and as needed, provides a wide range of interventions to enable the client to address and accomplish the established goals

Interacts with other professionals, family members, and organizations to ensure services, admissions, and treatments are in the client’s interest and supportive of the long-term goals

On the client’s behalf, is a resource to other professionals, including but not limited to the courts, probation services, and community and institutional psychiatric services

Maintains extensive records and case notes in accord with Community Living British Columbia policies and standards

Completes monthly progress reports

Participates in staff and resident/staff meetings as instructed by the Program Manager

Other duties as subsequently negotiated

WORKING CONDITIONS

Functions independently, while remaining a crucial member of the care team

Adheres to Connective policies and procedures

Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules

Is a member of CUPE Local 1936-11

Receives benefits and works within the working conditions as outlined in the collective agreement and personnel manual

EXPERIENCE AND SKILLS

Graduate with a Diploma or Certificate in relevant field with one year of related experience

Counselling experience in the appropriate field and demonstrate a clear ability to respond well in crisis situations

Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, interaction with social agencies and experiencing psychiatric/personality disorders

Understanding of providing service to people with different learning abilities

Extensive knowledge of community services in Lower Mainland and Fraser Valley as they relate to persons with psychiatric involvement

Experience in assessment, case/care plan development and implementation

Demonstrated an ability to deal with potential violence

Demonstrated an ability to develop programs tailored to the particular diverse needs of the individual

Excellent written and verbal communication skills in English

REQUIREMENTS

Ability to successfully complete a Criminal Records Check

Current Emergency First Aid Certificate

Class 5 driver’s license

Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients

COMPENSATION

As Connective is a unionized environment, the starting wage is $29.22 per hour. The wage will increase with every 2,000 hours worked up to a maximum of $33.54 per hour.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

Apply About employer

More about this job

Responsibilities

The outreach worker provides assistive support to clients to facilitate their adjustment and success within the community. Responsibilities include conducting assessments, developing intervention plans, and liaising with professionals and family members to ensure client needs are met.

Requirements

Candidates must hold a diploma or certificate in a relevant field and possess at least one year of related experience. A valid Class 5 driver's license, personal vehicle, and the ability to pass a criminal record check are mandatory.

Skills

Case management
Crisis intervention
Counselling
Assessment
Care planning
Communication
Documentation
Conflict resolution
Knowledge of community services
Client advocacy
Interpersonal skills
Crisis response
Record keeping
Program development

Benefits

Health insurance
Wellness program
Pension plan
Employee family assistance program
Critical incidents stress management
On-demand pay

Visa sponsorship

Not detected in the job text

Keywords

Outreach
Non-profit
Social services
Case notes
Community living
Psychiatric services
Developmental disabilities
Spectrum disorders
Crisis management
First aid
Criminal records check
CUPE
Case planning
Intervention
Client support
Assessment
Mental health
Advocacy
Lower Mainland
Fraser Valley

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