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Connective

Outreach Worker (Nanaimo CLBC)

Nanaimo, BC, Canada

As Connective is a unionized environment, the starting wage is $29.22 per hour.

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Job details

Pay: As Connective is a unionized environment, the starting wage is $29.22 per hour.
Working hours: 24 Hours Per Week
Posting language: English
Posted: Nov 5, 2026

Original job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

The Outreach Worker (CLBC) participates as an integral part of a comprehensive care team consisting of CLBC facilitators, home share providers, community, and government agencies. This is a dynamic position with the goal of building positive, therapeutic relationships with individuals while promoting self-determination and independence. The outreach worker will visit participants in their homes and in the community, provide wrap around support, and engage with participants in setting and achieving their goals. The outreach worker is a valued part of the CLBC team and works collaboratively with case managers and management staff to effectively carry out program deliverables.

STATUS AND CLASSIFICATION

Unionized. This position is open to applicants of all genders.

This is a temporary position

HOURS (24 Hours Per Week)

Wednesday to Friday, 0800 - 1600.

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager or their designate
Participates as a member of Connective team to ensure quality and continuity of services to clients
Liaises with staff and volunteers of community and government agencies as required
Liaises with Connective staff as necessary
Accepts clinical direction from the care team

KEY ACCOUNTABILITIES

Works as part of an integrated care team consisting of CLBC facilitators, community, and government agencies.
Conducts referral consultations based on criteria, urgency and other factors to aid with a successful transfer or referral process.
Works with individuals while seeking input of professionals and family members to provide an assessment that will ascertain needs and create intervention possibilities.
Maintain and assist a caseload of individuals with a holistic, trauma-informed, and person-centered approach.
Works with individuals to consider issues and creates a mutually agreed intervention and support plan that has measurable short- and long-term goals.
Ensures aspects of daily living, including but not limited to housing, nutrition, clothing, hygiene, leisure lifestyle and access, employment, and education are addressed in planning.
Provide coordinated case management services, physical health, mental wellness and substance use supports, social, emotional and community supports, personal care and personal living supports, food security supports, Indigenous cultural supports.
Provide direct nonclinical support to recipients and work with community partners including health authorities.
Data collection and input through monthly reports and analysis of case notes.
Required to drive between various sites to meet with clients and community partners, as well as transport individuals between sites or to appointments within the community
Flexibly in scheduling is required.

WORKING CONDITIONS

Functions independently, while remaining a crucial member of the care team
Adheres to Connective policies and procedures
Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules
Is a member of CUPE Local 1936-11
Receives benefits and works within the working conditions as outlined in the collective agreement and personnel manual

EXPERIENCE AND SKILLS

Post-secondary training: mental health certificate, degree in human services, criminology, social work or a related field and/or an equivalent combination of post-secondary education and experience is required.
Combined knowledge and experience about community services that support and assist individuals.
Be self-directed and be able to create priorities and manage time.
Adhere to professional guidelines with respect to client confidentiality.
Attend appropriate staff training sessions.
Knowledge of Community Resources
Naloxone/Narcan Training (Preferred)

REQUIREMENTS

Ability to successfully complete a Criminal Records Check
Ability to successfully complete a Reference Check
Current Emergency First Aid Certificate

(please refer to the Certificates accepted in B.C. - WorkSafeBC)

Class 5 driver’s license
Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients

COMPENSATION

As Connective is a unionized environment, the starting wage is $29.22 per hour. Plus, benefits enrollment as per the Collective Agreement.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

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More about this job

Responsibilities

The Outreach Worker provides wrap-around support to individuals by building therapeutic relationships and assisting with goal setting and achievement. They work as part of an integrated care team to manage caseloads, conduct assessments, and ensure access to essential services like housing, health, and community resources.

Requirements

Candidates must possess post-secondary training in human services, social work, or a related field, along with a valid Class 5 driver's license and personal vehicle. The role requires the ability to pass a criminal record check and a reference check, as well as current Emergency First Aid certification.

Skills

Case management
Trauma-informed care
Person-centered approach
Crisis intervention
Data collection
Community outreach
Mental health support
Substance use support
Client assessment
Intervention planning
Time management
Professional confidentiality
First aid
Driving

Benefits

Health insurance
Wellness plan
Pension plan
Employee family assistance program
Mental health support
On-demand pay

Visa sponsorship

Not detected in the job text

Keywords

Outreach Worker
Social Services
CLBC
Case Management
Trauma-informed
Person-centered
Mental Health
Substance Use
Community Resources
Naloxone
First Aid
Human Services
Criminology
Social Work
Non-profit
CUPE
Case Notes
Referral
Intervention
Food Security
Indigenous Cultural Supports
Personal Care

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