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Added 30 mins ago
SJ
Senior Customer Service Representative
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- Full-time
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Added 45 mins ago
PT
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Added 3 hours ago
Program Manager (Housing Nanaimo)
Connective
Nanaimo, BC
Reports and is accountable to the Senior Manager of Programs or their designate
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Connective

Program Manager (Housing Nanaimo)

Nanaimo, BC, Canada

The salary range for this role is $70,000 - $82,400.

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Job details

Pay: The salary range for this role is $70,000 - $82,400.
Apply by: Oct 30, 2026
Experience: A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 1, 2026

Original job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

The Program Manager will apply leadership and innovation as the life force that sustains, develops and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Senior Manager of Programs or their designate
Participates as a member of Connective’s management team
Liaises with government and community agencies, volunteers, and members of the general public

STATUS

Exempt. This position is open to applicants of all genders.

This is a temporary position

HOURS

40 hours per week; Monday to Friday, 0830 - 1630

This position requires the ability to work flexible hours based on operational needs.

KEY ACCOUNTABILITIES

Administration

Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective
Arranges shift schedules, ensuring appropriate staff coverage
Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained
Accepts responsibility for the daily and monthly financial and administrative aspects of the programs

Programs

Makes sure effective, inclusive support programs are designed and maintained
Supports the overall program strategic direction
Liaises with other Connective’s staff, especially regarding potential referrals
Facilitates person-centered planning opportunities for staff and service users
Develops related program opportunities, available to the individuals in the community
Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed
Supervises a diverse range of roles and workers in a supportive housing team

Community

Maintains effective working relationships with related community services, government/stakeholders and agencies
Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities

Ensures that the physical facilities fulfill all fire, health and safety regulations
Ensures that the resource(s) is maintained as a clean, pleasant and safe environment

On Call

Is available to all resource staff, in case of emergencies; this may include carrying a cell phone 24 hours a day and ensures on call coverage is arranged in their absence

Health and Safety

Functions as an Occupational Safety and Health (OSH) employer representative and may co-chair OSH committee
Attends the health and safety training sessions for supervisors
Participates as the organization’s representative in health and safety investigations mandated by statutory authorities or as directed by the organization
Supports Connective’s OSH initiatives

Other Duties

Coordination and Administration of other teams and programs
All Human Resource Functions – recruitment, training, development

EXPERIENCE AND SKILLS

A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System
Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques, harm reduction and low barrier housing approach
Excellent verbal and written communication skill in English
Knowledge and experience in the areas of group process, individual counseling and crisis management
Extensive knowledge and experience in hiring, training and supervising staff
Ability to motivate and organize a staff team
Administrative experience and strong administrative skills

REQUIREMENTS

Ability to successfully complete a Criminal Records Check
Ability to successfully complete reference check
Ability to provide a record of work history
Proof of COVID-19 vaccination
Current Emergency First Aid Certificate
Class 5 driver’s license
Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport client

Willing to complete Food Safe Certificate (Level 1 and 2)

COMPENSATION

The salary range for this role is $70,000 - $82,400. Annual Salary will be negotiated based on experience and qualifications. This role will also be eligible for the Society’s comprehensive Management Benefits Package.

CLOSING DATE

Friday, October 9, 2026, by 1600

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

Apply About employer

More about this job

Responsibilities

The Program Manager is responsible for the daily operations, staffing, and strategic development of supportive housing programs. They ensure compliance with funder guidelines, maintain facility safety standards, and foster effective relationships with community stakeholders.

Requirements

Candidates must possess a bachelor's degree or professional designation and at least 5 years of relevant experience in community living, mental health, or criminal justice. Applicants are required to pass a criminal record check and hold a valid Class 5 driver's license.

Skills

Program management
Staff supervision
Crisis management
Case planning
Harm reduction
Low barrier housing
Psychosocial rehabilitation
Budgeting
Policy development
Community liaison
Occupational health and safety
Conflict resolution
Leadership
Strategic planning
Documentation
Communication

Benefits

Health insurance
Wellness program
Pension plan
Career development
Mental health support
Employee family assistance program
Critical incidents stress management
On-demand pay

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Supportive Housing
Non-profit
Social Services
Community Living
Mental Health
Criminal Justice
Harm Reduction
Case Planning
Staff Supervision
Occupational Safety and Health
Policy Development
Crisis Management
Budgeting
Stakeholder Management
Human Resources
Recruitment
Training
First Aid
Food Safe
CUPE
Management

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