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Added 3 mins ago
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Connective

PT - Outreach Worker - (Cowichan Valley Mobile Shower Program)

Duncan, BC, Canada

As Connective is a unionized environment, the starting wage is $27.53 per hour.

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Job details

Pay: As Connective is a unionized environment, the starting wage is $27.53 per hour.
Apply by: Oct 28, 2026
Working hours: 14 hours per week
Posting language: English
Posted: Sep 24, 2026

Original job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position provides mobile outreach and hygiene services to individuals experiencing homelessness within the Cowichan Valley. Working from a trauma-informed, person centered, and culturally safe approach, the Mobile Outreach Worker promotes dignity, health, and community inclusion by providing access to shower facilities, hygiene supplies, and meaningful engagement. The position supports participants by building trusting relationships, providing information and referrals to community resources, monitoring participant safety, and fostering a welcoming environment that encourages connection to broader health and social services. The role also ensures efficient day-to-day operation through program set-up, coordination, documentation, inventory management, and adherence to Connective policies and procedures.

STATUS AND CLASSIFICATION

Unionized. This position is open to applicants of all genders.

This position is Temporary – 12-month term, with the possibility of extension subject to program funding/approval and operational requirements.

HOURS

14 hours per week; Tuesday & Thursday 1300-2000

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager or their designate

Works collaboratively with the Peer Support Worker

Develops collaborative relationships with other municipal and community service providers.

Participates as a member of the Connective team to ensure coordinated service delivery

Liaises with emergency services, outreach providers, health professionals and community agencies as required.

Participates in staff meetings and program planning as required.

CLIENT ENGAGEMENT & SUPPORT

Welcomes participants in a respectful, inclusive, and non-judgmental manner.

Builds positive working relationships with individuals accessing the program.

Promotes participant dignity, privacy, and choice throughout service delivery

Provides information regarding community supports, housing resources, health care, income assistance, and other available services.

Makes referrals and facilitates connections to community partners where appropriate.

Utilizes trauma-informed, culturally safe, and person-centred practices in all interactions.

Assists in managing conflict and utilizes de-escalation techniques to support a safe environment.

PROGRAM OPERATIONS

Coordinates participant flow using established program procedures.

Monitors shower time limits while maintaining a respectful and client centred approach.

Conducts regular wellness and safety checks during program operations

Prepares program supplies and transports materials to community location

Assists with daily program setup and takedown.

Maintains adequate inventories of towels, hygiene products, cleaning supplies, PPE, and program materials.

Ensures laundry is completed and supplies are replenished between program days.

HEALTH, SAFETY & SANITATION

Maintains a safe and welcoming environment for participants and staff

Identifies and reports maintenance or equipment concerns.

Adheres to universal precautions, infection control procedures, and WorkSafeBC requirements.

Responds appropriately to emergency situations.

Administers Naloxone and First Aid within training and organizational policies, where required.

COMMUNITY PARTNERSHIPS

Represents Connective in a professional manner within the community.

Builds collaborative relationships with community partners.

Coordinates with partner agencies participating at the program site.

Communicates program schedules and service availability to participants and community stakeholders.

ADMINISTRATION

Completes program statistics and required reporting

Maintains accurate documentation and data collection

Participates in quality improvement initiatives.

Completes incident reports and required documentation

Performs other duties as assigned.

WORKING CONDITIONS

Frequent travel between working locations

Regular exposure to varying inclement weather conditions, including rain, wind, heat and cold temperatures.

Frequent standing, bending, lifting, carrying program supplies.

Functions independently, while remaining a crucial member of the care team

Adheres to Connective policies and procedures

Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules

Is a member of CUPE Local 1936-11

Receives benefits and works within the working conditions as outlined in the collective agreement and personnel manual

EXPERIENCE AND SKILLS

Experience working with individuals experiencing homelessness, mental health issues, substance use or complex barriers.

Demonstrated understanding of harm reduction principles

Knowledge of trauma-informed and person-centred practice.

Excellent interpersonal and communication skills

Ability to work independently while exercising sound judgment

Strong conflict resolution and deescalation skills

Ability to establish positive working relationships with community partners

Strong organizational and time management skills

Comfortable working in community settings and adapting to changing priorities

REQUIREMENTS

Ability to successfully complete a Criminal Records Check

Current Emergency First Aid Certificate

Class 5 driver’s license

Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients

COMPENSATION

As Connective is a unionized environment, the starting wage is $27.53 per hour. Plus benefits enrollment as per the Collective Agreement.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

Apply About employer

More about this job

Responsibilities

The Outreach Worker provides mobile hygiene services and support to individuals experiencing homelessness, fostering community inclusion and safety. They are responsible for program operations, including setup, inventory management, and building trusting relationships with participants.

Requirements

Candidates must possess a Class 5 driver's license, personal transportation with business insurance, and a valid Emergency First Aid certificate. A successful Criminal Records Check is required, along with experience working with vulnerable populations.

Skills

Trauma-informed care
Harm reduction
Conflict resolution
De-escalation
Crisis intervention
First aid
Naloxone administration
Case management
Community outreach
Documentation
Inventory management
Interpersonal communication
Time management
Relationship building

Benefits

Health insurance
Wellness plan
Pension plan
Career and personal development
Employee family assistance program
On-demand pay

Visa sponsorship

Not detected in the job text

Keywords

Outreach Worker
Social Services
Homelessness
Trauma-informed
Harm Reduction
Hygiene Services
Community Outreach
Non-profit
Crisis Management
First Aid
Naloxone
Case Documentation
Inventory Management
Conflict Resolution
De-escalation
Person-centered
Culturally safe
CUPE Local 1936-11
WorkSafeBC
Mobile Shower Program

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