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Connective

PT - Outreach Worker - (Cowichan Valley Mobile Shower Program)

Duncan, BC, Canada

Pay: As Connective is a unionized environment, the starting wage is $27.53 per hour.
Job type: Internship
Apply by: Oct 25, 2026
Working hours: 14 hours per week
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position provides mobile outreach and hygiene services to individuals experiencing homelessness within the Cowichan Valley. Working from a trauma-informed, person centered, and culturally safe approach, the Mobile Outreach Worker promotes dignity, health, and community inclusion by providing access to shower facilities, hygiene supplies, and meaningful engagement. The position supports participants by building trusting relationships, providing information and referrals to community resources, monitoring participant safety, and fostering a welcoming environment that encourages connection to broader health and social services. The role also ensures efficient day-to-day operation through program set-up, coordination, documentation, inventory management, and adherence to Connective policies and procedures.

STATUS AND CLASSIFICATION

Unionized. This position is open to applicants of all genders.

This position is Temporary – 12-month term, with the possibility of extension subject to program funding/approval and operational requirements.

HOURS

14 hours per week; Tuesday & Thursday 1300-2000

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager or their designate
Works collaboratively with the Peer Support Worker
Develops collaborative relationships with other municipal and community service providers.
Participates as a member of the Connective team to ensure coordinated service delivery
Liaises with emergency services, outreach providers, health professionals and community agencies as required.
Participates in staff meetings and program planning as required.

CLIENT ENGAGEMENT & SUPPORT

Welcomes participants in a respectful, inclusive, and non-judgmental manner.
Builds positive working relationships with individuals accessing the program.
Promotes participant dignity, privacy, and choice throughout service delivery
Provides information regarding community supports, housing resources, health care, income assistance, and other available services.
Makes referrals and facilitates connections to community partners where appropriate.
Utilizes trauma-informed, culturally safe, and person-centred practices in all interactions.
Assists in managing conflict and utilizes de-escalation techniques to support a safe environment.

PROGRAM OPERATIONS

Coordinates participant flow using established program procedures.
Monitors shower time limits while maintaining a respectful and client centred approach.
Conducts regular wellness and safety checks during program operations
Prepares program supplies and transports materials to community location
Assists with daily program setup and takedown.
Maintains adequate inventories of towels, hygiene products, cleaning supplies, PPE, and program materials.
Ensures laundry is completed and supplies are replenished between program days.

HEALTH, SAFETY & SANITATION

Maintains a safe and welcoming environment for participants and staff
Identifies and reports maintenance or equipment concerns.
Adheres to universal precautions, infection control procedures, and WorkSafeBC requirements.
Responds appropriately to emergency situations.
Administers Naloxone and First Aid within training and organizational policies, where required.

COMMUNITY PARTNERSHIPS

Represents Connective in a professional manner within the community.
Builds collaborative relationships with community partners.
Coordinates with partner agencies participating at the program site.
Communicates program schedules and service availability to participants and community stakeholders.

ADMINISTRATION

Completes program statistics and required reporting
Maintains accurate documentation and data collection
Participates in quality improvement initiatives.
Completes incident reports and required documentation
Performs other duties as assigned.

WORKING CONDITIONS

Frequent travel between working locations
Regular exposure to varying inclement weather conditions, including rain, wind, heat and cold temperatures.
Frequent standing, bending, lifting, carrying program supplies.
Functions independently, while remaining a crucial member of the care team
Adheres to Connective policies and procedures
Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules
Is a member of CUPE Local 1936-11
Receives benefits and works within the working conditions as outlined in the collective agreement and personnel manual

Experience And Skills

Experience working with individuals experiencing homelessness, mental health issues, substance use or complex barriers.
Demonstrated understanding of harm reduction principles
Knowledge of trauma-informed and person-centred practice.
Excellent interpersonal and communication skills
Ability to work independently while exercising sound judgment
Strong conflict resolution and deescalation skills
Ability to establish positive working relationships with community partners
Strong organizational and time management skills
Comfortable working in community settings and adapting to changing priorities

Requirements

Ability to successfully complete a Criminal Records Check
Current Emergency First Aid Certificate
Class 5 driver’s license
Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients

Compensation

As Connective is a unionized environment, the starting wage is $27.53 per hour. Plus benefits enrollment as per the Collective Agreement.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

Apply About employer

More about this job

Responsibilities

Provide mobile shower and hygiene services to people experiencing homelessness, building respectful relationships and connecting participants with health, housing, income assistance, and other community resources. Coordinate program setup and operations, monitor participant safety, maintain supplies and records, and collaborate with community partners.

Requirements

Experience supporting people experiencing homelessness, mental health issues, substance use, or complex barriers is sought, along with knowledge of harm reduction and trauma-informed, person-centred practice. Requirements include a criminal record check, current Emergency First Aid certification, a Class 5 driver's licence, and insured personal transportation suitable for transporting clients.

Skills

Homelessness Outreach
Harm Reduction
Trauma-Informed Practice
Person-Centred Practice
Culturally Safe Practice
Interpersonal Communication
Conflict Resolution
De-Escalation
Community Referrals
Relationship Building
Safety Monitoring
Inventory Management
Documentation
Time Management
Independent Judgment
Emergency First Aid

Benefits

Health Benefits
Wellness Benefits
Pension Plan
Career And Personal Development
Staff Mental Health Supports
Employee Family Assistance Program
Critical Incident Stress Management
On-Demand Pay

Visa sponsorship

Not detected in the job text

Keywords

Mobile Outreach
Homelessness
Hygiene Services
Harm Reduction
Trauma-Informed Practice
Person-Centred Practice
Cultural Safety
Mental Health
Substance Use
Community Referrals
Housing Resources
Income Assistance
De-Escalation
Wellness Checks
Infection Control
Universal Precautions
WorkSafeBC
Naloxone
Emergency First Aid
Criminal Record Check
Class 5 Driver's Licence
Incident Reporting
Program Statistics
Inventory Management
Community Partnerships

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