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Connective

Residence Worker, Mental Health

Coquitlam, BC, Canada

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Job details

Working hours: 16 HOURS PER WEEK
Posting language: English
Posted: Oct 29, 2026

Original job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position will provide casework and clinical support to residents of Connective’s programs in order to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

STATUS AND CLASSIFICATION

Unionized. This position is open to applicants of all genders.

Location

Coquitlam, British Columbia

EMPLOYMENT STATUS

Temporary Part-Time

PROGRAM

Arrowwood Basement

HOURS (16 HOURS PER WEEK)

Sunday and Monday, 0000 - 0800

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager of the facility or their designate
Participates actively in house, staff, and staff/resident meetings
Participates as a member of the Connective staff team
Liaises with outside professionals from other agencies or government bodies as required

KEY ACCOUNTABILITIES

Programs

Interviews clients to prepare care plans and background information for which confidentiality is required
Under the general guidance of the Program Manager assumes a primary or key worker role with assigned resident(s)
Provides input to the Program Manager and/or other staff with regard to the development of appropriate care plans to achieve the resident’s objectives
Is cognisant of, and works towards the implementation of the care plan established for each resident
Develops interpersonal therapeutic relationships with psychiatric patients
Connects clients with health and psychiatric services
Uses professional judgement to ascertain and to apply appropriate intervention techniques with residents in crisis
Assists with implementation of Applied Behavioural Analysis (ABA) therapeutic support under the direction of a Behaviour Interventionist
Meets with each resident on a routine basis to discuss progress and plan future interventions
Assists the Program Manager and/or other staff in the identification of potential problems and reports any difficulties
When assigned, participates in social, recreational, employment, educational, and other programs as appropriate to assist the resident’s case/care plan
Contributes to the evaluation of the resident’s progress and makes both written and oral reports to be available to the remainder of the staff team
Maintains client files including statement of goals, case/care plans, summaries, case notes, reviews, and closing reports
Develops and maintains an in-house resource area containing current information/brochures of programs and services which are available to residents
Ensures residents are in compliance with the terms of their residency and are aware of the rules of the facility
Acts as an on-site advocate for each resident
Provides emotional support and feedback to residents and their families
As appropriate, supports residents towards integration and healthy functioning within the community
Acts as a positive role model for clients, providing life skills training and behaviour management as appropriate
Dispenses and ensures the taking of medications as required
As necessary, provides transportation and assists residents to attend appointments
With other residence staff, plans, develops, and delivers in-house programs to address the needs of the residents

Community

Works with volunteers to support and enhance the goals of the residence programs
Identifies social, economic, recreational, employment, and educational services in the community that will meet the needs of the client
Collaborates with multidisciplinary team and consulting with team psychologist and psychiatrists to develop, implement, maintain, and adjust individualized treatment plans
Participates constructively and appropriately in short- and long-term planning for the clients of mental health programs
Maintains effective liaison with other agencies, professionals, government officials and the community in order to contribute to the success of the case/care plan of the resident

Residential

Supervises the activities of the residence, its residents, and volunteers while on shift including maintaining case notes and the logbook
Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory and food services
Provides input into meal scheduling and preparation, including food inventory
Ensures the security of the residence
As assigned, is responsible for developing, implementing, and maintaining housekeeping areas and the upkeep of the facility both inside and outside; involves the residents in this process when deemed appropriate
As assigned, is responsible for the weekly grocery shopping for the residence and involves the residents in this process
As assigned, assists with the details of the operation of the facility, including but not limited to administrative support
As assigned, organizes and oversees the preparation of meals and involves the residents in this process
As necessary, accepts responsibility of being on-call and carrying the residence pager
As required, accompanies residents to appointments and community outings, following the restrictions imposed by the courts/review panels

Other

Participates in staff and resident/staff meetings
Assists with the orientation and training of new staff and volunteers
Other duties may be assigned from time to time

WORKING CONDITIONS

Functions independently while on shift and adhere to Residence Policy and Procedures
Works in a high stress environment, often dealing with clients in crisis situations
Demonstrates a level of physical fitness to effectively carry out the required duties of the program and to meet the operational needs of the residence
Is available to work all shifts, 7 days per week including day shifts, afternoon shifts, and graveyard shifts
Provides appropriate personal transportation with required business insurance coverage to enable the movement of the resident around the Lower Mainland as required by the goals of the program
Is a member of CUPE local 1936-11

EXPERIENCE AND SKILLS

Graduated with a Degree or Diploma with one year related mental health experience
Experience in the appropriate field and demonstrate a clear ability to respond well in crisis situations
A clear understanding of Psycho Social Rehabilitation applications
An understanding of providing service to people with different learning abilities
Demonstrated experience in an applicable residential setting
Demonstrated a good working knowledge of the technical details important to the functioning of group residences
Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, interaction with social agencies and experiencing psychiatric/personality disorders
An awareness of Community Living of British Columbia (the contractor) concerns, laws, and policies related to the specific residence program
Demonstrated the ability to teach skills and work effectively with others
Knowledge of theory, principles, and practices in the fields related to the particular residence
Excellent written and verbal communication skills in English

REQUIREMENTS

Ability to successfully complete a Criminal Records Check
Current Emergency First Aid Certificate
Class 5 driver’s license
Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport residents

COMPENSATION

As Connective is a unionized environment, the starting wage is $27.53 per hour. The wage will increase with every 2,000 hours worked up to a maximum of $31.57 per hour.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

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More about this job

Responsibilities

This position provides casework and clinical support to residents to enhance their quality of life and ensure the safe operation of the facility. Responsibilities include implementing care plans, managing crises, and facilitating social and recreational programs for residents.

Requirements

Candidates must possess a degree or diploma with at least one year of related mental health experience. A valid Class 5 driver's license, personal vehicle with business insurance, and a successful criminal records check are mandatory.

Skills

Mental health support
Casework
Crisis intervention
Applied behaviour analysis
Care planning
Life skills training
Behaviour management
Medication administration
Documentation
Client advocacy
Therapeutic relationships
Psycho social rehabilitation
Communication skills
Conflict resolution

Benefits

Health insurance
Wellness program
Pension plan
Employee family assistance program
Critical incidents stress management
On-demand pay

Visa sponsorship

Not detected in the job text

Keywords

Mental health
Social services
Casework
Clinical support
Applied behaviour analysis
Crisis intervention
Psycho social rehabilitation
Residential care
Non-profit
Care planning
Behaviour management
Life skills
Medication administration
Client advocacy
Multidisciplinary team
Case notes
Facility maintenance
Community integration
Criminal records check
First aid

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