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AH
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Connective

Residence Worker, Mental Health

Langley (District), BC, Canada
Langley, BC, Canada

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position will provide casework and clinical support to residents of Connective’s programs in order to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

STATUS AND CLASSIFICATION

Unionized. This position is open to female applicants only.

LOCATION

Langley, British Columbia

EMPLOYMENT STATUS:

Casual

PROGRAM:

Pyrus House

HOURS

Mornings: 0800–1600 Evenings: 1600–0000 Overnights: 0000–0800

Casual employees must be available for at least 21 shifts per month in which seven are overnight shifts and three are weekend shifts. If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month in which five are overnight shifts (this is subject to employer or enrollment proof).

These positions require the ability to work flexible hours during the daytime, evenings, and weekends based on operational needs.

Note: Due to the high volume of applications, only candidates being considered for an interview will be contacted. We appreciate your understanding and interest in joining our team.

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager of the facility or their designate.
Participates actively in house, staff, and staff/resident meetings.
Participates as a member of the Connective staff team.
Liaises with outside professionals from other agencies or government bodies as required.

KEY ACCOUNTABILITIES

Programs

Interviews clients to prepare care plans and background information for which confidentiality is required.
Under the general guidance of the Program Manager assumes a primary or key worker role with assigned resident(s).
Provides input to the Program Manager and/or other staff with regard to the development of appropriate care plans to achieve the resident’s objectives.
Is cognizant of, and works towards the implementation of the care plan established for each resident.
Develops interpersonal therapeutic relationships with psychiatric residents.
Connects clients with health and psychiatric services.
Uses professional judgement to ascertain and to apply appropriate intervention techniques with residents in crisis.
Assists with implementation of Applied Behavioural Analysis (ABA) therapeutic support under the direction of a Behaviour Interventionist.
Meets with each resident on a routine basis to discuss progress and plan future interventions.
Assists the Program Manager and/or other staff in the identification of potential problems and reports any difficulties.
When assigned, participates in social, recreational, employment, educational, and other programs as appropriate to assist the resident’s case/care plan.
Contributes to the evaluation of the resident’s progress and makes both written and oral reports to be available to the remainder of the staff team.
Maintains client files including statement of goals, case/care plans, summaries, case notes, reviews, and closing reports.
Develops and maintains an in-house resource area containing current information/brochures of programs and services which are available to residents.
Ensures residents are in compliance with the terms of their residency and are aware of the rules of the facility.
Acts as an on-site advocate for each resident.
Provides emotional support and feedback to residents and their families.
As appropriate, supports residents towards integration and healthy functioning within the community.
Acts as a positive role model for clients, providing life skills training and behaviour management as appropriate.
Dispenses and ensures the taking of medications as required.
As necessary, provides transportation and assists residents to attend appointments.
With other residence staff, plans, develops, and delivers in-house programs to address the needs of the residents.

Community

Works with volunteers to support and enhance the goals of the residence programs.
Identifies social, economic, recreational, employment, and educational services in the community that will meet the needs of the client.
Collaborates with multidisciplinary team and consulting with team psychologist and psychiatrists to develop, implement, maintain, and adjust individualized treatment plans.
Participates constructively and appropriately in short- and long-term planning for the clients of mental health programs.
Maintains effective liaison with other agencies, professionals, government officials and the community in order to contribute to the success of the case/care plan of the resident.

Residential

Supervises the activities of the residence, its residents, and volunteers while on shift including maintaining case notes and the logbook.
Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory and food services.
Provides input into meal scheduling and preparation, including food inventory.
Ensures the security of the residence.
As assigned, is responsible for developing, implementing, and maintaining housekeeping areas and the upkeep of the facility both inside and outside; involves the residents in this process when deemed appropriate.
As assigned, is responsible for the weekly grocery shopping for the residence and involves the residents in this process.
As assigned, assists with the details of the operation of the facility, including but not limited to administrative support.
As assigned, organizes and oversees the preparation of meals and involves the residents in this process.
As necessary, accepts responsibility of being on-call and carrying the residence pager.
As required, accompanies residents to appointments and community outings, following the restrictions imposed by the courts/review panels.

Other

Participates in staff and resident/staff meetings.
Assists with the orientation and training of new staff and volunteers.
Other duties may be assigned from time to time.

WORKING CONDITIONS

Functions independently while on shift and adhere to Residence Policy and Procedures.
Works in a high stress environment, often dealing with clients in crisis situations.
Demonstrates a level of physical fitness to effectively carry out the required duties of the program and to meet the operational needs of the residence.
Is available to work graveyard shifts.
Provides appropriate personal transportation with required business insurance coverage to enable the movement of the resident around the Lower Mainland as required by the goals of the program.
Is a member of CUPE local 1936-11.

EXPERIENCE AND SKILLS

Graduated with a Degree or Diploma with one year related mental health experience.
Experience in the appropriate field and demonstrate a clear ability to respond well in crisis situations.
A clear understanding of Psycho Social Rehabilitation applications.
An understanding of providing service to people with different learning abilities.
Demonstrated experience in an applicable residential setting.
Demonstrated a good working knowledge of the technical details important to the functioning of group residences.
Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, interaction with social agencies and experiencing psychiatric/personality disorders.
An awareness of Community Living of British Columbia (the contractor) concerns, laws, and policies related to the specific residence program.
Demonstrated the ability to teach skills and work effectively with others.
Knowledge of theory, principles, and practices in the fields related to the particular residence.
Excellent written and verbal communication skills in English.

REQUIREMENTS

Ability to successfully complete a Criminal Records Check
Current Emergency First Aid Certificate
Class 5 driver’s license
Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport residents

COMPENSATION

As Connective is a unionized environment, the starting wage is $27.53 per hour. The wage will increase with every 2,000 hours worked up to a maximum of $31.57 per hour.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

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More about this job

Responsibilities

Provide clinical support and casework to residents to enhance their quality of life while ensuring the safe and orderly operation of the facility. Collaborate with a multidisciplinary team to implement individualized treatment plans and maintain accurate client records.

Requirements

Requires a degree or diploma with at least one year of related mental health experience and the ability to work flexible shifts. Candidates must possess a valid Class 5 driver's license, personal transportation, and successfully complete a criminal records check.

Skills

Mental health support
Casework
Clinical support
Crisis intervention
Applied behavioural analysis
Life skills training
Behaviour management
Medication administration
Case planning
Documentation
Advocacy
Interpersonal communication
Conflict resolution
Psycho social rehabilitation
Team collaboration

Benefits

Health insurance
Wellness plan
Pension plan
Employee family assistance program
Critical incidents stress management
On-demand pay

Visa sponsorship

Not detected in the job text

Keywords

Mental health
Social services
Casework
Clinical support
Crisis intervention
Applied behavioural analysis
Psycho social rehabilitation
Residential care
Case management
Medication administration
Life skills training
Behaviour management
Advocacy
Documentation
Multidisciplinary team
Community integration
Non-profit
First aid
Driver's license
Criminal records check

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