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Connective

(Temporary) FT - Outreach Worker (SRSP-PG)

Nanaimo, BC, Canada

Pay: As Connective is a unionized environment, the starting wage is $29.22 per hour.
Job type: Internship
Apply by: Oct 24, 2026
Working hours: 40 Hours Per Week
Posting language: English
Posted: Sep 24, 2026

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Original job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position will provide outreach support to client(s) referred to Connective by our funders and community partners. This role will assist with improving housing stability through an integrated service provision approach and aid vulnerable individuals with maintaining housing in the private rental market.

STATUS AND CLASSIFICATION

Unionized. This position is open to applicants of all genders.

This is a temporary position

Term ending on March 31, 2027, with the possibility of extension subject to program funding/approval and operational requirements

HOURS (40 Hours Per Week)

Monday to Friday, 0830 - 1600.

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager or their designate
Participates as a member of Connective team to ensure quality and continuity of services to clients
Liaises with staff and volunteers of community and government agencies as required
Liaises with Connective staff as necessary
Accepts clinical direction from the care team

Key Accountabilities

Conducts referral consultations based on criteria, urgency and other factors to aid with a successful transfer or referral process
Works with the client, research background material, and seeks the input of other professionals and family members, to provide the assessment that will ascertain needs and postulate intervention possibilities
Works with the client to consider issues and creates a mutually agreed intervention and support plan that has measurable short- and long-term goals
Ensures aspects of daily living, including but not limited to housing, nutrition, clothing, hygiene, leisure lifestyle and access, employment, and education are addressed in planning
Provide coordinated case management services, physical health, mental wellness and substance use supports, social, emotional and community supports, personal care and personal living supports, food security supports, indigenous cultural supports
Provide direct nonclinical supports to recipients and work with community partners including the health authorities
When and as needed, provides a wide range of interventions to support the client in addressing and accomplishing the established goals
Interacts with other professionals, family members, and organizations to ensure services, admissions, and treatments are in the client’s interest and supportive of long-term goals
Data collection and input through monthly reports and analysis of case notes
Required to drive between various sites to meet with clients and community partners, as well as transport individuals between sites or to appointments within the community
Participates in staff meetings as requested by the Program Manager
Other duties as subsequently negotiated

WORKING CONDITIONS

Functions independently, while remaining a crucial member of the care team
Adheres to Connective policies and procedures
Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules
Is a member of CUPE Local 1936-11
Receives benefits and works within the working conditions as outlined in the collective agreement and personnel manual

Experience And Skills

Graduate with a Diploma or Certificate in relevant field with one year of related experience
Demonstrate a clear ability to respond well in crisis situations
Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, interaction with social agencies and experiencing psychiatric/personality disorders
Understanding of providing service to people with different learning abilities
Extensive knowledge of community services in Northern British Columbia
Experience in assessment, case/care plan development and implementation
Demonstrated an ability to deal with potential violence
Demonstrated an ability to develop programs tailored to the particular diverse needs of the individual
Commitment to Indigenous Truth and Reconciliation, cultural safety, and decolonization practices
Excellent written and verbal communication skills in English

Requirements

Ability to successfully complete a Criminal Records Check
Current Emergency First Aid Certificate
Class 5 driver’s license
Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients
Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements

Compensation

As Connective is a unionized environment, the starting wage is $29.22 per hour. Plus benefits enrollment as per the Collective Agreement.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

Apply About employer

More about this job

Responsibilities

Provide outreach and coordinated case management to help clients maintain housing and address their health, wellness, daily living, and community support needs. Assess client needs, develop measurable support plans, coordinate with families and service providers, deliver direct nonclinical support, and document services and outcomes.

Requirements

Applicants need a diploma or certificate in a relevant field and one year of related experience, including experience with assessment, care planning, crisis response, and clients with complex support needs. Requirements also include a criminal records check, Emergency First Aid Certificate, Class 5 driver’s license, insured personal transportation suitable for client transport, and a commitment to cultural safety and Indigenous reconciliation.

Skills

Outreach Support
Case Management
Client Assessment
Care Plan Development
Crisis Response
Housing Stability Support
Community Resource Knowledge
Interagency Collaboration
Conflict De-escalation
Program Development
Written Communication
Verbal Communication
Cultural Safety
Indigenous Truth and Reconciliation
Client Transportation

Benefits

Health Benefits
Wellness Benefits
Pension Plan
Career and Personal Development
Mental Health Supports
Employee Family Assistance Program
Critical Incident Stress Management
On-Demand Pay

Visa sponsorship

Not detected in the job text

Keywords

Outreach
Social Services
Housing Stability
Private Rental Housing
Case Management
Client Assessment
Care Planning
Crisis Response
Mental Wellness
Substance Use Support
Physical Health Support
Developmental Disabilities
Spectrum Disorders
Psychiatric Disorders
Community Services
Community Partnerships
Food Security
Indigenous Cultural Supports
Cultural Safety
Truth and Reconciliation
Decolonization
Conflict De-escalation
Emergency First Aid
Class 5 Driver’s License
Criminal Records Check
Client Transportation
Case Notes
Monthly Reporting

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