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Connex Telecommunications Inc.

Bilingual Amazon Connect Engineer

Richmond Hill, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Bilingual Amazon Connect Engineer (English/French)

Company: ConnexCare (Connex)
Location: Canada
Position Type: Full-Time

About the Role

Connex is seeking an experienced Bilingual Amazon Connect Engineer to design, develop, and support cloud-based contact centre solutions using Amazon Connect and AWS technologies.

The ideal candidate will have hands-on experience building Amazon Connect environments, integrating AWS services, and troubleshooting complex technical issues. Strong communication skills in both English and French are essential.

Key Responsibilities

Design, configure, and maintain Amazon Connect contact centre solutions.
Develop and optimize contact flows, routing profiles, queues, and IVR systems.
Build integrations using AWS Lambda, Amazon Lex, API Gateway, and other AWS services.
Implement automation, reporting, and monitoring solutions.
Troubleshoot Amazon Connect issues and provide ongoing technical support.
Collaborate with internal teams and clients to understand business requirements.
Support contact centre migrations, enhancements, and new implementations.
Create and maintain technical documentation.

Required Qualifications

Professional fluency in English and French, both written and spoken.
Hands-on experience implementing and supporting Amazon Connect.
Strong knowledge of AWS Lambda, Amazon Lex, and API integrations.
Experience developing and troubleshooting Amazon Connect contact flows.
Understanding of contact centre operations, IVR, call routing, and telephony.
Experience with Python or JavaScript.
Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

AWS certifications.
Experience with Amazon Bedrock, Contact Lens, CloudWatch, or Amazon S3.
Experience migrating contact centres from platforms such as Genesys, Five9, or Cisco.
Familiarity with CRM integrations and conversational AI.
Experience working in client-facing or consulting environments.

Why Join Connex?

Join a team delivering modern cloud contact centre solutions using AWS technology. You'll have the opportunity to work on diverse projects, contribute to technical decisions, and help clients improve their customer experience.

Apply About employer

More about this job

Responsibilities

Design, configure, and maintain Amazon Connect contact center solutions while developing integrations using AWS services. Provide ongoing technical support, troubleshoot issues, and collaborate with internal teams to support migrations and enhancements.

Requirements

Requires professional fluency in both English and French and hands-on experience implementing Amazon Connect. Candidates must possess strong knowledge of AWS services, contact center operations, and proficiency in Python or JavaScript.

Skills

Amazon Connect
AWS Lambda
Amazon Lex
API Gateway
Python
JavaScript
Contact Center Operations
IVR Systems
Call Routing
Telephony
Technical Documentation
Cloud Computing
Troubleshooting
System Integration
Automation

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Cloud-based
Contact Center
AWS Lambda
Amazon Lex
API Gateway
IVR
Python
JavaScript
Telephony
Automation
Reporting
Monitoring
Technical Support
Migrations
Amazon Bedrock
Contact Lens
CloudWatch
Amazon S3
Genesys
Five9
Cisco
CRM
Conversational AI
Consulting

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