Bilingual Amazon Connect Engineer
- Richmond Hill, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Bilingual Amazon Connect Engineer (English/French)
Company: ConnexCare (Connex)
Location: Canada
Position Type: Full-Time
About the Role
Connex is seeking an experienced Bilingual Amazon Connect Engineer to design, develop, and support cloud-based contact centre solutions using Amazon Connect and AWS technologies.
The ideal candidate will have hands-on experience building Amazon Connect environments, integrating AWS services, and troubleshooting complex technical issues. Strong communication skills in both English and French are essential.
Key Responsibilities
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Design, configure, and maintain Amazon Connect contact centre solutions.
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Develop and optimize contact flows, routing profiles, queues, and IVR systems.
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Build integrations using AWS Lambda, Amazon Lex, API Gateway, and other AWS services.
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Implement automation, reporting, and monitoring solutions.
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Troubleshoot Amazon Connect issues and provide ongoing technical support.
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Collaborate with internal teams and clients to understand business requirements.
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Support contact centre migrations, enhancements, and new implementations.
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Create and maintain technical documentation.
Required Qualifications
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Professional fluency in English and French, both written and spoken.
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Hands-on experience implementing and supporting Amazon Connect.
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Strong knowledge of AWS Lambda, Amazon Lex, and API integrations.
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Experience developing and troubleshooting Amazon Connect contact flows.
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Understanding of contact centre operations, IVR, call routing, and telephony.
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Experience with Python or JavaScript.
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Strong analytical, troubleshooting, and communication skills.
Preferred Qualifications
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AWS certifications.
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Experience with Amazon Bedrock, Contact Lens, CloudWatch, or Amazon S3.
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Experience migrating contact centres from platforms such as Genesys, Five9, or Cisco.
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Familiarity with CRM integrations and conversational AI.
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Experience working in client-facing or consulting environments.
Why Join Connex?
Join a team delivering modern cloud contact centre solutions using AWS technology. You'll have the opportunity to work on diverse projects, contribute to technical decisions, and help clients improve their customer experience.
More about this job
Responsibilities
Design, configure, and maintain Amazon Connect contact center solutions while developing integrations using AWS services. Provide ongoing technical support, troubleshoot issues, and collaborate with internal teams to support migrations and enhancements.
Requirements
Requires professional fluency in both English and French and hands-on experience implementing Amazon Connect. Candidates must possess strong knowledge of AWS services, contact center operations, and proficiency in Python or JavaScript.
Skills
- Amazon Connect
- AWS Lambda
- Amazon Lex
- API Gateway
- Python
- JavaScript
- Contact Center Operations
- IVR Systems
- Call Routing
- Telephony
- Technical Documentation
- Cloud Computing
- Troubleshooting
- System Integration
- Automation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Engineering
- Consulting
Keywords
- Amazon Connect
- AWS
- Cloud-based
- Contact Center
- AWS Lambda
- Amazon Lex
- API Gateway
- IVR
- Python
- JavaScript
- Telephony
- Automation
- Reporting
- Monitoring
- Technical Support
- Migrations
- Amazon Bedrock
- Contact Lens
- CloudWatch
- Amazon S3
- Genesys
- Five9
- Cisco
- CRM
- Conversational AI
- Consulting