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Added 2 mins ago
T
Engineer I
TD
Toronto, ON
- Full-time
About This Role: We are looking for a Cybersecurity engineer with admin level knowledge and experience working on enterprise Security Information and Event management (SIEM) tools. Although…
Added 17 mins ago
RV
Principal FPGA & Hardware Developer
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
Pragmatic engineer: Applies sound fundamentals to deliver reliable, manufacturable products and can demonstrate practical SI simulation, PDN, PCB construction, stackup, and high-speed…
Added 17 mins ago
AI
Principal Consultant – AWS Data Platforms & Agentic AI
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Industrialize Amazon QuickSight through dataset automation, SPICE optimization, security integration and platform governance.
Added 17 mins ago
MC
Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
Canada
- Full-time
Program Chief Engineer – Spacecraft / Satellite Systems
Added 31 mins ago
A
Power BI & Azure Platform Engineer / Toronto, ON (Onsite) - FTE
AceStack
Toronto, ON
- Full-time
Job Description – Power BI & Azure Platform Engineer
Added 31 mins ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking a Senior QA Engineer III with strong hands-on test automation and banking/financial services experience to support complex enterprise applications and integration…
Added 31 mins ago
MC
Senior Cybersecurity Test Engineer (35651)
Myticas Consulting
Ottawa, ON
- Contract
We are seeking a Senior Cybersecurity Test Engineer to lead and execute security testing activities across applications, infrastructure, cloud environments, APIs, and system integrations.…
Added 31 mins ago
MC
Senior ASIC Verification Engineer (35885)
Myticas Consulting
Ottawa, ON · Kanata, ON
- Full-time
Support hardware and software bring-up, integration, debugging, and issue resolution.
Added 31 mins ago
FC
Principal Process Engineer - Power Projects
Fluor Corporation
Calgary, AB
- Full-time
The Principal Process Engineer – Power Projects provides process and thermal-cycle engineering leadership for gas-turbine-based simple-cycle, combined-cycle, and cogeneration projects,…
Added 31 mins ago
MC
Coherent Optical Systems Engineer (35886)
Myticas Consulting
Ottawa, ON · Kanata, ON
- Full-time
The candidate will have Coherent Optical Systems Engineer to contribute to the design, development, characterization, and optimization of advanced coherent optical transceivers based on…
Added 31 mins ago
HA
Intern Bachelors Systems Eng
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
The successful candidate will join the Honeywell Aerospace SATCOM System Integration and Test Team as a Systems Engineer Intern. In this role, the primary responsibility will be to…
Added 32 mins ago
ST
Intermediate Commissioning Engineer/Technologist
Saltworks Technologies
Richmond, BC
- Full-time
Saltworks is hiring an Intermediate Commissioning Engineer/Technologist to lead and execute commissioning activities for advanced clean technology systems for industry-leading clients. If…
Added 1 hour ago
Senior Quality Engineer (ETL testing)
Scotiabank
Toronto, ON
We are looking for a Senior Quality Engineer to join our Quality Engineering team. This person will be responsible for ETL testing, data validation, source-to-target reconciliation, data…
Added 1 hour ago
AW
Senior Quality Assurance Automation Engineer
Agilus Work Solutions
Toronto, ON
- $55 to $60 CAD / hour
- Contract
Performance or integration testing experience
Added 1 hour ago
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Thermodynamics Professional Engineer
Cyient
Montreal, QC
- Full-time
Added 1 hour ago
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Lead AI.Net Developer
Digitive
Canada
- Contract
…serve as the ground-level technical partner to our Lead AI Engineer. While the Lead AI Engineer establishes the architectural vision and transformation roadmap, you will be the core builder…
Added 1 hour ago
C
Senior Identity Security Engineer
CPKC
Calgary, AB
- Full-time
…authorization, federation, SSO, MFA, conditional access, and integration with Active Directory, Entra ID, LDAP, HR systems, cloud services, and business…
Added 1 hour ago
E
Software Engineer
EraTree
Vancouver, BC
- Full-time
This is a generalist role. One week you might build a client-facing payment flow; the next, a pricing service or an integration with a bank or CRM. You will take a feature from a rough…
Added 1 hour ago
T
Senior AI Developer / Generative AI Engineer
ThoughtStorm
Toronto, ON
- Contract
Hands-on experience with Databricks, Power Automate, VS Code, Git, and JIRA, supporting AI development, data integration, workflow automation, and software delivery.
Added 1 hour ago
BH
Specialist Engineer (Grid Telecom Operations)
BC Hydro
BC · Fraser Valley, BC
- Full-time
The Grid Telecom Operations Specialist Engineer is responsible for the following:
Added 1 hour ago
RI
Frontend Software Engineer React, TypeScript & AI-Assisted Development
Rose International
Toronto, ON
- Full-time
Experience with usage of Continuous Integration & Continuous Deployment (CI/CD) pipelines
Added 1 hour ago
S
Engineering Specialist, Facilities (Compression)
SaskEnergy
Regina, SK
- Full-time
…performance evaluation, gas dynamics, auxiliary systems, controls integration, vibration, emissions, reliability and…
Added 1 hour ago
LG
Systems Integration Manager
Lotus Group
AB · Edmonton, AB
- Full-time
…continues to grow, it is seeking a technically strong Systems Integration Manager to lead complex customer integration projects and support the successful delivery of innovative technology…
Added 1 hour ago
RB
Senior AI Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Internal Audit is replacing manual, spreadsheet-based processes with secure, real-time digital tools. As a Senior AI Engineer, you'll build the applications auditors use to plan, run, and…
Added 1 hour ago
Z
Software Developer 1
Zynga
Toronto, ON
- $73,900 to $109,360 CAD / year
Zynga is seeking a talented and motivated junior engineer to join the Ad Tech team. Your team will be delivering the technology that generates $300M ads revenue which is 20% of Zynga’s…

Connex Telecommunications Inc.

Bilingual Amazon Connect Engineer

Richmond Hill, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Bilingual Amazon Connect Engineer (English/French)

Company: ConnexCare (Connex)
Location: Canada
Position Type: Full-Time

About the Role

Connex is seeking an experienced Bilingual Amazon Connect Engineer to design, develop, and support cloud-based contact centre solutions using Amazon Connect and AWS technologies.

The ideal candidate will have hands-on experience building Amazon Connect environments, integrating AWS services, and troubleshooting complex technical issues. Strong communication skills in both English and French are essential.

Key Responsibilities

Design, configure, and maintain Amazon Connect contact centre solutions.
Develop and optimize contact flows, routing profiles, queues, and IVR systems.
Build integrations using AWS Lambda, Amazon Lex, API Gateway, and other AWS services.
Implement automation, reporting, and monitoring solutions.
Troubleshoot Amazon Connect issues and provide ongoing technical support.
Collaborate with internal teams and clients to understand business requirements.
Support contact centre migrations, enhancements, and new implementations.
Create and maintain technical documentation.

Required Qualifications

Professional fluency in English and French, both written and spoken.
Hands-on experience implementing and supporting Amazon Connect.
Strong knowledge of AWS Lambda, Amazon Lex, and API integrations.
Experience developing and troubleshooting Amazon Connect contact flows.
Understanding of contact centre operations, IVR, call routing, and telephony.
Experience with Python or JavaScript.
Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

AWS certifications.
Experience with Amazon Bedrock, Contact Lens, CloudWatch, or Amazon S3.
Experience migrating contact centres from platforms such as Genesys, Five9, or Cisco.
Familiarity with CRM integrations and conversational AI.
Experience working in client-facing or consulting environments.

Why Join Connex?

Join a team delivering modern cloud contact centre solutions using AWS technology. You'll have the opportunity to work on diverse projects, contribute to technical decisions, and help clients improve their customer experience.

Apply About employer

More about this job

Responsibilities

Design, configure, and maintain Amazon Connect contact center solutions while developing integrations using AWS services. Provide ongoing technical support, troubleshoot issues, and collaborate with internal teams to support migrations and enhancements.

Requirements

Requires professional fluency in both English and French and hands-on experience implementing Amazon Connect. Candidates must possess strong knowledge of AWS services, contact center operations, and proficiency in Python or JavaScript.

Skills

Amazon Connect
AWS Lambda
Amazon Lex
API Gateway
Python
JavaScript
Contact Center Operations
IVR Systems
Call Routing
Telephony
Technical Documentation
Cloud Computing
Troubleshooting
System Integration
Automation

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Cloud-based
Contact Center
AWS Lambda
Amazon Lex
API Gateway
IVR
Python
JavaScript
Telephony
Automation
Reporting
Monitoring
Technical Support
Migrations
Amazon Bedrock
Contact Lens
CloudWatch
Amazon S3
Genesys
Five9
Cisco
CRM
Conversational AI
Consulting

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