Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 12 hours ago
AS
Retail QA Analyst
Apex Systems
Montreal, QC
- $75 to $100 CAD / hour
- Full-time
We are seeking an experienced QA Analyst to help ensure the quality and reliability of Retail technology solutions. This role will execute comprehensive testing across internally developed…
Added 14 hours ago
MC
Business Analyst
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Maintain strong partnerships with internal clients and technology teams, including development, quality assurance, technology operations, service desk, product, and project delivery teams,…
Added 14 hours ago
MC
Business Analyst
Meridian Credit Union
St. Catharines, ON
- Full-time
Maintain strong partnerships with internal clients and technology teams, including development, quality assurance, technology operations, service desk, product, and project delivery teams,…
Added 14 hours ago
K
Technical Analyst
Kyndryl
Regina, SK · Victoria, BC
- Full-time
Conducts testing of application deployments to ensure quality assurance of end product. Reviews, tests, and conducts quality assurance on imaging changes.
Added 18 hours ago
AS
Retail BSA
Apex Systems
Montreal, QC
- $90 to $100 CAD / hour
- Full-time
We are seeking an experienced Business Systems Analyst to partner with business Product Owners and technology teams to translate complex business needs into clear, actionable requirements…
Added 18 hours ago
J
Quality Assurance Analyst (COPY) (COPY)
JobsMedia.io
Longueuil, QC
- Full-time
Work-life balance: possibility of teleworking up to 4 days per week, flexible schedule, summer schedule, etc
Added 19 hours ago
J
Quality Assurance Analyst (COPY)
JobsMedia.io
Laval, QC
- Full-time
Work-life balance: possibility of teleworking up to 4 days per week, flexible schedule, summer schedule, etc
Added 19 hours ago
J
Quality Assurance Analyst
JobsMedia.io
Quebec, QC
- Full-time
Work-life balance: possibility of teleworking up to 4 days per week, flexible schedule, summer schedule, etc
Added 19 hours ago
LC
Business Analyst, Junior
Linamar Corporation
Guelph, ON
- Full-time
Job Title: Business Analyst, Junior (Financial Systems Team)
Added 22 hours ago
RS
Senior Eddy Current Analyst
Rockwood Service Corporation
Fort Saskatchewan, AB
- Full-time
Echo NDE is seeking a Senior Eddy Current Analyst to support upcoming projects. This is an opportunity to apply your technical expertise in ECT data analysis and interpretation while…
Added 1 day ago
CO
Technical Lead, HR/Finance (Oracle/PeopleSoft Enterprise FSCM & HCM Technical Administration)
City of Brampton
Brampton, ON
- Full-time
Accountable for co-ordination and implementation of technical production changes. Design, execute and monitor quality assurance process for PeopleSoft technical deliverables and technical…
Added 1 day ago
FN
Application Business Analyst, IT Application Management
First National Financial LP
Toronto, ON · East York, ON
- Contract
Hybrid working environment (2-3 days in office)
Added 1 day ago
I
Technical Analyst - Mississauga, ON
Intertek
Mississauga, ON
- Full-time
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter…
Added 1 day ago
BC
Test Analyst
BK CONSULTING GABON
Canada
- Full-time
We are seeking a detail-oriented and quality-focused Test Analyst to ensure the reliability, functionality, and performance of software applications. This role is responsible for designing…
Added 1 day ago
CT
Product Engineering Analyst (12- Month Contract)
Canadian Tire Corporation
Toronto, ON · Retail City
- Full-time
…ensuring that in-market products continue to meet evolving quality, safety, and performance standards. The Analyst works closely with vendors to review technical documentation, resolve…
Added 1 day ago
E
Consultant Advisor I_CAN
eTeam
Montreal, QC
- $56 to $61.83 CAD / hour
- Contract
Job Title: Analyst, Digital Applications Support – Procurement, Excellence, Assurance and Transformation
Added 2 days ago
CA
Senior Business Analyst
Co-operators Assurance et services financiers
Burlington, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 3 days ago
RS
Eddy Current Analyst
Rockwood Service Corporation
Fort Saskatchewan, AB
- Full-time
Fly-In/Fly-Out (FIFO) opportunities available for candidates willing to travel
Added 3 days ago
SC
Test Analyst
Sustainability consulting
Canada
- Full-time
We are seeking a detail-oriented and quality-focused Test Analyst to ensure the reliability, functionality, and performance of software applications. This role is responsible for designing…
Added 3 days ago
RW
QA Compliance Analyst
Resolute Workforce Solutions
Brantford, ON
- Full-time
- Contract
Oversee daily Quality Assurance and Quality Control operations, including staff supervision, training, work assignments, performance management, and departmental budgeting.
Added 4 days ago
J
Quality Assurance Analyst (COPY)
JobsMedia.io
Laval, QC
- Full-time
Work-life balance: possibility of teleworking up to 4 days per week, flexible schedule, summer schedule, etc
Added 4 days ago
J
Quality Assurance Analyst (COPY) (COPY)
JobsMedia.io
Longueuil, QC
- Full-time
Work-life balance: possibility of teleworking up to 4 days per week, flexible schedule, summer schedule, etc
Added 4 days ago
J
Quality Assurance Analyst
JobsMedia.io
Quebec, QC
- Full-time
Work-life balance: possibility of teleworking up to 4 days per week, flexible schedule, summer schedule, etc
Added 4 days ago
BD
Business Process Analyst
Black Diamond Group
Calgary, AB
- Full-time
Black Diamond Group’s ERP department has a full-time position for Business Process Analyst.
Added 4 days ago
J
Quality Assurance Analyst (COPY) (COPY)
JobsMedia.io
Longueuil, QC
- Full-time
Work-life balance: possibility of teleworking up to 4 days per week, flexible schedule, summer schedule, etc

Connex Telecommunications Inc.

Bilingual Test Analyst, AWS / Amazon Connect

Richmond Hill, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 9, 2026

Original job description

Location: Toronto, Ontario
Work Model: Hybrid, in office 3 to 4 days per week
Language Requirement: Bilingual French and English

Position Overview

We are looking for a Bilingual Test Analyst with strong hands-on experience in AWS and Amazon Connect to support the testing and quality assurance of cloud-based contact centre solutions.

This is a hybrid role based in Toronto, and the successful candidate must be available to work onsite 3 to 4 days per week.

The ideal candidate is technically strong, comfortable working with developers and business teams, and able to test solutions end to end in both French and English.

Responsibilities

Develop and execute test plans, test cases, scripts and scenarios for Amazon Connect and AWS-based solutions.
Perform functional, integration, regression, system and user acceptance testing.
Test Amazon Connect contact flows, routing profiles, queues, prompts, transfers, callbacks and agent experiences.
Validate both French and English customer journeys, including IVR prompts, routing and self-service functionality.
Test integrations between Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, CloudWatch and API Gateway.
Validate APIs and integrations between Amazon Connect and external systems.
Review logs and troubleshoot issues using CloudWatch and other AWS tools.
Validate contact records, call attributes, dispositions, reporting data and downstream integrations.
Perform end-to-end testing from customer interaction through agent handling, reporting and data capture.
Identify, document and track defects through resolution.
Reproduce technical issues and provide clear findings to developers and project teams.
Support UAT and production validation.
Work closely with developers, solution architects, project managers and business stakeholders.

Required Qualifications

Strong hands-on experience with Amazon Connect.
Strong working knowledge of AWS.
Experience testing Amazon Connect contact flows, routing, queues, agent configuration and reporting.
Experience with AWS services such as Lambda, Lex, API Gateway, CloudWatch, DynamoDB and S3.
Experience with API testing and troubleshooting.
Strong understanding of QA methodologies and the software development lifecycle.
Experience creating test plans, test cases and detailed defect documentation.
Strong troubleshooting and analytical skills.
Fluent in French and English, written and spoken.
Must be able to work onsite in Toronto 3 to 4 days per week.

Nice to Have

Python or SQL experience.
Experience with Amazon Connect CTR/contact trace record data.
Experience with Athena or QuickSight.
Experience testing conversational AI, IVR or voice bot solutions.
AWS certification.
Previous contact centre or telecommunications experience.

What We’re Looking For

We need someone who can do more than follow a test script.

You should understand Amazon Connect, understand the AWS pieces behind it, be able to figure out where something is breaking, and clearly explain the issue to the team.

French and English are mandatory. Amazon Connect and strong AWS experience are mandatory. This is not a fully remote position.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

Develop and execute comprehensive test plans and scripts for Amazon Connect and AWS-based contact centre solutions. Perform end-to-end functional, integration, and user acceptance testing while troubleshooting technical issues across various AWS services.

Requirements

Requires strong hands-on experience with Amazon Connect and AWS services, along with proficiency in QA methodologies and API testing. Candidates must be fluent in both French and English and able to work onsite in Toronto.

Skills

Amazon Connect
AWS
Test Planning
Quality Assurance
API Testing
Lambda
Lex
CloudWatch
DynamoDB
S3
API Gateway
Troubleshooting
French
English
Contact Centre Solutions

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Cloud-based
Contact Centre
Test Analyst
Quality Assurance
Lambda
Lex
S3
DynamoDB
CloudWatch
API Gateway
IVR
Python
SQL
Athena
QuickSight
Conversational AI
Voice Bot
UAT
Regression Testing
Integration Testing
Functional Testing
Troubleshooting
Bilingual
French
English
Contact Trace Record
API

Report this job

Work requirements

Jobs in Canada