Channel Sales Manager

Channel Sales Engineer - CCaaS (Bilingual)

Location: Montreal, Quebec (Hybrid)

Language Requirement: Fluent English and French (Required)

Travel: 60-80% across Canada

About Connex

Connex is a leading technology solutions provider specializing in Managed Services and Professional Services for contact center environments. We partner with organizations across telecommunications, banking, insurance, credit unions, and government sectors to modernize customer experience and optimize contact center operations. Our team works closely with large-scale contact centers and CCaaS platforms, helping clients drive operational efficiency, automation, workforce optimization, and customer experience transformation. We are a growing organization focused on innovation, long-term partnerships, and measurable business outcomes.

Position Overview

Connex is seeking a Bilingual Channel Sales Engineer to support strategic growth across Eastern Canada within the contact center and CCaaS marketplace.

This role combines technical expertise, pre-sales consulting, partner enablement, and customer-facing solution design. The successful candidate will work closely with channel partners, account executives, and customer stakeholders to support enterprise opportunities, conduct technical discovery sessions, deliver demonstrations, and develop innovative customer experience solutions.

The ideal candidate possesses strong contact center and CCaaS expertise, excellent relationship-building skills, and the ability to engage technical and executive stakeholders in both English and French. This role will play a significant part in supporting Connex's annual revenue objectives and expanding our presence across key markets.

Annual Revenue Target

• Support and influence $4M-$5M in annual sales opportunities
• Contribute to pipeline growth, technical win rates, partner engagement, and customer adoption

Key Responsibilities

Technical Sales & Partner Enablement

• Serve as the primary technical advisor for channel partners and strategic customers.
• Support partner-led sales opportunities through discovery, solution design, and proposal development.
• Deliver technical training, enablement workshops, and product presentations in both English and French.
• Collaborate with Account Executives to drive pipeline growth and revenue attainment.

Solution Consulting

• Conduct customer discovery sessions to understand business challenges and technical requirements.
• Design scalable contact center and CCaaS solutions aligned with customer objectives.
• Develop solution architectures, Statements of Work (SOWs), and technical documentation.
• Assist with RFIs, RFPs, and proposal responses.

Demonstrations & Proof of Concepts

• Deliver engaging product demonstrations and executive presentations.
• Lead Proof of Concept (POC) engagements and pilot programs.
• Present technical and business value propositions.
• Support ROI assessments and customer business cases.

Relationship Management

• Establish trusted relationships with customers, partners, and executive stakeholders.
• Act as a technical liaison between customers, partners, and delivery teams.
• Support strategic alliance and go-to-market initiatives.
• Represent Connex at industry conferences and partner events.

Qualifications

Required Experience

• 5+ years of experience in Sales Engineering, Solutions Engineering, Pre-Sales Consulting, or Technical Account Management.
• Experience supporting enterprise contact center or CCaaS sales opportunities.
• Experience working with channel partners, technology alliances, or system integrators.

Technical Expertise

Experience with one or more leading CCaaS platforms:

• Genesys Cloud
• NICE CXone
• Five9
• Amazon Connect
• Cisco Webex Contact Center
• Microsoft Dynamics Contact Center

Additional knowledge of:

• QA Automation
• Workforce Optimization
• Conversational AI
• CX Analytics
• Managed Services

Professional Skills

• Fluent English and French communication skills.
• Strong executive presentation and stakeholder management abilities.
• Consultative sales approach with a customer-first mindset.
• Ability to translate technical concepts into business value.

Education

• Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or related discipline.
• Relevant cloud or contact center certifications are considered an asset.

What Success Looks Like

• Achievement of $4M-$5M influenced revenue goals
• Increased partner engagement and enablement
• Strong customer satisfaction and adoption
• Expansion of Connex's presence across Quebec and Eastern Canada