Product Owner - Technology & Digital Transformation
Location: Hybrid (Toronto, ON)
Role Type: Contract
Company Overview
Join Connex, a leading technology solutions provider with over 600 professionals across 14 offices throughout North America. We partner with organizations to deliver innovative technology, digital transformation, and business modernization solutions that drive measurable outcomes. Our culture is built on integrity, accountability, collaboration, and continuous improvement, empowering our teams to deliver exceptional service and impactful results for our clients.
Position Overview
We are seeking a highly organized, technology-savvy, and collaborative Product Owner to support strategic technology and digital transformation initiatives. This role serves as a key bridge between business stakeholders and technology teams, ensuring business needs are translated into actionable requirements and successfully delivered solutions.
The ideal candidate thrives in fast-paced environments, can manage multiple priorities simultaneously, and possesses strong communication, analytical, and stakeholder management skills. This individual will play a critical role in driving delivery, managing dependencies, identifying risks, and ensuring alignment across business, product, operations, and technology teams.
As our organization continues to explore emerging technologies, experience with Artificial Intelligence (AI), automation, and digital innovation is considered a significant asset.
Key Responsibilities
Product Ownership, Business Analysis & Delivery (35%)
- Partner with business, product, technology, operations, and project stakeholders to define, prioritize, and deliver strategic initiatives.
- Elicit, analyze, document, and validate business requirements, user stories, acceptance criteria, process flows, and functional specifications.
- Maintain and prioritize product backlogs, ensuring work aligns with business objectives and organizational priorities.
- Manage multiple concurrent workstreams and ensure initiatives progress according to agreed timelines and milestones.
- Support roadmap development and delivery planning activities.
- Translate business requirements into clear and actionable technical deliverables.
Agile Delivery & Stakeholder Coordination (25%)
- Facilitate Agile ceremonies including sprint planning, backlog refinement, stand-ups, sprint reviews, demos, and retrospectives.
- Coordinate activities across cross-functional teams including development, QA, UX/UI, operations, and business stakeholders.
- Identify and actively manage dependencies, risks, issues, and blockers throughout the project lifecycle.
- Ensure stakeholders remain informed through regular status updates, reporting, and communication.
- Support decision-making processes and escalate risks or issues when appropriate.
- Foster collaboration and alignment across business and technology teams.
Process Improvement & Digital Transformation (15%)
- Analyze current business processes and identify opportunities to improve operational efficiency, customer experiences, and technology delivery.
- Lead process mapping, workflow analysis, and documentation activities.
- Recommend process improvements, automation opportunities, and digital transformation initiatives.
- Participate in solution evaluations and contribute to technology modernization efforts.
- Support organizational change by helping teams adopt new tools, processes, and capabilities.
Testing, Implementation & Release Support (15%)
- Collaborate with development and QA teams to define testing strategies and acceptance criteria.
- Support system testing, integration testing, User Acceptance Testing (UAT), and defect management activities.
- Assist with implementation planning, deployment readiness assessments, and post-launch support.
- Validate delivered solutions against business requirements and expected outcomes.
- Monitor delivery progress and proactively address issues that may impact timelines or quality.
AI Innovation & Continuous Improvement (10%)
- Leverage AI tools and emerging technologies to improve analysis, documentation, research, productivity, and delivery outcomes.
- Identify opportunities to incorporate generative AI, automation, and intelligent workflows into business processes.
- Stay informed on emerging technology trends and industry best practices.
- Contribute to a culture of innovation, continuous learning, and knowledge sharing.
Qualifications
- 5+ years of experience in Product Ownership, Business Analysis, Product Management, Technology Delivery, Project Delivery, or related roles.
- Strong experience working within Agile and Scrum environments.
- Proven ability to translate business requirements into technical solutions and actionable deliverables.
- Experience managing multiple stakeholders, priorities, workstreams, and project dependencies.
- Strong understanding of software development lifecycle (SDLC) and technology delivery methodologies.
- Excellent written, verbal, facilitation, and presentation skills.
- Strong analytical, organizational, critical-thinking, and problem-solving abilities.
- Experience with delivery and collaboration tools such as Jira, Confluence, Azure DevOps, or similar platforms.
- Ability to thrive in fast-paced, dynamic environments with evolving priorities.
- Demonstrated ability to identify risks, roadblocks, dependencies, and opportunities for escalation or delegation.
- Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related discipline (or equivalent practical experience).
Mandatory Skills
Product Ownership & Business Analysis
- Strong experience gathering, analyzing, and documenting business and system requirements.
- Expertise creating user stories, acceptance criteria, process flows, business cases, and functional specifications.
- Experience managing product backlogs and prioritizing work based on business value.
- Ability to bridge communication between technical and non-technical stakeholders.
- Strong understanding of Agile product delivery practices.
Agile Delivery & Project Coordination
- Demonstrated experience working in Agile/Scrum delivery teams.
- Ability to facilitate Agile ceremonies and drive team alignment.
- Experience managing dependencies, risks, impediments, and competing priorities.
- Strong delivery focus and ability to coordinate multiple concurrent initiatives.
Stakeholder Management & Communication
- Exceptional communication, facilitation, and relationship-building skills.
- Ability to engage effectively with executives, business leaders, product teams, and technology stakeholders.
- Experience presenting complex business and technical concepts to diverse audiences.
- Proven ability to influence decision-making and drive consensus.
Technology & Digital Transformation
- Strong understanding of technology platforms, software development, integrations, APIs, and digital solutions.
- Ability to understand technical concepts and collaborate effectively with engineering teams.
- Experience supporting digital transformation, process improvement, or modernization initiatives.
- Understanding of technology delivery lifecycles and enterprise solution development.
Desirable Skills
- Experience within Financial Services, Banking, Payments, FinTech, Insurance, or other regulated industries.
- Experience working with APIs, integrations, cloud-based solutions, and enterprise platforms.
- Experience supporting data, analytics, reporting, or digital platform initiatives.
- Familiarity with SAFe or other Scaled Agile frameworks.
- Experience supporting risk, compliance, AML/KYC, fraud, cybersecurity, or regulatory initiatives.
- Hands-on experience with AI tools, Generative AI, automation technologies, or intelligent process optimization.
- Experience leveraging AI for business analysis, documentation, research, and productivity enhancement.
- Certified Scrum Product Owner (CSPO)
- Certified Business Analysis Professional (CBAP)
- PMI Agile Certified Practitioner (PMI-ACP)
- SAFe Product Owner/Product Manager (POPM)
- Professional Scrum Product Owner (PSPO)
What Success Looks Like
The successful candidate will bring structure to ambiguity, effectively manage multiple initiatives, and serve as a trusted partner between business and technology teams. They will proactively identify and resolve risks, maintain alignment across stakeholders, and consistently drive initiatives forward. They will demonstrate sound judgment regarding when to take ownership, collaborate, delegate, or escalate while continuously seeking opportunities to improve processes, delivery outcomes, and customer experiences through technology and innovation.
Why Connex?
- Opportunity to work on high-impact technology and digital transformation initiatives.
- Hybrid work environment based in Toronto with exposure to enterprise-scale programs and stakeholders.
- Collaborate with experienced business, product, and technology professionals.
- Gain exposure to emerging technologies, AI initiatives, and digital innovation programs.
- Join a culture that values collaboration, accountability, continuous improvement, and professional growth.
- Work on meaningful projects that help transform business processes, customer experiences, and technology capabilities.
