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Added 20 days ago
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Coach and mentor senior engineers and act as a technical leader across the engineering organization.
Added 1 month ago
Staff Software Engineer
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Added 1 month ago
Senior Test Automation Engineer
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$100,000 to $120,000 CAD / year
We are seeking a highly skilled and self-motivated Senior Test Automation Engineer to join our Quality Engineering team. The ideal candidate will have extensive experience in test…
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Senior Java Developer
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Senior Back End Engineer Java/OLAP
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Senior Software Engineer
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Senior Android Developer
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We are looking for a Senior Android Developer to join our growing team!
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Senior ISAM Developer
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Senior Software Developer - Full Stack Web Application Development
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Position: Senior Software Developer - Full Stack Web Application Development
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Software Engineer III/Senior Software Engineer (Full Stack)
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Project Leader (Business Analyst Research) - Competition ID: 4741
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Added 1 month ago
Senior Server Engineer
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Added 1 month ago
Java Developer
Capgemini
Montreal, QC
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Added 1 month ago
Engineering Standards, Lead
Interac Corp.
Toronto, ON · Interac Corp. Head Office
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Added 18 days ago
Senior Java Developer – Vice President
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Fullstack Engineer (Java)
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Toronto, ON
$80 to $90 CAD / hour
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We are seeking an experienced Senior Full Stack Application Developer to join a dynamic technology team responsible for building and enhancing enterprise-level applications. This role is…
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Software Developer - Internal Automation
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Senior Core Java Engineer
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Spécialiste de l'intégration de données | Senior Integration Developer
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Added 1 month ago
Senior Database Migration Engineer
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As a Senior Database Migration Engineer, you will lead complex customer database migrations from legacy Guidewire systems into Guidewire Cloud Platform, ensuring performance, data…
Added 2 months ago
Senior Software Developer – Machine Learning Platform
Coveo
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Full-time
5+ years of experience in backend development in a cloud environment (Python or Java/Spring preferred, AWS an asset)
Added 1 month ago
Senior IVR Developer
Connex Telecommunications Inc.
Richmond Hill, ON
We are seeking a Senior IVR Developer to join our Contact Centre and Customer Assistance team. This role will develop, enhance and support DTMF and conversational voice applications as part…
Added 1 month ago
Java Full Stack Developer - Assistant Vice President
Citi
Mississauga, ON
Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…

Connex Telecommunications Inc.

Senior IVR Developer

Richmond Hill, ON, Canada

Posting language: English
Posted: Aug 11, 2026

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Original job description

Senior IVR Developer

Position Summary

We are seeking a Senior IVR Developer to join our Contact Centre and Customer Assistance team. This role will develop, enhance and support DTMF and conversational voice applications as part of a large enterprise transformation program.

The Senior IVR Developer will work closely with solution architects, technical leads, application owners, business partners and design teams to build reliable, reusable and scalable customer-service solutions. This position includes both development and production support responsibilities.

Key Responsibilities

Design, develop and support DTMF and conversational IVR applications aligned with business requirements and enterprise architecture standards.
Build and maintain IVR applications using Cisco CVP, Cisco Call Studio and VXML.
Develop custom Java elements and integrate IVR applications with backend systems.
Perform unit, component and systems testing.
Integrate IVR applications with UCCE and ICM routing scripts.
Configure DNIS routing, skill-group queues, CTI variables and Finesse integrations.
Develop integrations using REST APIs, OAuth2, XML web services and Microsoft SQL Server.
Provide effort estimates for projects, enhancements and technical initiatives.
Identify and resolve issues affecting application integrity, performance and availability.
Support applications through testing, deployment and post-production maintenance.
Troubleshoot complex production issues and complete root-cause analysis.
Participate in peer code reviews and ensure code meets quality and development standards.
Create reusable components and ensure technical designs trace back to business requirements.
Collaborate directly with business, design, architecture and technology teams.
Maintain technical documentation, support procedures and implementation records.
Participate in support coverage for highly available applications operating 24 hours a day, 7 days a week.
Stay current with emerging contact-centre, cloud and conversational AI technologies.

Required Qualifications

Undergraduate degree, technical diploma or equivalent professional experience.
Minimum four years of hands-on experience developing DTMF IVR applications using Cisco CVP.
Strong experience with Cisco Call Studio, CVP VXML Server and Call Studio GUI.
Experience developing custom CVP elements using Java.
Experience deploying and supporting applications using Apache Tomcat.
Strong Java development experience.
Experience integrating applications with HTTP REST APIs, OAuth2, XML web services and SQL Server.
Working knowledge of UCCE and ICM routing.
Experience with DNIS, skill-group queues, CTI variables and Finesse Agent Desktop.
Experience supporting complex, business-critical applications in a production environment.
Strong troubleshooting, root-cause analysis and remediation skills.
Experience working within Agile and traditional SDLC environments.
Familiarity with Jira, Confluence and Cyara.
Strong written and verbal communication skills.
Ability to work independently and collaboratively within a technical team.

Preferred Qualifications

Experience developing conversational voice bots using Google Dialogflow, Microsoft technologies or similar platforms.
Experience analysing speech interactions and tuning natural-language understanding models.
Knowledge of AWS, Microsoft Azure or Google Cloud Platform.
Experience working within a large financial institution or another regulated enterprise environment.
Graduate degree or relevant technical certifications.

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More about this job

Responsibilities

Design, develop, and support DTMF and conversational IVR applications while integrating them with backend systems and routing scripts. Collaborate with cross-functional teams to ensure reliable, scalable customer-service solutions and provide ongoing production support.

Requirements

Requires at least four years of hands-on experience with Cisco CVP, Java development, and IVR application architecture. Candidates must possess strong troubleshooting skills and experience working within Agile or traditional SDLC environments.

Skills

Cisco CVP
Cisco Call Studio
Java
VXML
UCCE
ICM
REST APIs
OAuth2
SQL Server
Apache Tomcat
Agile
SDLC
Jira
Confluence
Cyara
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IVR Developer
Cisco CVP
Cisco Call Studio
VXML
Java
UCCE
ICM
REST APIs
OAuth2
XML
SQL Server
Apache Tomcat
Agile
SDLC
Jira
Confluence
Cyara
Conversational AI
Google Dialogflow
Microsoft Azure
AWS
Contact Centre
DTMF
CTI
Finesse
Root-cause analysis
Technical documentation
System testing
Enterprise architecture
Financial institution

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