Jobs in Canada

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Added 2 months ago
DI
Spécialiste de l'intégration de données | Senior Integration Developer
Delmar International Inc.
Montreal, QC
- Full-time
…pour convertir les données de ANSI X12 en formats XML, API, SQL, fichier plat, SAP IDoc et vice…
Added 2 months ago
CN
Turnaround Planning Student
Canadian Natural
Fort McMurray, AB
- Full-time
SQL Query Optimization – Write, optimize, and troubleshoot SQL queries for data manipulation and reporting
Added 2 months ago
CN
Developer Student
Canadian Natural
Calgary, AB
- Full-time
As the Developer Student, you will maintain and develop application components to streamline business processes. Replate with “s a Developer Student, you will not only maintain and develop…
Added 2 months ago
CN
Business Student - Technology and Innovation
Canadian Natural
Calgary, AB
- Full-time
Proficiency with Microsoft Excel; experience with Power BI, Spotfire, SQL, or Python is considered an asset.
Added 2 months ago
CN
Business Analyst Robotics Process Automation Student
Canadian Natural
Calgary, AB
- Full-time
General proficiency with SQL and database query tools such as Microsoft Access and/or SQL+
Added 2 months ago
CN
Exploitation Engineering Student (Conventional/Thermal)
Canadian Natural
Calgary, AB
- Full-time
Proficiency with Microsoft Excel; experience with Power BI, Spotfire, SQL, or Python is considered an asset
Added 2 months ago
CN
Deskside Support Student
Canadian Natural
Calgary, AB
- Full-time
Power BI, Visio, Oracle, SQL Developer or TOAD
Added 2 months ago
CN
Commercial Operations/Supply Chain Students - Multiple Positions
Canadian Natural
Calgary, AB
- Full-time
Familiarity with data analytics tools such as Tableau, Power BI, Excel, Python, R, SQL, etc.
Added 2 months ago
CN
Supply Chain Analytics Student
Canadian Natural
Calgary, AB
- Full-time
Added 2 months ago
CN
Field Data Capture Student
Canadian Natural
Calgary, AB
- Full-time
Oracle SQL and Oracle PL/SQL, SSRS, PowerBI would be an asset
Added 2 months ago
CN
Operations Engineering Student (Conventional and Thermal)
Canadian Natural
Calgary, AB
- Full-time
Proficiency with Microsoft Excel; experience with Power BI, Spotfire, SQL, or Python is considered an asset.
Added 2 months ago
CN
Engineering Student - Technology and Innovation
Canadian Natural
Calgary, AB
- Full-time
Support digital and AI initiatives through data wrangling, SQL analysis, machine learning projects, coding assignments, and Power BI dashboard development
Added 2 months ago
GT
Développeur BI senior - Senior BI Developer
Groupe Touchette
Burlington, ON · QC
- Full-time
Rédiger, réviser et optimiser des requêtes complexes SQL et T-SQL, des procédures stockées, des vues et la logique de transformation.
Added 2 months ago
Technical Solutions Engineer
Teads
Toronto, ON
Working knowledge of SQL for analytical queries (joins, aggregations, CTEs).
Added 2 months ago
GS
Senior Database Migration Engineer
Guidewire Software
Toronto, ON
- Full-time
Design and execute end‑to‑end database migration strategies from Oracle and/or SQL Server to PostgreSQL for Guidewire Cloud, including planning, dry runs, cutover, and post‑go‑live…
Added 2 months ago
AG
Marketing Science Lead
Adelphi Group
Toronto, ON
- Full-time
Experience with ETL processes, data storage and databases (SQL, cloud-based systems) to extract, transform, and analyze data for actionable marketing insights.
Added 2 months ago
VC
Business Advisor, Data and Analytics
Vancouver Coastal Health
Vancouver, BC
- $38.9 to $55.92 CAD / hour
- Temporary
Advanced proficiency in analytical tools and software (e.g., SQL, Python, R, Tableau, Power BI).
Added 3 months ago
SS
Python Developer
Soho Square Solutions
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Good knowledge of Database concepts and writing SQL queries and Stored Procedures
Added 3 months ago
B
Staff Software Engineer
Braze
Vancouver, BC
- Full-time
Languages/Frameworks: familiarity with Ruby, Ruby on Rails, React, Go, and SQL/NoSQL databases
Added 3 months ago
U
Full Stack Developer (Winnipeg, MB Hybrid)
UnionWare
Winnipeg, MB
- Full-time
As a Developer at UnionWare, you’ll design, build, and maintain enterprise-level and web-based applications that support mission-critical operations. Working with technologies like VB.NET,…
Added 3 months ago
S
Staff Software Engineer - SaaS / Healthcare / Agentic
Sycle
Vancouver, BC
- Full-time
Optimized Delivery Flow: Driving measurable lifecycle improvements, including faster PR cycle times, quicker debugging, and tighter developer feedback loops.
Added 2 months ago
MarTech Developer
Konrad
Toronto, ON
As a MarTech Developer, you'll be tasked with working on a variety of client-facing marketing technology initiatives. Working within cross-functional project teams, your responsibilities…
Added 2 months ago
T
Director, Credit Risk Solutions Consulting
TransUnion
Burlington, ON · Toronto, ON
- Full-time
Basic SQL and data analysis skills is an asset.
Added 2 months ago
H(
DevOps Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $71,000 to $109,000 CAD / year
- Full-time
Added 2 months ago
Senior IVR Developer
Connex Telecommunications Inc.
Richmond Hill, ON
We are seeking a Senior IVR Developer to join our Contact Centre and Customer Assistance team. This role will develop, enhance and support DTMF and conversational voice applications as part…

Connex Telecommunications Inc.

Senior IVR Developer

Richmond Hill, ON, Canada

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Job details

Posting language: English
Posted: Aug 11, 2026

Original job description

Senior IVR Developer

Position Summary

We are seeking a Senior IVR Developer to join our Contact Centre and Customer Assistance team. This role will develop, enhance and support DTMF and conversational voice applications as part of a large enterprise transformation program.

The Senior IVR Developer will work closely with solution architects, technical leads, application owners, business partners and design teams to build reliable, reusable and scalable customer-service solutions. This position includes both development and production support responsibilities.

Key Responsibilities

Design, develop and support DTMF and conversational IVR applications aligned with business requirements and enterprise architecture standards.
Build and maintain IVR applications using Cisco CVP, Cisco Call Studio and VXML.
Develop custom Java elements and integrate IVR applications with backend systems.
Perform unit, component and systems testing.
Integrate IVR applications with UCCE and ICM routing scripts.
Configure DNIS routing, skill-group queues, CTI variables and Finesse integrations.
Develop integrations using REST APIs, OAuth2, XML web services and Microsoft SQL Server.
Provide effort estimates for projects, enhancements and technical initiatives.
Identify and resolve issues affecting application integrity, performance and availability.
Support applications through testing, deployment and post-production maintenance.
Troubleshoot complex production issues and complete root-cause analysis.
Participate in peer code reviews and ensure code meets quality and development standards.
Create reusable components and ensure technical designs trace back to business requirements.
Collaborate directly with business, design, architecture and technology teams.
Maintain technical documentation, support procedures and implementation records.
Participate in support coverage for highly available applications operating 24 hours a day, 7 days a week.
Stay current with emerging contact-centre, cloud and conversational AI technologies.

Required Qualifications

Undergraduate degree, technical diploma or equivalent professional experience.
Minimum four years of hands-on experience developing DTMF IVR applications using Cisco CVP.
Strong experience with Cisco Call Studio, CVP VXML Server and Call Studio GUI.
Experience developing custom CVP elements using Java.
Experience deploying and supporting applications using Apache Tomcat.
Strong Java development experience.
Experience integrating applications with HTTP REST APIs, OAuth2, XML web services and SQL Server.
Working knowledge of UCCE and ICM routing.
Experience with DNIS, skill-group queues, CTI variables and Finesse Agent Desktop.
Experience supporting complex, business-critical applications in a production environment.
Strong troubleshooting, root-cause analysis and remediation skills.
Experience working within Agile and traditional SDLC environments.
Familiarity with Jira, Confluence and Cyara.
Strong written and verbal communication skills.
Ability to work independently and collaboratively within a technical team.

Preferred Qualifications

Experience developing conversational voice bots using Google Dialogflow, Microsoft technologies or similar platforms.
Experience analysing speech interactions and tuning natural-language understanding models.
Knowledge of AWS, Microsoft Azure or Google Cloud Platform.
Experience working within a large financial institution or another regulated enterprise environment.
Graduate degree or relevant technical certifications.

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More about this job

Responsibilities

Design, develop, and support DTMF and conversational IVR applications while integrating them with backend systems and routing scripts. Collaborate with cross-functional teams to ensure reliable, scalable customer-service solutions and provide ongoing production support.

Requirements

Requires at least four years of hands-on experience with Cisco CVP, Java development, and IVR application architecture. Candidates must possess strong troubleshooting skills and experience working within Agile or traditional SDLC environments.

Skills

Cisco CVP
Cisco Call Studio
Java
VXML
UCCE
ICM
REST APIs
OAuth2
SQL Server
Apache Tomcat
Agile
SDLC
Jira
Confluence
Cyara
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IVR Developer
Cisco CVP
Cisco Call Studio
VXML
Java
UCCE
ICM
REST APIs
OAuth2
XML
SQL Server
Apache Tomcat
Agile
SDLC
Jira
Confluence
Cyara
Conversational AI
Google Dialogflow
Microsoft Azure
AWS
Contact Centre
DTMF
CTI
Finesse
Root-cause analysis
Technical documentation
System testing
Enterprise architecture
Financial institution

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