Solutions Delivery Engineer I

Solutions Delivery Engineer I

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT platform, purpose built for the healthcare industry. Connexall® delivers a customizable suite of integration solutions to meet the unique and specific communications requirements of any organization. Connexall® services over 1,500 healthcare providers around the world, helping customers improve clinical workflow and driving better patient and staff outcomes.

Job Title: Solutions Delivery Engineer I

Type: Full-Time, Permanent

Start Date: Immediately

Location: Toronto, ON (Hybrid)

Salary: $50,000 - $60,000

Job Summary

Reporting to the Manager, Solutions Delivery Engineer and Customer Experience, the Solutions Delivery Engineer I is a primary technical resource for our customers. The successful candidate is a hands-on, proactive, and highly independent individual. They should be able to articulate technology and product positioning to both business and technical users. The Solutions Delivery Engineer I will actively collaborate in the planning, designing, implementation, and troubleshooting efforts of our customers and liaise with our developers, project managers, and other technical resources. They should have a keen interest in innovative and creative uses of technology, a proven aptitude for troubleshooting complex solutions, and a commitment to ensuring customer satisfaction.

Primary Responsibilities

• Implement Connexall from concept to delivery providing overall technical vision, strategy, and leadership for design and oversee the technical implementation as needed.
• Act as technical liaison in calls with the customer by articulating software application designs and assisting in developing design architecture.
• Install, configure, and troubleshoot system design.
• Participate in on-site project go-live.
• Follow up with customers, vendors, and internal teams to ensure successful implementation our software solutions.
• Collaborate with diverse groups, including internal Sales, Solutions Innovation and Design, and Solutions Development, and customers on both technical and non-technical matters.
• Assist users in system installations, setup, and customer configurations.
• Troubleshoot software related issues and assist customers with identifying hardware related issues that may be affecting the Connexall application.
• Interact with our Solutions Development team regarding software related requests and issues.
• Implement and verify clinical workflows provided by the Project Manager.
• Provide pre- and post-sales support via training, demos and online support, training sales and technical peers in customer specific applications and in the use of our products.
• Build test plans and conduct onsite testing and provide reports.
• Validate and test system configuration prior to go-live and complete customer facing documentation.
• Provide customer support by troubleshooting and resolving customer issues.
• Set appointments and coordinate follow up actions to ensure systems are successfully implemented.
• Track and document hours worked.
• Document using Microsoft office tools (e.g., Visio, Excel, Word) the Connexall solution.
• Evening, weekend and holiday work to meet deadlines and to cover project related tasks.
• Other duties as required.

Qualifications

• Bachelor’s Degree or Diploma in Computer Science, Engineering, or related field required (Please note - a transcript will be requested)
• Fundamental understanding of system design, installation, configuration, and troubleshooting.
• Ability to implement applications from concept to deployment under guidance.
• Basic knowledge of TCP/IP communications and protocols.
• Familiarity with working on Windows operating systems, including basic command-line operations for extracting system-related information.
• Understanding and configuring TLS certificates on Web Servers.
• Basic understanding of SQL Server, including database navigation and query execution.
• Hands-on knowledge of system installations, setups, and customer-specific configurations.
• Troubleshooting skills for both software and hardware-related issues.
• Basic knowledge of clinical workflows and the ability to relate them to system configurations.
• Familiarity with basic network troubleshooting tools and techniques.
• Experience working with cross-functional teams, including internal sales, technical, and R&D teams.
• Ability to clearly explain software application designs and solutions to customers.
• Commitment to supporting customers throughout the implementation and post-implementation phases.
• Basic documentation skills using Microsoft Office tools, including creation of training materials and/or user guides.
• Upon transition complete the SDE Level I training modules with a minimum score of 90% on quizzes and successfully complete the SDE Level I build exercises with minimal errors.
• Willingness to work evenings, weekends and holidays as required to meet project deadlines.
• Customer-first attitude with the ability to handle support escalations professionally and effectively.

Benefits

• Competitive annual salary
• A rich benefits package, including medical, dental, life, and long-term disability insurance
• Retirement Savings Plan with employer contributions
• Professional Development & Training Opportunities
• Education Reimbursement Program
• Flexible Work Arrangements (Hybrid/Remote options where applicable)
• Collaborative & Inclusive Work Environment