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Added 8 mins ago
AL
Senior Human Resources Business Partner
Air Liquide
Montreal, QC
- Full-time
Talent Acquisition: Collaborate with the Talent Acquisition COE team and your managers to define strategic profiles (executives and key positions) and ensure successful integration…
Added 20 mins ago
A
Canada Renewable Energy Engineering Leader
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Toronto, ON
- Full-time
Our team is actively delivering renewable energy projects nationwide to support Canada’s transition to a low-carbon energy system. This role will play a central part in advancing Arup’s…
Added 35 mins ago
AI
Salesforce AI & Data Cloud Solutions Engineer
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- Full-time
Assess data quality and technical debt and lead practical improvements to legacy data structures and integrations.
Added 35 mins ago
AC
Senior Manager Enterprise Performance FP&A
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- Internship
End-to-End FP&A Leadership: Own and lead the comprehensive FP&A processes for enterprise functions, including planning, forecasting, and performance management. Ensure all cycles adhere to…
Added 35 mins ago
UO
Manager, Equity, Diversity and Inclusion (EDI) in Research, Research Services
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- Full-time
Reporting to the Senior Director, Research Services, the Manager, EDI in Research leads a team that supports institutional EDIA initiatives, including advising and collaborating on major…
Added 37 mins ago
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- Full-time
Lead IP diligence on acquisitions and asset purchases, including resolving chain-of-title gaps and licensing ambiguities arising from M&A integration.
Added 37 mins ago
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Director, Delivery & Implementation
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- Full-time
Lead, mentor, and develop a high-performing team of Implementation Managers, Program Delivery Leads, Senior Consultants, and Implementation Consultants.
Added 37 mins ago
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Senior Azure Applications Developer : Toronto/Markham ON : Contract
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Toronto, ON
- $50 to $55 CAD / hour
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Added 37 mins ago
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FLIGHT CENTRE TRAVEL GROUP - POWER PLATFORM & AI SOLUTIONS SPECIALIST - TORONTO, ON
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ON · Ontario, Canada
- Full-time
Work with JSON and related data structures to support automation, application, and integration development.
Added 38 mins ago
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Chief of Staff to the CEO
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- Full-time
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…company-wide priorities alongside the CEO, senior leadership team, and the leaders accountable for delivering them. It operates across organizational boundaries, with a close view of the…
Added 49 mins ago
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TECH LEAD - GRC ENGINEERING
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- Full-time
Lead and contribute to the continuous improvement of the InfoSec technical risk management framework, ensuring strong integration with data-driven insights.
Added 50 mins ago
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- Full-time
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Added 50 mins ago
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The University of British Columbia
Kelowna, BC
- $4,981 to $5,713 CAD / month
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Added 50 mins ago
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Postdoctoral Fellow
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- Full-time
Our laboratory, lead by Dr. Stella Daskalopoulou, conducts highly translational cardiovascular research, connecting patient-based clinical studies and deeply phenotyped biobanks with…
Added 50 mins ago
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- Full-time
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Added 50 mins ago
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Montreal, QC
- Full-time
On behalf of our client, Affinity is looking for a Senior Software Developer – Games who will lead the development of high-performance gaming applications with a strong focus on low-level…
Added 50 mins ago
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Electrical Engineer
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- $87,500 to $104,000 CAD / year
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Added 50 mins ago
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Electrical Engineer
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- $87,500 to $104,000 CAD / year
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Added 50 mins ago
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Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
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Added 50 mins ago
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Technical Support Specialist I
Connexall
Toronto, ON
- Full-time
Reporting to the Team Lead of Technical Support and Customer Experience, the Technical Support Specialist I is a primary technical resource for our customers. The successful candidate will…
Added 50 mins ago
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Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
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- Full-time
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Added 1 hour ago
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Associate Director Operations and Systems
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Added 1 hour ago
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Analyste de marché - Market Analystcan you rewrite t
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Added 1 hour ago
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Connexall

Technical Support Specialist I

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 8, 2026

Original job description

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.

Job Title: Technical Support Specialist I

Type: Full Time

Start Date: Immediately

Location: Canada

Shift Assignment: Regular Shift Rotation (Business Hours Shift + Day and Night 12 Hour Shifts) after Onboarding Process

Job Description

Reporting to the Team Lead of Technical Support and Customer Experience, the Technical Support Specialist I is a primary technical resource for our customers. The successful candidate will have a keen interest in innovative and creative uses of technology, a proven aptitude for troubleshooting complex solutions, and a commitment to ensuring customer satisfaction. They should be hands on, proactive, and able to function in a highly independent manner. The Technical Support Specialist will be responsible for opening, reviewing, responding to, and resolving all incoming Customer Service issues and requests.

Primary Responsibilities:

Actively pick up tickets received from customers or open tickets on behalf of customers, identify customer issue, troubleshoot issue, engage internal and external stakeholders (sales, resellers, technical teams, and innovation and development team) where required, resolve or escalate issue, document issue, follow up with customer to ensure no further issues, and close ticket;
Install, configure, and troubleshoot system design;
Engage in customer support, including application troubleshooting and problem resolution;
Cooperate closely with many diverse groups, including internal sales team, technical, innovation and development team, and customers, both technical and non-technical;
Follow up with escalations to other internal groups on customer issues;
Utilize exceptional interpersonal skills and a strong customer service orientation by focusing on rapport-building, listening, and customer interviewing skills to keep customers calm and resolve issues effectively and efficiently;
Provide phone and email support to resellers and customers to resolve software problems;
Maintain detailed documentation on all customer interactions and product issues using designated tracking tools, per company ISO policies and procedures (Visio, Excel, Word, etc);
Conduct Remote System Audits and Health Checks of customer systems;
Assist Solutions Delivery Team with implementing software and workflow configuration changes for customers;
Track and document hours worked;
Ensure remote access to customer site is set up and enabled as per company policy;
Finalize successfully all assigned training courses and related training tasks;
Other duties as required;

Qualifications:

Bachelor’s Degree or Diploma in Computer Science, Engineering, or related field required (Please note, a transcript will be requested);
Experience in delivering Customer Service via call centre telecommunications preferred;
Experience with Help Desk or Customer Service in software support Experience in Healthcare an asset;
Must have advanced knowledge of Windows Platform;
Must have knowledge of Windows Networking;
Must be able to analyze application designs and concepts (e.g. computer infrastructure, networking);
Demonstrated experience installing applications on windows-based environment;
Strong knowledge of troubleshooting and software troubleshooting is required;
Understanding of how computers communicate to each other, and how they connect different protocols used for communicating and sharing data;
Knowledge of healthcare systems is an asset;
Must have intermediate knowledge of TCP/IP and WIFI networking;
Must have basic serial communications knowledge;
Experience in remote VPN support;
Some knowledge of SQL server/database queries;
Some knowledge of telephony communication systems;
Basic knowledge of communication protocols (e.g. TAP, HL7, SIP);
Exceptional communication and interpersonal skills, and a strong customer service orientation with a focus on rapport-building, listening and customer interviewing skills;
Ability to take initiative and be intuitive and anticipatory;
Must be able to learn new systems quickly;
Ability to work independently and within a team environment;
Able to articulate technology and product positioning to both business and technical users;
Work on pre-defined shifts including nights and weekends;
Travel as required (average 30%) – must be able to travel to the Portugal, Canada and the United States;

Benefits:

Career development growth opportunities;
Competitive annual salary;
A rich benefits package, including medical, dental, life, long-term disability insurance;
Performance Bonus Program;
Vacation;
Education Reimbursement Program.
RRSP matching program;

This position does not support a Labour Market Impact Assessment, or any other form of immigration sponsorship.

Apply About employer

More about this job

Responsibilities

Respond to customer support tickets, troubleshoot software and system issues, and resolve or escalate problems while documenting interactions and following up with customers. Install and configure systems, conduct remote audits and health checks, support customer workflow changes, and coordinate with internal teams and resellers.

Requirements

A bachelor's degree or diploma in computer science, engineering, or a related field is required, along with strong Windows, networking, application installation, and software troubleshooting knowledge. The role also requires customer service and communication skills, the ability to work independently and on rotating shifts including nights and weekends, and willingness to travel approximately 30%.

Skills

Technical Support
Customer Service
Troubleshooting
Windows Platform
Windows Networking
TCP/IP Networking
Wi-Fi Networking
VPN Support
SQL Server
Telephony Systems
Communication Protocols
Application Installation
System Configuration
Customer Issue Documentation
Interpersonal Communication
Healthcare Systems

Benefits

Career Development Opportunities
Competitive Annual Salary
Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
Performance Bonus Program
Vacation
Education Reimbursement Program
RRSP Matching Program

Visa sponsorship

Not detected in the job text

Keywords

Connexall
Healthcare
Clinical Communication
Internet Of Things
Windows
Windows Networking
TCP/IP
Wi-Fi
VPN
SQL Server
Database Queries
Telephony
TAP
HL7
SIP
Visio
Excel
Word
Software Troubleshooting
Application Installation
System Configuration
Remote System Audits
Health Checks
Customer Support
Help Desk
ISO Policies And Procedures
Clinical Workflow
Alarm Fatigue
Serial Communications
Networking Protocols

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