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Added 1 min ago
PE
Human Resources Advisor
PTW Energy Services
Calgary, AB
- Full-time
Lead complex employee relations cases, partnering with leadership to resolve conflicts and address issues that impact employee morale and performance. Act as a mediator and advisor on…
Added 1 min ago
UO
Assistant Professor
University of Ottawa
Ottawa, ON
- Full-time
Lead and sustain a competitive, externally funded program in food biochemistry involving graduate student supervision;
Added 1 min ago
AL
Shop Service Advisor (Neepawa)
AgWest Ltd.
Neepawa, MB
- Full-time
We are looking for an experienced and motivated Shop Service Advisor to lead our service operations and support our technicians in delivering exceptional customer service. This role is…
Added 1 min ago
FB
Campus Float Educator - Centennial
Fueling Brains & FB Academies
Calgary, AB
- Full-time
Unlike a traditional classroom position, this role is not assigned to one specific homeroom. You will work closely with Lead Teachers, Group Teachers, and the Campus Director to provide…
Added 1 min ago
H
Senior Program Manager
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…in people’s lives. This isn’t just a job, it's a chance to lead change, drive progress, and leave a lasting…
Added 1 min ago
H
Senior Management Consultant
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…in people’s lives. This isn’t just a job, it's a chance to lead change, drive progress, and leave a lasting…
Added 3 mins ago
HS
Daycare teacher
Home sweet home
Saint-Jérôme, QC
- $22 to $30 CAD / hour
- Full-time
- Part-time
- On-site
Lead activities by telling or reading stories, teaching songs and taking children to local points of interest
Added 3 mins ago
HS
Daycare teacher
Home sweet home
Québec, QC
- $22 to $30 CAD / hour
- Full-time
- Part-time
- On-site
Lead activities by telling or reading stories, teaching songs and taking children to local points of interest
Added 4 mins ago
HS
Daycare teacher
Home sweet home
Montréal, QC
- $22 to $30 CAD / hour
- Full-time
- Part-time
- On-site
Lead activities by telling or reading stories, teaching songs and taking children to local points of interest
Added 16 mins ago
PB
Key Leader
Poppy Barley Inc.
Vancouver, BC
- Part-time
Lead the sales floor to motivate the team to achieve store sales and customer experience goals.
Added 16 mins ago
GA
Back-of-House Supervisor, Armani Caffè (FT)
Giorgio Armani
Vancouver, BC
- Part-time
To succeed in this role, you are willing to lead by example and with integrity, collaborate, remain composed under pressure, and be results-oriented. You will support daily back-of-house…
Added 16 mins ago
BH
Coordinated Access & Assessment Manager
BC Housing
Vancouver, BC
- Full-time
Ability to lead, coach and motivate staff in a team setting.
Added 16 mins ago
CC
Maintenance Specialist
Chrysos Corporation
Val-d'Or, QC
- Full-time
Assisting with Root Cause Analysis of faults (to improve reliability) and safety (to prevent incidents that could lead to injury or damage).
Added 16 mins ago
BC
Anesthesia Assistant
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Brantford, ON
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At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 16 mins ago
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- Full-time
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Added 16 mins ago
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Registered Nurse - Mental Health Inpatient - Job Share
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Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 16 mins ago
GC
Supervisor, Mine OperationsNew
Glencore Canada
Sparwood, BC
- $123,000 to $152,000 CAD / year
- Full-time
Lead and empower employees in achieving operating targets and improve employee work performance and efficiency through mentorship, feedback and achieving safe operating targets
Added 16 mins ago
AL
Service Advisor (Yorkton)
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Yorkton, SK
- Full-time
Opportunity to lead and grow a skilled service team
Added 16 mins ago
BC
Quality and Patient Safety Consultant
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Brantford, ON
- Full-time
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Added 16 mins ago
WH
Sport & Fitness Specialist
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Anzac, AB
- Full-time
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Added 16 mins ago
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Site Manager - Geco/Wilroy Mine SitesNew
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…and local stakeholders on operations and monitoring results, lead and review work from site coordinators, contractors and consultants, and own the annual project schedule and operational…
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Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 16 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 16 mins ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 16 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
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Connexall

Technical Support Specialist I

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 8, 2026

Original job description

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.

Job Title: Technical Support Specialist I

Type: Full Time

Start Date: Immediately

Location: Canada

Shift Assignment: Regular Shift Rotation (Business Hours Shift + Day and Night 12 Hour Shifts) after Onboarding Process

Job Description

Reporting to the Team Lead of Technical Support and Customer Experience, the Technical Support Specialist I is a primary technical resource for our customers. The successful candidate will have a keen interest in innovative and creative uses of technology, a proven aptitude for troubleshooting complex solutions, and a commitment to ensuring customer satisfaction. They should be hands on, proactive, and able to function in a highly independent manner. The Technical Support Specialist will be responsible for opening, reviewing, responding to, and resolving all incoming Customer Service issues and requests.

Primary Responsibilities:

Actively pick up tickets received from customers or open tickets on behalf of customers, identify customer issue, troubleshoot issue, engage internal and external stakeholders (sales, resellers, technical teams, and innovation and development team) where required, resolve or escalate issue, document issue, follow up with customer to ensure no further issues, and close ticket;
Install, configure, and troubleshoot system design;
Engage in customer support, including application troubleshooting and problem resolution;
Cooperate closely with many diverse groups, including internal sales team, technical, innovation and development team, and customers, both technical and non-technical;
Follow up with escalations to other internal groups on customer issues;
Utilize exceptional interpersonal skills and a strong customer service orientation by focusing on rapport-building, listening, and customer interviewing skills to keep customers calm and resolve issues effectively and efficiently;
Provide phone and email support to resellers and customers to resolve software problems;
Maintain detailed documentation on all customer interactions and product issues using designated tracking tools, per company ISO policies and procedures (Visio, Excel, Word, etc);
Conduct Remote System Audits and Health Checks of customer systems;
Assist Solutions Delivery Team with implementing software and workflow configuration changes for customers;
Track and document hours worked;
Ensure remote access to customer site is set up and enabled as per company policy;
Finalize successfully all assigned training courses and related training tasks;
Other duties as required;

Qualifications:

Bachelor’s Degree or Diploma in Computer Science, Engineering, or related field required (Please note, a transcript will be requested);
Experience in delivering Customer Service via call centre telecommunications preferred;
Experience with Help Desk or Customer Service in software support Experience in Healthcare an asset;
Must have advanced knowledge of Windows Platform;
Must have knowledge of Windows Networking;
Must be able to analyze application designs and concepts (e.g. computer infrastructure, networking);
Demonstrated experience installing applications on windows-based environment;
Strong knowledge of troubleshooting and software troubleshooting is required;
Understanding of how computers communicate to each other, and how they connect different protocols used for communicating and sharing data;
Knowledge of healthcare systems is an asset;
Must have intermediate knowledge of TCP/IP and WIFI networking;
Must have basic serial communications knowledge;
Experience in remote VPN support;
Some knowledge of SQL server/database queries;
Some knowledge of telephony communication systems;
Basic knowledge of communication protocols (e.g. TAP, HL7, SIP);
Exceptional communication and interpersonal skills, and a strong customer service orientation with a focus on rapport-building, listening and customer interviewing skills;
Ability to take initiative and be intuitive and anticipatory;
Must be able to learn new systems quickly;
Ability to work independently and within a team environment;
Able to articulate technology and product positioning to both business and technical users;
Work on pre-defined shifts including nights and weekends;
Travel as required (average 30%) – must be able to travel to the Portugal, Canada and the United States;

Benefits:

Career development growth opportunities;
Competitive annual salary;
A rich benefits package, including medical, dental, life, long-term disability insurance;
Performance Bonus Program;
Vacation;
Education Reimbursement Program.
RRSP matching program;

This position does not support a Labour Market Impact Assessment, or any other form of immigration sponsorship.

Apply About employer

More about this job

Responsibilities

Respond to customer support tickets, troubleshoot software and system issues, and resolve or escalate problems while documenting interactions and following up with customers. Install and configure systems, conduct remote audits and health checks, support customer workflow changes, and coordinate with internal teams and resellers.

Requirements

A bachelor's degree or diploma in computer science, engineering, or a related field is required, along with strong Windows, networking, application installation, and software troubleshooting knowledge. The role also requires customer service and communication skills, the ability to work independently and on rotating shifts including nights and weekends, and willingness to travel approximately 30%.

Skills

Technical Support
Customer Service
Troubleshooting
Windows Platform
Windows Networking
TCP/IP Networking
Wi-Fi Networking
VPN Support
SQL Server
Telephony Systems
Communication Protocols
Application Installation
System Configuration
Customer Issue Documentation
Interpersonal Communication
Healthcare Systems

Benefits

Career Development Opportunities
Competitive Annual Salary
Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
Performance Bonus Program
Vacation
Education Reimbursement Program
RRSP Matching Program

Visa sponsorship

Not detected in the job text

Keywords

Connexall
Healthcare
Clinical Communication
Internet Of Things
Windows
Windows Networking
TCP/IP
Wi-Fi
VPN
SQL Server
Database Queries
Telephony
TAP
HL7
SIP
Visio
Excel
Word
Software Troubleshooting
Application Installation
System Configuration
Remote System Audits
Health Checks
Customer Support
Help Desk
ISO Policies And Procedures
Clinical Workflow
Alarm Fatigue
Serial Communications
Networking Protocols

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