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Added 11 mins ago
C
C-FIN-275 Software Engineering Intern, AI, Automation and Business Intelligence
CAE
Montreal, QC
- Full-time
Basic programming knowledge and a strong interest in software development, automation, AI, analytics or enterprise applications.
Added 11 mins ago
B
BILINGUAL SENIOR BUSINESS ADVISOR, FINANCIAL MANAGEMENT, BUSINESS TRANSITION AND STRATEGY - Montreal
BDC
Montreal, QC
- Full-time
…strengthen financial performance, improve decision-making, and build enterprise…
Added 11 mins ago
AC
Manager, AI Integration and Academic Innovation (1 Year Contract)
Algonquin College
Ottawa, ON
- Full-time
This job posting is now accepting applications from all qualified individuals.
Added 11 mins ago
Director, Systems & Data Transformation
Munich Re
Toronto, ON
The Director, Systems & Data Transformation is accountable for shaping and executing HSB Canada’s enterprise systems, data, and digital transformation agenda. Acting as a strategic partner…
Added 11 mins ago
Delivery Lead
Scotiabank
Toronto, ON
Experience coordinating release management and readiness activities for enterprise applications.
Added 25 mins ago
RC
Lead Application Modernization Architect – Open Liberty
Realtek Consulting LLC
Toronto, ON
- Full-time
Design and architect enterprise applications using Open Liberty and WebSphere Liberty.
Added 25 mins ago
R&
IT - AML Developer IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled IT - AML Developer IV to join our client in support of an existing vacancy.
Added 25 mins ago
S
Senior PM
SynergyLoft
AB · Edmonton, AB
- $95 to $102 CAD / hour
- Contract
Coordinate integration activities between ERP platforms, Supply Chain systems, enterprise applications, data platforms, and other technology environments.
Added 25 mins ago
P
Java Fullstack Developer
Prolifics
Montreal, QC
- $70 to $80 CAD / hour
- Contract
We are looking for an experienced Java Full Stack Developer to join our team in Montreal. The ideal candidate will have strong hands-on experience developing enterprise applications using…
Added 26 mins ago
HI
Executive Underwriter (CL)
HUB International
Vancouver, BC
- Full-time
We are HUB International's MGA and Delegated Underwriting Authority Enterprise (DUAE) division - insurance entrepreneurs united by a bold vision: to aggregate strengths and deliver…
Added 26 mins ago
R
Technologies numériques - Opérations manufacturières : Analyste des systèmes MES / Digital Technologies - Manufacturing Operations: MES Systems Analyst
RTX
Longueuil, QC
- Full-time
L’équipe des applications de fabrication numérique de Pratt & Whitney est à la recherche d’une personne très motivée, autonome et proactive, qui souhaite contribuer à la mise en œuvre de…
Added 41 mins ago
Field Sales Representative II, Enterprise Growth, Google Cloud
Google
Montreal, QC
…scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses,…
Added 41 mins ago
SS
Product Security Specialist II
Safe Software
Remote, Canada
- $102,000 to $115,000 CAD / year
- Full-time
- Remote
…SDLC integration, to supply chain security, incident response, developer enablement, AI governance, metrics, and compliance. We define the standards and strategic direction; Engineering…
Added 55 mins ago
MI
MS Dynamics Developer.
Maarut Inc
Toronto, ON
- Contract
Minimum 7 years of software development and enterprise application delivery experience.
Added 55 mins ago
RE
Applied AI Engineer
Randstad Enterprise
Montreal, QC
- Contract
…building prototypes, implementing AI capabilities, integrating enterprise systems, and creating reusable components that accelerate delivery. The successful candidate will work with…
Added 55 mins ago
ZS
Data & Analytics Solutions Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
…pipelines, models or LLMs, vector stores, serving layers, consuming applications, and enterprise integration…
Added 55 mins ago
KG
Digital Developer (AEM Experience) / AEM Front-End Developer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
We are currently looking for a Digital Developer to work within our Digital Development team. The successful candidate will be a key member who will work with UX, UI, Business stakeholders…
Added 55 mins ago
B
BILINGUAL SENIOR BUSINESS ADVISOR, FINANCIAL MANAGEMENT, BUSINESS TRANSITION AND STRATEGY - Montreal
BDC
Montreal, QC
- Full-time
…strengthen financial performance, improve decision-making, and build enterprise…
Added 55 mins ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Added 55 mins ago
TI
Terraform Developer
Themesoft Inc.
Halifax, NS
- Contract
…platforms to ensure efficient deployment and management of applications across cloud…
Added 55 mins ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Added 55 mins ago
TC
Data & Analytics Solutions Architect - Open Source
Tata Consultancy Services
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
Senior years of experience in Enterprise Data Architecture, Open-Source Data Platforms, Distributed Data Processing, and Data Engineering.
Added 55 mins ago
TC
Forward deployed Engineer
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
Design, develop, and deploy enterprise-grade AI and data applications using Python, PySpark, Claude, SQL, APIs, and modern cloud-based data platforms.
Added 55 mins ago
TC
Forward deployed Engineer
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Design, develop, and deploy enterprise-grade AI and data applications using Python, PySpark, Claude, SQL, APIs, and modern cloud-based data platforms.
Added 55 mins ago
LA
Software Developer (Automation & Integration)
Litens Automotive Group
Concord, ON
- Full-time
The Software Developer will work with software, firmware, validation, hardware, project, and business teams to design, develop, maintain, and improve AI-enabled automation solutions. The…

Connexall

Technical Support Specialist I

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 8, 2026

Original job description

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.

Job Title: Technical Support Specialist I

Type: Full Time

Start Date: Immediately

Location: Canada

Shift Assignment: Regular Shift Rotation (Business Hours Shift + Day and Night 12 Hour Shifts) after Onboarding Process

Job Description

Reporting to the Team Lead of Technical Support and Customer Experience, the Technical Support Specialist I is a primary technical resource for our customers. The successful candidate will have a keen interest in innovative and creative uses of technology, a proven aptitude for troubleshooting complex solutions, and a commitment to ensuring customer satisfaction. They should be hands on, proactive, and able to function in a highly independent manner. The Technical Support Specialist will be responsible for opening, reviewing, responding to, and resolving all incoming Customer Service issues and requests.

Primary Responsibilities:

Actively pick up tickets received from customers or open tickets on behalf of customers, identify customer issue, troubleshoot issue, engage internal and external stakeholders (sales, resellers, technical teams, and innovation and development team) where required, resolve or escalate issue, document issue, follow up with customer to ensure no further issues, and close ticket;
Install, configure, and troubleshoot system design;
Engage in customer support, including application troubleshooting and problem resolution;
Cooperate closely with many diverse groups, including internal sales team, technical, innovation and development team, and customers, both technical and non-technical;
Follow up with escalations to other internal groups on customer issues;
Utilize exceptional interpersonal skills and a strong customer service orientation by focusing on rapport-building, listening, and customer interviewing skills to keep customers calm and resolve issues effectively and efficiently;
Provide phone and email support to resellers and customers to resolve software problems;
Maintain detailed documentation on all customer interactions and product issues using designated tracking tools, per company ISO policies and procedures (Visio, Excel, Word, etc);
Conduct Remote System Audits and Health Checks of customer systems;
Assist Solutions Delivery Team with implementing software and workflow configuration changes for customers;
Track and document hours worked;
Ensure remote access to customer site is set up and enabled as per company policy;
Finalize successfully all assigned training courses and related training tasks;
Other duties as required;

Qualifications:

Bachelor’s Degree or Diploma in Computer Science, Engineering, or related field required (Please note, a transcript will be requested);
Experience in delivering Customer Service via call centre telecommunications preferred;
Experience with Help Desk or Customer Service in software support Experience in Healthcare an asset;
Must have advanced knowledge of Windows Platform;
Must have knowledge of Windows Networking;
Must be able to analyze application designs and concepts (e.g. computer infrastructure, networking);
Demonstrated experience installing applications on windows-based environment;
Strong knowledge of troubleshooting and software troubleshooting is required;
Understanding of how computers communicate to each other, and how they connect different protocols used for communicating and sharing data;
Knowledge of healthcare systems is an asset;
Must have intermediate knowledge of TCP/IP and WIFI networking;
Must have basic serial communications knowledge;
Experience in remote VPN support;
Some knowledge of SQL server/database queries;
Some knowledge of telephony communication systems;
Basic knowledge of communication protocols (e.g. TAP, HL7, SIP);
Exceptional communication and interpersonal skills, and a strong customer service orientation with a focus on rapport-building, listening and customer interviewing skills;
Ability to take initiative and be intuitive and anticipatory;
Must be able to learn new systems quickly;
Ability to work independently and within a team environment;
Able to articulate technology and product positioning to both business and technical users;
Work on pre-defined shifts including nights and weekends;
Travel as required (average 30%) – must be able to travel to the Portugal, Canada and the United States;

Benefits:

Career development growth opportunities;
Competitive annual salary;
A rich benefits package, including medical, dental, life, long-term disability insurance;
Performance Bonus Program;
Vacation;
Education Reimbursement Program.
RRSP matching program;

This position does not support a Labour Market Impact Assessment, or any other form of immigration sponsorship.

Apply About employer

More about this job

Responsibilities

Respond to customer support tickets, troubleshoot software and system issues, and resolve or escalate problems while documenting interactions and following up with customers. Install and configure systems, conduct remote audits and health checks, support customer workflow changes, and coordinate with internal teams and resellers.

Requirements

A bachelor's degree or diploma in computer science, engineering, or a related field is required, along with strong Windows, networking, application installation, and software troubleshooting knowledge. The role also requires customer service and communication skills, the ability to work independently and on rotating shifts including nights and weekends, and willingness to travel approximately 30%.

Skills

Technical Support
Customer Service
Troubleshooting
Windows Platform
Windows Networking
TCP/IP Networking
Wi-Fi Networking
VPN Support
SQL Server
Telephony Systems
Communication Protocols
Application Installation
System Configuration
Customer Issue Documentation
Interpersonal Communication
Healthcare Systems

Benefits

Career Development Opportunities
Competitive Annual Salary
Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
Performance Bonus Program
Vacation
Education Reimbursement Program
RRSP Matching Program

Visa sponsorship

Not detected in the job text

Keywords

Connexall
Healthcare
Clinical Communication
Internet Of Things
Windows
Windows Networking
TCP/IP
Wi-Fi
VPN
SQL Server
Database Queries
Telephony
TAP
HL7
SIP
Visio
Excel
Word
Software Troubleshooting
Application Installation
System Configuration
Remote System Audits
Health Checks
Customer Support
Help Desk
ISO Policies And Procedures
Clinical Workflow
Alarm Fatigue
Serial Communications
Networking Protocols

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