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Added 9 mins ago
MI
Solution Architect
MFS Investment Management
Toronto, ON
- Full-time
Design and architect end-to-end solutions using Microsoft 365, Azure, Power Platform, and integration services, ensuring alignment with enterprise standards and governance.
Added 9 mins ago
M
Data Specialist
McKesson
Mississauga, ON
- Full-time
…Specialist to support the design, development, and optimization of enterprise-scale healthcare data platforms. This role will play a critical part in building scalable data pipelines,…
Added 9 mins ago
Senior Manager, Supply Chain Analytics
Brewers Retail Inc
Bolton, ON
…Chain Analytics is responsible for developing and leading an enterprise-level analytics capability that enables data-driven decision-making across the end-to-end supply chain. This role…
Added 9 mins ago
Software Engineer (Python/SQL)
Scotiabank
Toronto, ON
We are seeking a highly skilled Software Engineer to design, develop, and support enterprise applications and data platforms. The role requires strong hands-on expertise in software…
Added 22 mins ago
XS
Test Automation Architect
Xaxis Solutions
Toronto, ON
- Contract
We are seeking a Test Automation Architect to define, design, and govern enterprise-scale automation solutions. The role requires strong hands-on expertise in TypeScript, Playwright, and…
Added 22 mins ago
D
Java Software Engineer
Dexian
Mississauga, ON
- Contract
We are looking for an Architect-Level Java Full Stack Developer to join the Finance & Securitization (FNS) Team. The team is part of a Front Office business environment, working closely…
Added 22 mins ago
SD
Spécialiste du soutien aux patients /Patient Support Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…caregivers, healthcare providers (HCPs), clinics, pharmacies, and enterprise partners across a portfolio of up to 70 Patient Support…
Added 22 mins ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $150,000 CAD / year
- Full-time
Manage, maintain, and optimize VMware vSphere/ESXi environments and other virtualization platforms, including compute, networking, storage, host lifecycle, and vCenter integration.
Added 22 mins ago
HP
Sr Manager, Business Analytics
Hill's Pet Nutrition
Toronto, ON
- $143,100 to $166,950 CAD / year
- Full-time
…IT/Data Engineering to align on data architecture, pipeline integration, and quality…
Added 22 mins ago
VT
Infor M3 Developer
Veridian Tech Solutions, Inc.
Brampton, ON
- Contract
…for designing, developing, troubleshooting, and supporting enterprise integrations while ensuring seamless data exchange across business…
Added 52 mins ago
PH
Program Manager, Indigenous Health
Provincial Health Services Authority
Vancouver, BC
- Full-time
…to enable best practice, performance improvement, and system integration to ensure alignment with Indigenous Health programs and PHSA vision, mandate, and strategic…
Added 52 mins ago
CO
Analyst, WFM Business Systems (Workforce Management Business Systems Analyst)
City of Brampton
Brampton, ON
- Full-time
Reporting to the Manager, Enterprise Corporate Systems, this position will participate in a major City-wide project to implement an application that will deliver automation and transform…
Added 52 mins ago
RC
MLOps Engineer
Realtek Consulting LLC
Toronto, ON
- Contract
…strategies, model deployment automation, monitoring, and CI/CD integration for enterprise-scale machine learning…
Added 52 mins ago
TT
Frontend Developer
Tundra Technical Solutions
Toronto, ON · Greater Toronto Area, Canada
- $50 to $60 CAD / hour
- Contract
Working under the supervision of the Manager, Application Portfolios, the UI/UX Developer will be responsible for implementing the approved website redesign and building new customer-facing…
Added 52 mins ago
QT
Senior Technical Product Manager
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
…AI-enabled, with potential opportunities to support future integration as the organization…
Added 52 mins ago
IG
Manager Enterprise Application
Insight Global
Toronto, ON · North York, ON
- $150,000 to $190,000 CAD / year
- Full-time
-Strong understanding of enterprise architecture, systems integration, DevOps, automation, cybersecurity, and application lifecycle management
Added 52 mins ago
TC
Salesforce Revenue Cloud Architect
Tata Consultancy Services
ON · Ontario, Canada
- $100,000 to $120,000 CAD / year
- Full-time
Experience with MuleSoft or enterprise integration platforms.
Added 52 mins ago
CS
Java Full stack Developer with Snowflake
Cyber Space Technologies LLC
Montreal, QC
- Contract
Job Title: Full Stack Java Developer – Snowflake
Added 1 hour ago
SD
Spécialiste du soutien aux patients /Patient Support Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
…caregivers, healthcare providers (HCPs), clinics, pharmacies, and enterprise partners across a portfolio of up to 70 Patient Support…
Added 1 hour ago
LM
Technical Analyst – Enterprise Applications
La Maison Simons
Quebec, QC · Campus Simons
- Full-time
Five (5) to eight (8) years of experience in technical analysis, application support, systems integration, or enterprise systems operations.
Added 1 hour ago
T
Senior Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
…Java/Javascript/Typescript development, Databases and Application Integration with knowledge of JMS, REST, XML, SQL are best suited for this role. Working knowledge of project deliveries…
Added 1 hour ago
AI
Software Architect
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The single system of record for every non-human identity in your enterprise.
Added 1 hour ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…process reengineering, Agile methodologies, business modelling, enterprise business architecture, stakeholder engagement, business case development, requirements analysis, user stories,…
Added 1 hour ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…process reengineering, Agile methodologies, business modelling, enterprise business architecture, stakeholder engagement, business case development, requirements analysis, user stories,…
Added 1 hour ago
VL
Business Analyst
VStream Labs Inc.
Toronto, ON
- $70 to $75 CAD / hour
- Contract
SDLC, enterprise integration, database concepts, user-centred design, QA, and UAT.

Connexall

Technical Support Specialist I

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 8, 2026

Original job description

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.

Job Title: Technical Support Specialist I

Type: Full Time

Start Date: Immediately

Location: Canada

Shift Assignment: Regular Shift Rotation (Business Hours Shift + Day and Night 12 Hour Shifts) after Onboarding Process

Job Description

Reporting to the Team Lead of Technical Support and Customer Experience, the Technical Support Specialist I is a primary technical resource for our customers. The successful candidate will have a keen interest in innovative and creative uses of technology, a proven aptitude for troubleshooting complex solutions, and a commitment to ensuring customer satisfaction. They should be hands on, proactive, and able to function in a highly independent manner. The Technical Support Specialist will be responsible for opening, reviewing, responding to, and resolving all incoming Customer Service issues and requests.

Primary Responsibilities:

Actively pick up tickets received from customers or open tickets on behalf of customers, identify customer issue, troubleshoot issue, engage internal and external stakeholders (sales, resellers, technical teams, and innovation and development team) where required, resolve or escalate issue, document issue, follow up with customer to ensure no further issues, and close ticket;
Install, configure, and troubleshoot system design;
Engage in customer support, including application troubleshooting and problem resolution;
Cooperate closely with many diverse groups, including internal sales team, technical, innovation and development team, and customers, both technical and non-technical;
Follow up with escalations to other internal groups on customer issues;
Utilize exceptional interpersonal skills and a strong customer service orientation by focusing on rapport-building, listening, and customer interviewing skills to keep customers calm and resolve issues effectively and efficiently;
Provide phone and email support to resellers and customers to resolve software problems;
Maintain detailed documentation on all customer interactions and product issues using designated tracking tools, per company ISO policies and procedures (Visio, Excel, Word, etc);
Conduct Remote System Audits and Health Checks of customer systems;
Assist Solutions Delivery Team with implementing software and workflow configuration changes for customers;
Track and document hours worked;
Ensure remote access to customer site is set up and enabled as per company policy;
Finalize successfully all assigned training courses and related training tasks;
Other duties as required;

Qualifications:

Bachelor’s Degree or Diploma in Computer Science, Engineering, or related field required (Please note, a transcript will be requested);
Experience in delivering Customer Service via call centre telecommunications preferred;
Experience with Help Desk or Customer Service in software support Experience in Healthcare an asset;
Must have advanced knowledge of Windows Platform;
Must have knowledge of Windows Networking;
Must be able to analyze application designs and concepts (e.g. computer infrastructure, networking);
Demonstrated experience installing applications on windows-based environment;
Strong knowledge of troubleshooting and software troubleshooting is required;
Understanding of how computers communicate to each other, and how they connect different protocols used for communicating and sharing data;
Knowledge of healthcare systems is an asset;
Must have intermediate knowledge of TCP/IP and WIFI networking;
Must have basic serial communications knowledge;
Experience in remote VPN support;
Some knowledge of SQL server/database queries;
Some knowledge of telephony communication systems;
Basic knowledge of communication protocols (e.g. TAP, HL7, SIP);
Exceptional communication and interpersonal skills, and a strong customer service orientation with a focus on rapport-building, listening and customer interviewing skills;
Ability to take initiative and be intuitive and anticipatory;
Must be able to learn new systems quickly;
Ability to work independently and within a team environment;
Able to articulate technology and product positioning to both business and technical users;
Work on pre-defined shifts including nights and weekends;
Travel as required (average 30%) – must be able to travel to the Portugal, Canada and the United States;

Benefits:

Career development growth opportunities;
Competitive annual salary;
A rich benefits package, including medical, dental, life, long-term disability insurance;
Performance Bonus Program;
Vacation;
Education Reimbursement Program.
RRSP matching program;

This position does not support a Labour Market Impact Assessment, or any other form of immigration sponsorship.

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More about this job

Responsibilities

Respond to customer support tickets, troubleshoot software and system issues, and resolve or escalate problems while documenting interactions and following up with customers. Install and configure systems, conduct remote audits and health checks, support customer workflow changes, and coordinate with internal teams and resellers.

Requirements

A bachelor's degree or diploma in computer science, engineering, or a related field is required, along with strong Windows, networking, application installation, and software troubleshooting knowledge. The role also requires customer service and communication skills, the ability to work independently and on rotating shifts including nights and weekends, and willingness to travel approximately 30%.

Skills

Technical Support
Customer Service
Troubleshooting
Windows Platform
Windows Networking
TCP/IP Networking
Wi-Fi Networking
VPN Support
SQL Server
Telephony Systems
Communication Protocols
Application Installation
System Configuration
Customer Issue Documentation
Interpersonal Communication
Healthcare Systems

Benefits

Career Development Opportunities
Competitive Annual Salary
Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
Performance Bonus Program
Vacation
Education Reimbursement Program
RRSP Matching Program

Visa sponsorship

Not detected in the job text

Keywords

Connexall
Healthcare
Clinical Communication
Internet Of Things
Windows
Windows Networking
TCP/IP
Wi-Fi
VPN
SQL Server
Database Queries
Telephony
TAP
HL7
SIP
Visio
Excel
Word
Software Troubleshooting
Application Installation
System Configuration
Remote System Audits
Health Checks
Customer Support
Help Desk
ISO Policies And Procedures
Clinical Workflow
Alarm Fatigue
Serial Communications
Networking Protocols

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