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Added 7 mins ago
Senior Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
…developed that will enable CMHC to achieve its mission. As an ERP Developer, you will be responsible for the design, development, customization and implementation of solutions. You will act…
Added 7 mins ago
N
Lead Character Artist | Chef.fe d’équipe Artiste Personnage
NBCUniversal
Montreal, QC
- Full-time
…Characters and cross-disciplinary teams to ensure seamless integration across animation, rigging, and gameplay systems. This role also includes leading and mentoring artists, contributing…
Added 7 mins ago
II
Quality Assurance Analyst(Application Maintenance) - Hybrid
ISAAC Instruments
Saint-Bruno-de-Montarville, QC
- Full-time
…driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work…
Added 7 mins ago
CF
Personal Training Manager
Crunch Fitness Canada
Hamilton, ON
- $50,000 CAD / year
- Full-time
…prioritizes speed, urgency, and exceptional results through member integration, programming, and development. Create a welcoming and inclusive club environment that fosters goal achievement…
Added 20 mins ago
GT
Software Developer - Client Server
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $70 to $85 CAD / hour
- Contract
Document and verify system components, applications, system infrastructure, security, integration, operability, and engineering related architecture designs associated with a program or…
Added 20 mins ago
UT
.NET Developer # 26-25476
US Tech Solutions
St. John's, NL
- $65 to $70 USD / hour
- Contract
We are seeking a Systems Analyst II (.NET Developer) to support a large-scale enterprise application modernization initiative. The resource will contribute across the application,…
Added 20 mins ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Support data extraction, cleaning, integration, versioning, and maintenance of research databases.
Added 20 mins ago
A&
Manager, Global Transaction Tax
Alvarez & Marsal
Calgary, AB
- Full-time
Identifying matters to be addressed post-closing, including integration related risks and opportunities
Added 20 mins ago
SR
Senior Tax Manager
Swim Recruiting
Vancouver, BC
- $130,000 to $170,000 CAD / year
- Full-time
Support acquisitions, tax due diligence and post-acquisition integration.
Added 20 mins ago
CM
Senior Specialist, Software Engineering (D365 ERP)
Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)
Ottawa, ON
- Full-time
…developed that will enable CMHC to achieve its mission. As an ERP Developer, you will be responsible for the design, development, customization and implementation of solutions. You will act…
Added 20 mins ago
A&
Manager, Global Transaction Tax
Alvarez & Marsal
Toronto, ON
- Full-time
Identifying matters to be addressed post-closing, including integration related risks and opportunities
Added 20 mins ago
DU
Manager, Strategic Operations Grants and Contracts
Dalhousie University
Halifax, NS
- Full-time
…outside Research and Innovation to support knowledge sharing, integration of processes, and coordination of educational materials and systems for the research…
Added 20 mins ago
AG
ICP Analyst (Evening shift, 15-23.00)
AnalytiChem Group
Baie-D'Urfé, QC
- Full-time
…America, and Australia. Formed through the acquisition and integration of companies with expertise in specialized laboratory applications, AnalytiChem brings together decades of…
Added 20 mins ago
T
System Engineering Sub-Discipline Manager, Halifax NS
Thales
Dartmouth, NS
- Full-time
…from requirements analysis and design, through development, integration, test and acceptance to integrate electronic systems on commercial and military platforms. The Systems Engineering…
Added 20 mins ago
II
Quality Assurance Analyst(Application Maintenance) - Hybrid
ISAAC Instruments
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
…driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work…
Added 20 mins ago
EI
Senior Estimator
EBC Inc.
Mississauga, ON
- Full-time
Conduct site visits, review and approve the preparation of drawings, specifications and other design documents and ensure integration between all disciplines.
Added 22 mins ago
Director, Customer Engagement Platforms
Questrade Financial Group
Toronto, ON
Defining and driving the target state architecture, integration patterns and data flows across the primary platforms and the second tier platforms (learning, quality assurance, knowledge…
Added 22 mins ago
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Product Coordinator
Flair Airlines Ltd.
Toronto, ON
- Full-time
Soutenir l’intégration de nouveaux hôtels, de nouvelles destinations et d’autres produits de vacances.
Added 35 mins ago
DC
Control System Specialist
Delta Controls
Surrey, BC
- Full-time
System integration assistance (BACnet, Modbus, other building control protocols, 3rd party device integrations, IoT integrations, room booking software, ODBC interfaces)
Added 37 mins ago
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Manager, HRIS & Technology Analyst
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
…technology ecosystem and subject matter expert for systems integration. This role is responsible for the planning, implementation, and management of HR platforms, ensuring data integrity,…
Added 37 mins ago
FG
Senior Mobile Developer
Flynn Group of Companies
Mississauga, ON
- Full-time
Flynn Group of Companies, North America’s leading building envelope contractor, is looking for a Senior Mobile Developer to work from our Mississauga location reporting to Manager, Custom…
Added 37 mins ago
FG
QA Automation Tester
Flynn Group of Companies
Mississauga, ON
- Full-time
Knowledge of performance, regression, and integration testing practices
Added 37 mins ago
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Principal Software Engineer- RMJ (AI Accelerated)
Redwood Software
ON
- $150,000 to $170,000 CAD / year
…efficacy of generative AI tools for writing comprehensive unit/integration tests, drafting technical documentation (Javadoc, API specs), and generating code refactoring…
Added 37 mins ago
Store Manager Laval
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Added 37 mins ago
Staff Technical Program Manager
Kaseya Careers
Vancouver, BC
Experience coordinating LLM integration, RAG pipelines, or AI feature delivery in a product context.

Connexall

Technical Support Specialist I

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 8, 2026

Original job description

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.

Job Title: Technical Support Specialist I

Type: Full Time

Start Date: Immediately

Location: Canada

Shift Assignment: Regular Shift Rotation (Business Hours Shift + Day and Night 12 Hour Shifts) after Onboarding Process

Job Description

Reporting to the Team Lead of Technical Support and Customer Experience, the Technical Support Specialist I is a primary technical resource for our customers. The successful candidate will have a keen interest in innovative and creative uses of technology, a proven aptitude for troubleshooting complex solutions, and a commitment to ensuring customer satisfaction. They should be hands on, proactive, and able to function in a highly independent manner. The Technical Support Specialist will be responsible for opening, reviewing, responding to, and resolving all incoming Customer Service issues and requests.

Primary Responsibilities:

Actively pick up tickets received from customers or open tickets on behalf of customers, identify customer issue, troubleshoot issue, engage internal and external stakeholders (sales, resellers, technical teams, and innovation and development team) where required, resolve or escalate issue, document issue, follow up with customer to ensure no further issues, and close ticket;
Install, configure, and troubleshoot system design;
Engage in customer support, including application troubleshooting and problem resolution;
Cooperate closely with many diverse groups, including internal sales team, technical, innovation and development team, and customers, both technical and non-technical;
Follow up with escalations to other internal groups on customer issues;
Utilize exceptional interpersonal skills and a strong customer service orientation by focusing on rapport-building, listening, and customer interviewing skills to keep customers calm and resolve issues effectively and efficiently;
Provide phone and email support to resellers and customers to resolve software problems;
Maintain detailed documentation on all customer interactions and product issues using designated tracking tools, per company ISO policies and procedures (Visio, Excel, Word, etc);
Conduct Remote System Audits and Health Checks of customer systems;
Assist Solutions Delivery Team with implementing software and workflow configuration changes for customers;
Track and document hours worked;
Ensure remote access to customer site is set up and enabled as per company policy;
Finalize successfully all assigned training courses and related training tasks;
Other duties as required;

Qualifications:

Bachelor’s Degree or Diploma in Computer Science, Engineering, or related field required (Please note, a transcript will be requested);
Experience in delivering Customer Service via call centre telecommunications preferred;
Experience with Help Desk or Customer Service in software support Experience in Healthcare an asset;
Must have advanced knowledge of Windows Platform;
Must have knowledge of Windows Networking;
Must be able to analyze application designs and concepts (e.g. computer infrastructure, networking);
Demonstrated experience installing applications on windows-based environment;
Strong knowledge of troubleshooting and software troubleshooting is required;
Understanding of how computers communicate to each other, and how they connect different protocols used for communicating and sharing data;
Knowledge of healthcare systems is an asset;
Must have intermediate knowledge of TCP/IP and WIFI networking;
Must have basic serial communications knowledge;
Experience in remote VPN support;
Some knowledge of SQL server/database queries;
Some knowledge of telephony communication systems;
Basic knowledge of communication protocols (e.g. TAP, HL7, SIP);
Exceptional communication and interpersonal skills, and a strong customer service orientation with a focus on rapport-building, listening and customer interviewing skills;
Ability to take initiative and be intuitive and anticipatory;
Must be able to learn new systems quickly;
Ability to work independently and within a team environment;
Able to articulate technology and product positioning to both business and technical users;
Work on pre-defined shifts including nights and weekends;
Travel as required (average 30%) – must be able to travel to the Portugal, Canada and the United States;

Benefits:

Career development growth opportunities;
Competitive annual salary;
A rich benefits package, including medical, dental, life, long-term disability insurance;
Performance Bonus Program;
Vacation;
Education Reimbursement Program.
RRSP matching program;

This position does not support a Labour Market Impact Assessment, or any other form of immigration sponsorship.

Apply About employer

More about this job

Responsibilities

Respond to customer support tickets, troubleshoot software and system issues, and resolve or escalate problems while documenting interactions and following up with customers. Install and configure systems, conduct remote audits and health checks, support customer workflow changes, and coordinate with internal teams and resellers.

Requirements

A bachelor's degree or diploma in computer science, engineering, or a related field is required, along with strong Windows, networking, application installation, and software troubleshooting knowledge. The role also requires customer service and communication skills, the ability to work independently and on rotating shifts including nights and weekends, and willingness to travel approximately 30%.

Skills

Technical Support
Customer Service
Troubleshooting
Windows Platform
Windows Networking
TCP/IP Networking
Wi-Fi Networking
VPN Support
SQL Server
Telephony Systems
Communication Protocols
Application Installation
System Configuration
Customer Issue Documentation
Interpersonal Communication
Healthcare Systems

Benefits

Career Development Opportunities
Competitive Annual Salary
Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
Performance Bonus Program
Vacation
Education Reimbursement Program
RRSP Matching Program

Visa sponsorship

Not detected in the job text

Keywords

Connexall
Healthcare
Clinical Communication
Internet Of Things
Windows
Windows Networking
TCP/IP
Wi-Fi
VPN
SQL Server
Database Queries
Telephony
TAP
HL7
SIP
Visio
Excel
Word
Software Troubleshooting
Application Installation
System Configuration
Remote System Audits
Health Checks
Customer Support
Help Desk
ISO Policies And Procedures
Clinical Workflow
Alarm Fatigue
Serial Communications
Networking Protocols

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