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Added 6 mins ago
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Senior / Lead Estimator - Mining & Metals
Fluor
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 6 mins ago
SC
store manager - Elmsdale, NS
Starbucks Coffee Company
Elmsdale, NS
- Full-time
…(employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a…
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Analyste, propositions et soumissions / Proposal-Quotations Analyst
Eaton Corporation
Laval, QC
- Full-time
…year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills,…
Added 20 mins ago
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Production - General Labourer
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- Part-time
Basement Systems Vancouver, the LEADER in Basement Waterproofing & Crawl Space Repair, with over 30 years of serving, is GROWING!
Added 20 mins ago
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Senior Agile Coach - Operate (Future Opportunity)
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- Full-time
Certified ScrumMaster (CSM), Professional Scrum Master (PSM), PMI-ACP, SAFe Agilist, SAFe Program Consultant (SPC), or equivalent Agile certifications.
Added 20 mins ago
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Events Strategy P&I - Digital Customer
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Added 20 mins ago
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Director Compensation
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- Full-time
Proactive leader with proven decision-making skills and the ability to manage expectations effectively to successfully achieve multiple, competing priorities
Added 20 mins ago
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Pharmacist Team Leader - Cardiology
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Halifax, NS
- Full-time
Under the supervision of the Clinical Pharmacy Manager, the Pharmacist Team Leader in Cardiology is accountable and responsible for ensuring safe and effective drug therapy for patients…
Added 20 mins ago
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Risk Analyst
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 20 mins ago
LT
Technical Instructional Developer
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- Full-time
We are looking for a Technical Instructional Developer to expand our Training Program and make LMI Technologies the thought leader in machine vision. This role will create new technical…
Added 20 mins ago
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Automatic Door Installer and troubleshooting genius
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- Full-time
Flynn Canada’s Automatics and Glazing Service team in Sudbury, Ontario is the leader in automatic door installation and service throughout Northern Ontario. We work with the manufacturers…
Added 20 mins ago
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Architecte en information commerciale / Business Information Architect
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- Full-time
…commerciale, l'équipe vise à renforcer continuellement la position de leader de…
Added 21 mins ago
NA
Accounts Payable Administrator
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Added 21 mins ago
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Student Intern, IT Application Associate
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 21 mins ago
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Managing Technical Consultant, Intermediate Hydrogeologist and Field Lead
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- $93,700 to $112,100 CAD / year
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Added 35 mins ago
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Added 35 mins ago
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Administrative Assistant PT
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Communicate identified documentation deficiencies to the appropriate Nursing Supervisor, Clinical Supervisor, Executive Director, or other responsible leader for follow-up.
Added 35 mins ago
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Mortgage Analyst
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Added 35 mins ago
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Employee Assistance Program (EAP), company-paid wellness screenings
Added 35 mins ago
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Platform Solution Architect /Architecte de solutions de plateforme (Montreal/Toronto)
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Added 36 mins ago
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Patient Care Quality Officer (PCQO)
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Lead with purpose and make a meaningful impact on patient care at Fraser Health. As the Manager, Clinical Operations & Program Services, you will provide strategic and operational…
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The Project Planning Leader leads, plans, coordinates and implements assigned projects related to the preparation and movement of a specialized clinical program area(s); works with clinical…
Added 36 mins ago
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Manager, Food Operations
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…responsible for leading and supporting food service functional program plans for new builds and redevelopments (within the health authority’s template and framework approach) for their…
Added 51 mins ago
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Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
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- Full-time
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Connexall

Technical Support Specialist I

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 8, 2026

Original job description

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.

Job Title: Technical Support Specialist I

Type: Full Time

Start Date: Immediately

Location: Canada

Shift Assignment: Regular Shift Rotation (Business Hours Shift + Day and Night 12 Hour Shifts) after Onboarding Process

Job Description

Reporting to the Team Lead of Technical Support and Customer Experience, the Technical Support Specialist I is a primary technical resource for our customers. The successful candidate will have a keen interest in innovative and creative uses of technology, a proven aptitude for troubleshooting complex solutions, and a commitment to ensuring customer satisfaction. They should be hands on, proactive, and able to function in a highly independent manner. The Technical Support Specialist will be responsible for opening, reviewing, responding to, and resolving all incoming Customer Service issues and requests.

Primary Responsibilities:

Actively pick up tickets received from customers or open tickets on behalf of customers, identify customer issue, troubleshoot issue, engage internal and external stakeholders (sales, resellers, technical teams, and innovation and development team) where required, resolve or escalate issue, document issue, follow up with customer to ensure no further issues, and close ticket;
Install, configure, and troubleshoot system design;
Engage in customer support, including application troubleshooting and problem resolution;
Cooperate closely with many diverse groups, including internal sales team, technical, innovation and development team, and customers, both technical and non-technical;
Follow up with escalations to other internal groups on customer issues;
Utilize exceptional interpersonal skills and a strong customer service orientation by focusing on rapport-building, listening, and customer interviewing skills to keep customers calm and resolve issues effectively and efficiently;
Provide phone and email support to resellers and customers to resolve software problems;
Maintain detailed documentation on all customer interactions and product issues using designated tracking tools, per company ISO policies and procedures (Visio, Excel, Word, etc);
Conduct Remote System Audits and Health Checks of customer systems;
Assist Solutions Delivery Team with implementing software and workflow configuration changes for customers;
Track and document hours worked;
Ensure remote access to customer site is set up and enabled as per company policy;
Finalize successfully all assigned training courses and related training tasks;
Other duties as required;

Qualifications:

Bachelor’s Degree or Diploma in Computer Science, Engineering, or related field required (Please note, a transcript will be requested);
Experience in delivering Customer Service via call centre telecommunications preferred;
Experience with Help Desk or Customer Service in software support Experience in Healthcare an asset;
Must have advanced knowledge of Windows Platform;
Must have knowledge of Windows Networking;
Must be able to analyze application designs and concepts (e.g. computer infrastructure, networking);
Demonstrated experience installing applications on windows-based environment;
Strong knowledge of troubleshooting and software troubleshooting is required;
Understanding of how computers communicate to each other, and how they connect different protocols used for communicating and sharing data;
Knowledge of healthcare systems is an asset;
Must have intermediate knowledge of TCP/IP and WIFI networking;
Must have basic serial communications knowledge;
Experience in remote VPN support;
Some knowledge of SQL server/database queries;
Some knowledge of telephony communication systems;
Basic knowledge of communication protocols (e.g. TAP, HL7, SIP);
Exceptional communication and interpersonal skills, and a strong customer service orientation with a focus on rapport-building, listening and customer interviewing skills;
Ability to take initiative and be intuitive and anticipatory;
Must be able to learn new systems quickly;
Ability to work independently and within a team environment;
Able to articulate technology and product positioning to both business and technical users;
Work on pre-defined shifts including nights and weekends;
Travel as required (average 30%) – must be able to travel to the Portugal, Canada and the United States;

Benefits:

Career development growth opportunities;
Competitive annual salary;
A rich benefits package, including medical, dental, life, long-term disability insurance;
Performance Bonus Program;
Vacation;
Education Reimbursement Program.
RRSP matching program;

This position does not support a Labour Market Impact Assessment, or any other form of immigration sponsorship.

Apply About employer

More about this job

Responsibilities

Respond to customer support tickets, troubleshoot software and system issues, and resolve or escalate problems while documenting interactions and following up with customers. Install and configure systems, conduct remote audits and health checks, support customer workflow changes, and coordinate with internal teams and resellers.

Requirements

A bachelor's degree or diploma in computer science, engineering, or a related field is required, along with strong Windows, networking, application installation, and software troubleshooting knowledge. The role also requires customer service and communication skills, the ability to work independently and on rotating shifts including nights and weekends, and willingness to travel approximately 30%.

Skills

Technical Support
Customer Service
Troubleshooting
Windows Platform
Windows Networking
TCP/IP Networking
Wi-Fi Networking
VPN Support
SQL Server
Telephony Systems
Communication Protocols
Application Installation
System Configuration
Customer Issue Documentation
Interpersonal Communication
Healthcare Systems

Benefits

Career Development Opportunities
Competitive Annual Salary
Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
Performance Bonus Program
Vacation
Education Reimbursement Program
RRSP Matching Program

Visa sponsorship

Not detected in the job text

Keywords

Connexall
Healthcare
Clinical Communication
Internet Of Things
Windows
Windows Networking
TCP/IP
Wi-Fi
VPN
SQL Server
Database Queries
Telephony
TAP
HL7
SIP
Visio
Excel
Word
Software Troubleshooting
Application Installation
System Configuration
Remote System Audits
Health Checks
Customer Support
Help Desk
ISO Policies And Procedures
Clinical Workflow
Alarm Fatigue
Serial Communications
Networking Protocols

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