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Added 30 mins ago
AI
Software Architect
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are building a highly secure and scalable cloud-native platform for non-human identity governance. We are looking for a Software Architect to define and implement the technical…
Added 30 mins ago
SM
RQ10989 – Business Architect – Senior
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Toronto, ON
- Full-time
The Business Architect will lead the development of business architecture artifacts and ensure alignment with enterprise standards and governance requirements throughout the project…
Added 30 mins ago
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Full Stack Java Analyst - Investment Banking
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Montreal, QC
- $75,000 to $80,000 CAD / year
- Full-time
Participate in major software implementations, quarterly platform upgrades, and new functionality deployments.
Added 30 mins ago
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Software Developer - CRM - Senior (Lead exp)
Bevertec
Toronto, ON
- Contract
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Added 32 mins ago
GM
Principal Systems Architect
General Motors
Markham, ON
- Full-time
The Principal Systems Architect, AV Platform Software System Architecture is a technical leader for the system architecture of AV Platform, a critical foundation for GM’s future…
Added 32 mins ago
Senior Product Manager
Range
Toronto, ON
…their clients. We're re-envisioning them as a single AI-powered…
Added 1 hour ago
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Senior Product Manager
Siri InfoSolutions, Inc.
ON · Ontario, Canada
- Contract
We are looking for an experienced Product Manager to lead large-scale digital and IT transformation initiatives and deliver user-centric products in complex enterprise environments.
Added 1 hour ago
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Senior AWS Snowflake Architect
Aaura Softwares
Markham, ON
- Temporary
· Experience in architecting/lead migration of workloads from Cloudera to Snowflake
Added 1 hour ago
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Implementation Consultant
Upshop
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Upshop is the leading provider of a unified SaaS platform built to simplify and optimize food retail operations. Our solutions connect forecasting, ordering, inventory, fresh operations,…
Added 1 hour ago
A
Data Science Manager
Askuity
Toronto, ON
- Full-time
As a Manager, Data Science you will lead the development and integration of AI-enabled capabilities within Fusion, The Home Depot's Business Intelligence tool for suppliers. In this role,…
Added 1 hour ago
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Sales Development Representative, Outbound (French Speaking)
Rippling
Toronto, ON
- $105,000 CAD / year
Become a product expert across our entire platform and understand our competitor landscape
Added 1 hour ago
IC
Product Manager, Rewards Strategy & Partnership
Infotek Consulting Inc.
Toronto, ON
- $60 to $70 CAD / hour
- Contract
Lead delivery of integrations connecting the platform to the broader service ecosystem, including customer SSO and integrations with third-party service providers.
Added 1 hour ago
FG
Senior Mobile Developer
Flynn Group of Companies
Mississauga, ON
- $120,000 to $130,000 CAD / year
- Full-time
…for your skills and take part in the full product design and development lifecycle. Work with leading-edge technology to make a difference in the mobile-construction world. As a senior…
Added 1 hour ago
Principal Network Engineer
Hasbro
Montreal, QC
We seek a Principal Network Engineer to serve as the technical lead for our enterprise network transformation. This is the highest-level individual contributor role on the Network…
Added 1 hour ago
Flight Centre Travel Group - Power Platform & AI Solutions Specialist - Toronto, ON
Flight Centre
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…business challenges into scalable solutions using Microsoft Power Platform technologies and emerging AI-assisted development…
Added 1 hour ago
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Senior .Net Developer
Bertelsmann-Jobs
Mississauga, ON
- $90,000 to $105,000 USD / year
- Full-time
The Senior .NET Developer role supports the modernization, development, and maintenance of the warehouse management software platform, including migration of legacy .NET Framework…
Added 1 hour ago
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Senior Director, Program Delivery
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Toronto, ON
- Full-time
…Engineering & Delivery, the Senior Director, Program Delivery will lead the strategic planning, execution, and governance of large-scale AI solution delivery programs across RBC's…
Added 2 hours ago
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Senior .Net Developer
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Mississauga, ON
- $90,000 to $105,000 USD / year
- Full-time
The Senior .NET Developer role supports the modernization, development, and maintenance of the warehouse management software platform, including migration of legacy .NET Framework…
Added 2 hours ago
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Technical Support Specialist I
Connexall
Toronto, ON
- Full-time
…an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and…
Added 2 hours ago
RB
Director, DevOps Insights
Royal Bank of Canada
Toronto, ON
- Full-time
RBC's DevOps team owns the data behind how our engineers work: the telemetry from every tool in the software development lifecycle, from source control and CI/CD through to the AI coding…
Added 3 hours ago
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Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
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Added 4 hours ago
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- Full-time
…an owner sends has to become the right action, on the right platform, reliably, so they can trust Kouvre with their business and get back to their…
Added 4 hours ago
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Added 5 hours ago
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Added 6 hours ago
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Chief Technology Officer
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- Full-time
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Connexall

Technical Support Specialist I

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 8, 2026

Original job description

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.

Job Title: Technical Support Specialist I

Type: Full Time

Start Date: Immediately

Location: Canada

Shift Assignment: Regular Shift Rotation (Business Hours Shift + Day and Night 12 Hour Shifts) after Onboarding Process

Job Description

Reporting to the Team Lead of Technical Support and Customer Experience, the Technical Support Specialist I is a primary technical resource for our customers. The successful candidate will have a keen interest in innovative and creative uses of technology, a proven aptitude for troubleshooting complex solutions, and a commitment to ensuring customer satisfaction. They should be hands on, proactive, and able to function in a highly independent manner. The Technical Support Specialist will be responsible for opening, reviewing, responding to, and resolving all incoming Customer Service issues and requests.

Primary Responsibilities:

Actively pick up tickets received from customers or open tickets on behalf of customers, identify customer issue, troubleshoot issue, engage internal and external stakeholders (sales, resellers, technical teams, and innovation and development team) where required, resolve or escalate issue, document issue, follow up with customer to ensure no further issues, and close ticket;
Install, configure, and troubleshoot system design;
Engage in customer support, including application troubleshooting and problem resolution;
Cooperate closely with many diverse groups, including internal sales team, technical, innovation and development team, and customers, both technical and non-technical;
Follow up with escalations to other internal groups on customer issues;
Utilize exceptional interpersonal skills and a strong customer service orientation by focusing on rapport-building, listening, and customer interviewing skills to keep customers calm and resolve issues effectively and efficiently;
Provide phone and email support to resellers and customers to resolve software problems;
Maintain detailed documentation on all customer interactions and product issues using designated tracking tools, per company ISO policies and procedures (Visio, Excel, Word, etc);
Conduct Remote System Audits and Health Checks of customer systems;
Assist Solutions Delivery Team with implementing software and workflow configuration changes for customers;
Track and document hours worked;
Ensure remote access to customer site is set up and enabled as per company policy;
Finalize successfully all assigned training courses and related training tasks;
Other duties as required;

Qualifications:

Bachelor’s Degree or Diploma in Computer Science, Engineering, or related field required (Please note, a transcript will be requested);
Experience in delivering Customer Service via call centre telecommunications preferred;
Experience with Help Desk or Customer Service in software support Experience in Healthcare an asset;
Must have advanced knowledge of Windows Platform;
Must have knowledge of Windows Networking;
Must be able to analyze application designs and concepts (e.g. computer infrastructure, networking);
Demonstrated experience installing applications on windows-based environment;
Strong knowledge of troubleshooting and software troubleshooting is required;
Understanding of how computers communicate to each other, and how they connect different protocols used for communicating and sharing data;
Knowledge of healthcare systems is an asset;
Must have intermediate knowledge of TCP/IP and WIFI networking;
Must have basic serial communications knowledge;
Experience in remote VPN support;
Some knowledge of SQL server/database queries;
Some knowledge of telephony communication systems;
Basic knowledge of communication protocols (e.g. TAP, HL7, SIP);
Exceptional communication and interpersonal skills, and a strong customer service orientation with a focus on rapport-building, listening and customer interviewing skills;
Ability to take initiative and be intuitive and anticipatory;
Must be able to learn new systems quickly;
Ability to work independently and within a team environment;
Able to articulate technology and product positioning to both business and technical users;
Work on pre-defined shifts including nights and weekends;
Travel as required (average 30%) – must be able to travel to the Portugal, Canada and the United States;

Benefits:

Career development growth opportunities;
Competitive annual salary;
A rich benefits package, including medical, dental, life, long-term disability insurance;
Performance Bonus Program;
Vacation;
Education Reimbursement Program.
RRSP matching program;

This position does not support a Labour Market Impact Assessment, or any other form of immigration sponsorship.

Apply About employer

More about this job

Responsibilities

Respond to customer support tickets, troubleshoot software and system issues, and resolve or escalate problems while documenting interactions and following up with customers. Install and configure systems, conduct remote audits and health checks, support customer workflow changes, and coordinate with internal teams and resellers.

Requirements

A bachelor's degree or diploma in computer science, engineering, or a related field is required, along with strong Windows, networking, application installation, and software troubleshooting knowledge. The role also requires customer service and communication skills, the ability to work independently and on rotating shifts including nights and weekends, and willingness to travel approximately 30%.

Skills

Technical Support
Customer Service
Troubleshooting
Windows Platform
Windows Networking
TCP/IP Networking
Wi-Fi Networking
VPN Support
SQL Server
Telephony Systems
Communication Protocols
Application Installation
System Configuration
Customer Issue Documentation
Interpersonal Communication
Healthcare Systems

Benefits

Career Development Opportunities
Competitive Annual Salary
Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
Performance Bonus Program
Vacation
Education Reimbursement Program
RRSP Matching Program

Visa sponsorship

Not detected in the job text

Keywords

Connexall
Healthcare
Clinical Communication
Internet Of Things
Windows
Windows Networking
TCP/IP
Wi-Fi
VPN
SQL Server
Database Queries
Telephony
TAP
HL7
SIP
Visio
Excel
Word
Software Troubleshooting
Application Installation
System Configuration
Remote System Audits
Health Checks
Customer Support
Help Desk
ISO Policies And Procedures
Clinical Workflow
Alarm Fatigue
Serial Communications
Networking Protocols

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