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Added 3 mins ago
KC
Commercial Strategy / Pricing Lead - Global Software Leader
Kingston Consulting Global Ltd
Canada
- Full-time
Our client is a global software organisation, already recognised as a market leader, and set for significant growth. Its software is used by some of the world’s largest companies and it…
Added 3 mins ago
TJ
Intermediate Piping Engineer P.Eng.
The JNE Group of Companies
Hamilton, ON
- $90,000 to $110,000 CAD / year
- Full-time
Ability and desire to learn new software, applications, knowledge, and skills.
Added 3 mins ago
E
EQXJP00005574 Technology Program Management Senior Staff_CAN
Equinix
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Program Planning & Governance: Lead the integrated program plan, governance cadence, and RAID log, overseeing the full technology development lifecycle (scope, schedule, change, risk,…
Added 3 mins ago
JG
Technical Architect for Box Capital Markets
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Toronto, ON
- Contract
Lead detailed design of enterpriselevel technology projects from inception to production Supervise configuration quality assurance testing and deployment
Added 3 mins ago
MS
General Manager_High-End Furniture Store
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- Full-time
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Added 3 mins ago
MN
Finance Manager
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- $105,000 to $135,000 CAD / year
- Full-time
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Added 3 mins ago
TT
Senior Electrical Estimator
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- Full-time
Lead estimate reviews and collaborate with internal stakeholders to develop winning bid strategies.
Added 3 mins ago
A
Data Scientist
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- Contract
…techniques & offering advice/inputs to help with the design, development and implementation of analytics use…
Added 4 mins ago
VC
Social Worker - MSW
Vancouver Coastal Health
Vancouver, BC
- $44.85 to $56.02 CAD / hour
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Ability to operate related equipment including applicable software applications.
Added 4 mins ago
VC
Social Worker - MSW
Vancouver Coastal Health
Vancouver, BC
- $44.85 to $56.02 CAD / hour
- Full-time
Ability to operate related equipment including applicable software applications.
Added 18 mins ago
O
Sr. Manager, Product Management
OpenText
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- Full-time
OpenText is seeking a Senior Manager of Product Management to lead our multi-tenant OpenText Communications offering, currently represented by Core Communications.
Added 18 mins ago
MC
Mechanical Commissioning Associate
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- Full-time
Reports to: Lead Data Centre Commissioning Engineer & Project Manager
Added 18 mins ago
O
Sr. Manager, Product Management
OpenText
Mississauga, ON
- Full-time
OpenText is seeking a Senior Manager of Product Management to lead our multi-tenant OpenText Communications offering, currently represented by Core Communications.
Added 18 mins ago
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Senior Product Specialist, Product Implementation
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Toronto, ON
- Full-time
Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
Added 18 mins ago
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Director, Product Management
OpenText
Mississauga, ON
- Full-time
You will lead a global team of product management professionals responsible for product strategy, design and authoring, orchestration, AI, integrations, cloud delivery, client adoption, and…
Added 18 mins ago
O
Director, Product Management
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Waterloo, ON
- Full-time
You will lead a global team of product management professionals responsible for product strategy, design and authoring, orchestration, AI, integrations, cloud delivery, client adoption, and…
Added 18 mins ago
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Customer Service Representative (Bilingual) (1-Year Temporary)
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Montreal, QC · Urban agglomeration of Montreal, QC
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Experience and good knowledge of word processing, and spreadsheet software (e.g. Word, Excel and Clientele), as well as client management software (CRM).
Added 18 mins ago
O
Sr. Manager, Product Management
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a Senior Manager of Product Management to lead our multi-tenant OpenText Communications offering, currently represented by Core Communications.
Added 18 mins ago
O
Director, Product Management
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Richmond Hill, ON
- Full-time
You will lead a global team of product management professionals responsible for product strategy, design and authoring, orchestration, AI, integrations, cloud delivery, client adoption, and…
Added 18 mins ago
L
Store Manager - Coquitlam Center 7776
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Coquitlam, BC
- $21.5 to $22.5 USD / hour
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Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
Added 33 mins ago
CI
Ingénieur mécanique principal / Senior Mechanical Engineer
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…Senior Mechanical Design Engineer. The successful candidate will lead the design, analysis, development, production, maintenance and upgrades of large antenna systems. Projects will include…
Added 34 mins ago
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Salesforce Revenue Cloud Architect
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Work with teams to help create and review estimates for technical solutions and software development.
Added 34 mins ago
VS
Project Manager, Special Projects
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Calgary, AB
- Full-time
Reporting to the Manager of Special Projects, the Project Manager will lead complex, multi-disciplinary civil construction projects involving a range of infrastructure, structural,…
Added 34 mins ago
Delivery Driver
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Computer literate: Printing Tickets, Shipping Software, MS Office Suite, Internet Navigation, and ERP system experience.
Added 34 mins ago
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Connexall

Technical Support Specialist I

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 8, 2026

Original job description

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.

Job Title: Technical Support Specialist I

Type: Full Time

Start Date: Immediately

Location: Canada

Shift Assignment: Regular Shift Rotation (Business Hours Shift + Day and Night 12 Hour Shifts) after Onboarding Process

Job Description

Reporting to the Team Lead of Technical Support and Customer Experience, the Technical Support Specialist I is a primary technical resource for our customers. The successful candidate will have a keen interest in innovative and creative uses of technology, a proven aptitude for troubleshooting complex solutions, and a commitment to ensuring customer satisfaction. They should be hands on, proactive, and able to function in a highly independent manner. The Technical Support Specialist will be responsible for opening, reviewing, responding to, and resolving all incoming Customer Service issues and requests.

Primary Responsibilities:

Actively pick up tickets received from customers or open tickets on behalf of customers, identify customer issue, troubleshoot issue, engage internal and external stakeholders (sales, resellers, technical teams, and innovation and development team) where required, resolve or escalate issue, document issue, follow up with customer to ensure no further issues, and close ticket;
Install, configure, and troubleshoot system design;
Engage in customer support, including application troubleshooting and problem resolution;
Cooperate closely with many diverse groups, including internal sales team, technical, innovation and development team, and customers, both technical and non-technical;
Follow up with escalations to other internal groups on customer issues;
Utilize exceptional interpersonal skills and a strong customer service orientation by focusing on rapport-building, listening, and customer interviewing skills to keep customers calm and resolve issues effectively and efficiently;
Provide phone and email support to resellers and customers to resolve software problems;
Maintain detailed documentation on all customer interactions and product issues using designated tracking tools, per company ISO policies and procedures (Visio, Excel, Word, etc);
Conduct Remote System Audits and Health Checks of customer systems;
Assist Solutions Delivery Team with implementing software and workflow configuration changes for customers;
Track and document hours worked;
Ensure remote access to customer site is set up and enabled as per company policy;
Finalize successfully all assigned training courses and related training tasks;
Other duties as required;

Qualifications:

Bachelor’s Degree or Diploma in Computer Science, Engineering, or related field required (Please note, a transcript will be requested);
Experience in delivering Customer Service via call centre telecommunications preferred;
Experience with Help Desk or Customer Service in software support Experience in Healthcare an asset;
Must have advanced knowledge of Windows Platform;
Must have knowledge of Windows Networking;
Must be able to analyze application designs and concepts (e.g. computer infrastructure, networking);
Demonstrated experience installing applications on windows-based environment;
Strong knowledge of troubleshooting and software troubleshooting is required;
Understanding of how computers communicate to each other, and how they connect different protocols used for communicating and sharing data;
Knowledge of healthcare systems is an asset;
Must have intermediate knowledge of TCP/IP and WIFI networking;
Must have basic serial communications knowledge;
Experience in remote VPN support;
Some knowledge of SQL server/database queries;
Some knowledge of telephony communication systems;
Basic knowledge of communication protocols (e.g. TAP, HL7, SIP);
Exceptional communication and interpersonal skills, and a strong customer service orientation with a focus on rapport-building, listening and customer interviewing skills;
Ability to take initiative and be intuitive and anticipatory;
Must be able to learn new systems quickly;
Ability to work independently and within a team environment;
Able to articulate technology and product positioning to both business and technical users;
Work on pre-defined shifts including nights and weekends;
Travel as required (average 30%) – must be able to travel to the Portugal, Canada and the United States;

Benefits:

Career development growth opportunities;
Competitive annual salary;
A rich benefits package, including medical, dental, life, long-term disability insurance;
Performance Bonus Program;
Vacation;
Education Reimbursement Program.
RRSP matching program;

This position does not support a Labour Market Impact Assessment, or any other form of immigration sponsorship.

Apply About employer

More about this job

Responsibilities

Manage customer support tickets from intake through troubleshooting, resolution or escalation, documentation, follow-up, and closure. Provide phone and email support, configure and troubleshoot systems, conduct remote system audits and health checks, and assist with customer software and workflow changes.

Requirements

A bachelor's degree or diploma in Computer Science, Engineering, or a related field is required, along with strong Windows, networking, application installation, and software troubleshooting knowledge. The role also requires strong customer communication skills, the ability to work independently and on rotating shifts including nights and weekends, and willingness to travel approximately 30%.

Skills

Technical Support
Customer Service
Troubleshooting
Windows Platform
Windows Networking
TCP/IP Networking
Wi-Fi Networking
VPN Support
SQL Server
Telephony Systems
Communication Protocols
Application Installation
System Configuration
Remote System Audits
Customer Communication
Technical Documentation

Benefits

Career Development Opportunities
Competitive Annual Salary
Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
Performance Bonus Program
Vacation
Education Reimbursement Program
RRSP Matching Program

Visa sponsorship

Not detected in the job text

Keywords

Connexall
Healthcare
Clinical Communication
Internet Of Things
Customer Support
Help Desk
Windows
Windows Networking
TCP/IP
Wi-Fi
VPN
SQL Server
Database Queries
Telephony
TAP
HL7
SIP
Application Troubleshooting
Software Installation
System Configuration
Remote System Audits
Health Checks
Clinical Workflow
Alarm Fatigue
Visio
Excel
Word
ISO Policies
Customer Service
Technical Documentation

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