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Added 3 mins ago
TU
CCFM - EM Provincial Program Assistant
The University of British Columbia
Trail, BC
- $32.84 to $37.67 CAD / hour
- Part-time
Added 3 mins ago
A
Product Specialist
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Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office
Added 3 mins ago
WC
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Surrey, BC
- Full-time
The successful candidate must be flexible and available to work rotating shifts, including evenings and weekends · Schedule: 40 hours per week; flexibility to work rotating shifts covering Monday through Sunday, between 9:00 AM and 8:00 PM
Added 19 mins ago
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Development & Delivery Lead (CCaaS Platform) Relocation to Toronto
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Toronto, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 19 mins ago
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Director, Product Management, Sandbox
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Remote, Canada
- Full-time
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Added 19 mins ago
TO
Personal Support Worker (Casual)
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Toronto, ON
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Added 34 mins ago
Customer & Community Marketing Manager
ContactMonkey
Toronto, ON
You'll report to our Director of Marketing and team up with the Events, Product Marketing, RevOps, Sales and CS teams to help us grow and expand existing customers. Expect smart people, big…
Added 34 mins ago
AM
Funeral Director
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- $25 to $35 CAD / hour
- Part-time
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Added 34 mins ago
DH
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Added 34 mins ago
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DevOps Lead Specialist
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Added 49 mins ago
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Added 1 hour ago
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Senior Medical Information Officer
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SK · SK, Canada
- Part-time
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Added 1 hour ago
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Manager, Group Revenue Management
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Added 1 hour ago
TK
Specialist, Finance and Operations
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Toronto, ON
- $72,000 to $82,000 CAD / year
- Full-time
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Added 1 hour ago
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Senior Project Manager – Transportation/Traffic Engineering & Roadway Safety
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Fredericton, NB · Saint John, NB · Moncton, NB · Halifax, NS
- Full-time
…execute it. As a key senior resource, you will serve as Project Director, Senior Project Manager, or Strategic Advisor on complex traffic operations, corridor safety reviews, traffic impact…
Added 1 hour ago
C
Client Support Representative
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Montreal, QC · Saint-Laurent
- Full-time
Added 1 hour ago
DH
Vendor and Contract Specialist, FT
Dixon Hall
Toronto, ON
- Full-time
Reporting to both the Director of Real Estate and Property Management, and Interim Director of IT and Procurement, the Procurement Specialist is responsible for strategizing and negotiating…
Added 1 hour ago
R|
Executive Assistant
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Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 1 hour ago
Manager, Cyclical Transactions
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MRI Technologist - Abbotsford Regional Hospital and Cancer Centre
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ContactMonkey

Customer & Community Marketing Manager

Toronto, ON, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Join our Marketing team, where you'll build our customer marketing motion from the ground up. As our Customer & Community Marketing Manager, you won’t just run campaigns behind the scenes. You will turn our customers into champions, not just inside their companies, but out in the market: at events, on stage, in communities and in their peer circles.

You'll report to our Director of Marketing and team up with the Events, Product Marketing, RevOps, Sales and CS teams to help us grow and expand existing customers. Expect smart people, big goals and plenty of room to make your mark.

What you'll own 🚀

Advocacy and community

- Build new customer programs like ContactMonkey customer awards and a Customer Advisory Board that help shine a spotlight on our users
- Work with our events team to coordinate customer involvement at industry events, webinars, dinners, and more
- Recruit our happiest customers to advocate for us by speaking at industry events, on webinars, case study stars, event hosts - even hiring some as advisors or influencers.
- Ask for reviews, referrals, and intros as part of your ongoing interactions with customers - and track them like any other pipeline.
- Keep track of engaged customers, surfacing warm opportunities to Sales and CS, and closing the loop after every event or program.
- Help the marketing team turn your conversations with customers into content: short video clips, testimonials, case studies, LinkedIn posts.

Customer comms and lifecycle

- Execute digital customer comms including newsletters, in-app notifications.
- Partner with product marketing on product comms and ensuring new launches get in front of customers.
- Launch customer campaigns that drive upsell and expansion opportunity, pipeline, and revenue, reporting on what's driving results and where to double down

Measure, test, and optimize

- Partner with RevOps to track and analyze performance of customer initiatives across the full funnel: event attendees, MQLs, SQOs, referrals, new advocates.
- Review your campaigns weekly, produce insight summaries, and contribute to quarterly campaign reviews.
- Feed learnings and insights from your time with customers back to the rest of the marketing team to keep messaging sharp.

What you bring to the table 💪

You have 3+ years of experience in customer marketing, growth marketing, or community at a B2B SaaS company
You have the ability to work independently and be a self-starter with a desire to test new, out-of-the-box ideas
Comfortable using marketing automation tools (Hubspot) and CRMs (Salesforce)
You bring AI literacy and have used it across previous roles, from drafting campaign briefs and optimizing email copy to interpreting performance data and generating ongoing insights.
You are a team player and able to confidently work cross-functionally with sales reps, CS and GTM leadership
You’re excited about the opportunity to meet our customers IRL and are up for some travel to events (~20%)
You value in-person collaboration and are able to join us in our Toronto office 3 days a week

Bonus points if… ⭐

You have an educational or work background in internal communications
Experience in a high-growth or SaaS organization
Any B2B marketing, Salesforce, Google Ads or HubSpot Certifications are a bonus
You're proud of some of the customer marketing campaigns you've run in your career, and have quantifiable results to show for it
You're a marketer who knows that "growth" means more than just lead gen and MQLs

What's in it for you 🎁

🏥 100% employer-paid benefits + a Health Spending Account from day one 🌎 Work from anywhere in the world for up to 20 days a year 💰 Stock options, so you own a piece of what we're building 💲 RRSP Group Savings Plan 🏝 A generous vacation package to fully unplug 📚 A personal development budget to keep levelling up 🧖 One personal day + two volunteering days to give back 🎂 Your birthday off 🍎 Five health days a year 💼 A beautiful downtown Toronto office, stocked with all the best snacks

The details 💵

The salary range for this role is $115K-$130K + bonus. Where you land depends on your experience, skills and our internal compensation framework, so pay stays fair across the team. Got questions about pay? Ask anytime. We're an open book throughout the process.

This is a net new role based in our downtown Toronto office at King and Spadina. We're together in the office 3 days a week, because the best ideas happen in person (and so do the snack runs).

Who we are 🐵

We're a team of curious, driven people changing how companies talk to their employees. Brands like Pepsi, Adidas, Panasonic, Dyson and many more use ContactMonkey to make internal comms go from ignored to engaged.

Our all-in-one platform lets teams build, send and measure internal emails right from Outlook or Gmail, with a drag-and-drop email builder, engagement tools and analytics that show what's actually landing. The result? More opens, more clicks and more conversations.

We've been growing fast, and we're just getting started:

🏆 Ranked by the Globe and Mail as one of Canada's fastest-growing companies
📈 Named to the Deloitte Technology Fast 50™ in 2023, 2024 and 2025
🚀 Named to the Deloitte Technology Fast 500™ in 2023, 2024 and 2025 as one of North America's fastest-growing companies
💸 Raised a $55M Series A in 2023

Everyone belongs here 💚

We build products for diverse workplaces, and the best way to do that is with a diverse team. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We want every candidate to have a great, accessible experience. If you need any accommodations or adjustments during the interview process or beyond, just let us know and we'll make sure the right support is in place. We're always working to improve, so we welcome your feedback, too.

A quick note on AI 🤖

We use AI to take notes during interviews. All applications and interviews are reviewed by real humans on our Talent Acquisition team. Our applicant tracking system uses AI to help with workflows and keep the hiring process running smoothly.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

You will build and manage customer advocacy and community programs to turn users into brand champions while coordinating customer involvement in events and webinars. Additionally, you will execute digital customer communications and partner with RevOps to track and optimize the performance of customer initiatives across the funnel.

Requirements

The role requires 3+ years of experience in customer marketing, growth marketing, or community management within a B2B SaaS environment. Candidates must be proficient in marketing automation tools like HubSpot and Salesforce, possess AI literacy, and be able to work from the Toronto office three days a week.

Skills

Customer marketing
Growth marketing
Community management
B2B SaaS
Marketing automation
Hubspot
Salesforce
AI literacy
Cross-functional collaboration
Campaign management
Content creation
Data analysis
Internal communications
Event coordination

Benefits

Health insurance
Health spending account
Stock options
RRSP group savings plan
Vacation package
Personal development budget
Volunteering days
Birthday off
Health days

Visa sponsorship

Not detected in the job text

Keywords

Customer Marketing
Community Marketing
B2B SaaS
HubSpot
Salesforce
Marketing Automation
Customer Advisory Board
Advocacy
Lifecycle Marketing
RevOps
Product Marketing
Internal Communications
Campaign Management
Data Analytics
Lead Generation
Upsell
Expansion
AI Literacy
Event Marketing
Customer Success

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Work requirements

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