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LC
Personal Shopper Part Time Day Greenlight Requisition
Loblaw Companies Limited
Courtenay, BC
- Part-time
Provide great customer service by assisting with general questions, maintaining a positive environment
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LC
Grocery Clerk Part Time Day
Loblaw Companies Limited
Chilliwack, BC
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added just now
LC
Grocery Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Edmonton, AB
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
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Leader, PI Sales
BrokerLink
Saint John, NB · Edmundston, NB · Moncton, NB · Sydney Indian Reserve No. 28A, NS · Halifax, NS · St. John's, NL · Truro, NS · NB
- Full-time
The goal of the Leader, Personal Insurance (Sales) is to elevate the customer experience by spending meaningful time with their team, leading a motivated and effective group by developing…
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Client Care Support - 1126
The Family Centre
Edmonton, AB
- Full-time
The Family Centre is looking for a Client Care Support professional who is passionate about providing exceptional customer service, enjoys administrative tasks, and demonstrates strong…
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Sales Coordinator
MTCC
Toronto, ON
- Full-time
Provides a high level of customer service and administrative support to Sales Managers, internal staff and clients through timely communication, collaboration and follow-up. Ensures client…
Added just now
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barista - Store# 83271, 200 TWO NATIONS CROSSING
Starbucks Coffee Company
Fredericton, NB
- Full-time
As a Starbucks barista, you’ll create the Starbucks Experience for our customers through excellent service and expertly-crafted products. You’ll be in an energetic store environment where…
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SC
shift supervisor - Store# 71334, MCORMOND
Starbucks Coffee Company
Saskatoon, SK
- Full-time
…Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store…
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Serveur ou serveuse - The Rec Room Royalmount, Bouffes, jeux & spectacles
Cineplex
Mont-Royal, QC · The Rec Room Royalmount
- Part-time
Our Servers are an integral part of the team who provide an exceptional dining experience to each and every guest. The Server is responsible for providing high-levels of guest service to…
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Senior Actuarial Associate, Pension Risk Transfer (PRT)
BMO
Toronto, ON · YNG
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
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Tour Manager - Canada
Collette
Canada
- Contract
There has never been a better time to be in the travel industry. As the longest-running tour operator in North America, now in our 108th year, our family-owned business leads the industry…
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Lumber Yard Team Member Part-time
RONA
Midland, ON
- $18 to $19.5 CAD / hour
- Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 14 mins ago
PR
Samsung Digital Appliance Promoter
Premium Retail Services
Calgary, AB
- Full-time
Added 14 mins ago
PR
Samsung Digital Appliance Promoter
Premium Retail Services
Prince George, BC
- Full-time
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Livreur / Delivery Driver-EN
Guillevin
Granby, QC
- Full-time
Make sure that everything has been delivered to the customer’s satisfaction before leaving the premises.
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Social Media Manager - Gestionnaire des réseaux sociaux
DAVIDsTEA
Montreal, QC
- Full-time
…fun, and we pride ourselves on offering both the best possible service to our customers and a positive work environment for our…
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Brand Specialist
The Humberview Group
Toronto, ON
- Full-time
Must possess a valid driver’s license and clean driving record
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Management Training Program - Edmonton (New Graduates)-EN
Guillevin
AB · Edmonton, AB
- Full-time
…centre: financial management, sales, project management and customer service, purchasing, distribution, team…
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Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
…mortgage applications while maintaining a consistent focus on service…
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Supervisor Production
CPKC
Winnipeg, MB
- Full-time
…and advancement, you’re not just building a career - you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts…
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PR
Samsung Digital Appliance Promoter
Premium Retail Services
Regina, SK
- Full-time
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Counter Salesperson-EN
Guillevin
Sarnia, ON
- Full-time
Known customer base, reliable and high-quality products.
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Administrative Assistant
Art Gallery of Greater Victoria
Victoria, BC
- Part-time
Hours of Work: Part-time, 28 hours per week (4 days per week)
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Management Training Program - Saskatoon (New Graduates)-EN
Guillevin
Saskatoon, SK
- Full-time
…centre: financial management, sales, project management and customer service, purchasing, distribution, team…
Added 15 mins ago
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Patient Experience Associate
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
That’s why we work, on average, a minimum of three days per week from the office

ContactMonkey

Customer & Community Marketing Manager

Toronto, ON, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Join our Marketing team, where you'll build our customer marketing motion from the ground up. As our Customer & Community Marketing Manager, you won’t just run campaigns behind the scenes. You will turn our customers into champions, not just inside their companies, but out in the market: at events, on stage, in communities and in their peer circles.

You'll report to our Director of Marketing and team up with the Events, Product Marketing, RevOps, Sales and CS teams to help us grow and expand existing customers. Expect smart people, big goals and plenty of room to make your mark.

What you'll own 🚀

Advocacy and community

- Build new customer programs like ContactMonkey customer awards and a Customer Advisory Board that help shine a spotlight on our users
- Work with our events team to coordinate customer involvement at industry events, webinars, dinners, and more
- Recruit our happiest customers to advocate for us by speaking at industry events, on webinars, case study stars, event hosts - even hiring some as advisors or influencers.
- Ask for reviews, referrals, and intros as part of your ongoing interactions with customers - and track them like any other pipeline.
- Keep track of engaged customers, surfacing warm opportunities to Sales and CS, and closing the loop after every event or program.
- Help the marketing team turn your conversations with customers into content: short video clips, testimonials, case studies, LinkedIn posts.

Customer comms and lifecycle

- Execute digital customer comms including newsletters, in-app notifications.
- Partner with product marketing on product comms and ensuring new launches get in front of customers.
- Launch customer campaigns that drive upsell and expansion opportunity, pipeline, and revenue, reporting on what's driving results and where to double down

Measure, test, and optimize

- Partner with RevOps to track and analyze performance of customer initiatives across the full funnel: event attendees, MQLs, SQOs, referrals, new advocates.
- Review your campaigns weekly, produce insight summaries, and contribute to quarterly campaign reviews.
- Feed learnings and insights from your time with customers back to the rest of the marketing team to keep messaging sharp.

What you bring to the table 💪

You have 3+ years of experience in customer marketing, growth marketing, or community at a B2B SaaS company
You have the ability to work independently and be a self-starter with a desire to test new, out-of-the-box ideas
Comfortable using marketing automation tools (Hubspot) and CRMs (Salesforce)
You bring AI literacy and have used it across previous roles, from drafting campaign briefs and optimizing email copy to interpreting performance data and generating ongoing insights.
You are a team player and able to confidently work cross-functionally with sales reps, CS and GTM leadership
You’re excited about the opportunity to meet our customers IRL and are up for some travel to events (~20%)
You value in-person collaboration and are able to join us in our Toronto office 3 days a week

Bonus points if… ⭐

You have an educational or work background in internal communications
Experience in a high-growth or SaaS organization
Any B2B marketing, Salesforce, Google Ads or HubSpot Certifications are a bonus
You're proud of some of the customer marketing campaigns you've run in your career, and have quantifiable results to show for it
You're a marketer who knows that "growth" means more than just lead gen and MQLs

What's in it for you 🎁

🏥 100% employer-paid benefits + a Health Spending Account from day one 🌎 Work from anywhere in the world for up to 20 days a year 💰 Stock options, so you own a piece of what we're building 💲 RRSP Group Savings Plan 🏝 A generous vacation package to fully unplug 📚 A personal development budget to keep levelling up 🧖 One personal day + two volunteering days to give back 🎂 Your birthday off 🍎 Five health days a year 💼 A beautiful downtown Toronto office, stocked with all the best snacks

The details 💵

The salary range for this role is $115K-$130K + bonus. Where you land depends on your experience, skills and our internal compensation framework, so pay stays fair across the team. Got questions about pay? Ask anytime. We're an open book throughout the process.

This is a net new role based in our downtown Toronto office at King and Spadina. We're together in the office 3 days a week, because the best ideas happen in person (and so do the snack runs).

Who we are 🐵

We're a team of curious, driven people changing how companies talk to their employees. Brands like Pepsi, Adidas, Panasonic, Dyson and many more use ContactMonkey to make internal comms go from ignored to engaged.

Our all-in-one platform lets teams build, send and measure internal emails right from Outlook or Gmail, with a drag-and-drop email builder, engagement tools and analytics that show what's actually landing. The result? More opens, more clicks and more conversations.

We've been growing fast, and we're just getting started:

🏆 Ranked by the Globe and Mail as one of Canada's fastest-growing companies
📈 Named to the Deloitte Technology Fast 50™ in 2023, 2024 and 2025
🚀 Named to the Deloitte Technology Fast 500™ in 2023, 2024 and 2025 as one of North America's fastest-growing companies
💸 Raised a $55M Series A in 2023

Everyone belongs here 💚

We build products for diverse workplaces, and the best way to do that is with a diverse team. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We want every candidate to have a great, accessible experience. If you need any accommodations or adjustments during the interview process or beyond, just let us know and we'll make sure the right support is in place. We're always working to improve, so we welcome your feedback, too.

A quick note on AI 🤖

We use AI to take notes during interviews. All applications and interviews are reviewed by real humans on our Talent Acquisition team. Our applicant tracking system uses AI to help with workflows and keep the hiring process running smoothly.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

You will build and manage customer advocacy and community programs to turn users into brand champions while coordinating customer involvement in events and webinars. Additionally, you will execute digital customer communications and partner with RevOps to track and optimize the performance of customer initiatives across the funnel.

Requirements

The role requires 3+ years of experience in customer marketing, growth marketing, or community management within a B2B SaaS environment. Candidates must be proficient in marketing automation tools like HubSpot and Salesforce, possess AI literacy, and be able to work from the Toronto office three days a week.

Skills

Customer marketing
Growth marketing
Community management
B2B SaaS
Marketing automation
Hubspot
Salesforce
AI literacy
Cross-functional collaboration
Campaign management
Content creation
Data analysis
Internal communications
Event coordination

Benefits

Health insurance
Health spending account
Stock options
RRSP group savings plan
Vacation package
Personal development budget
Volunteering days
Birthday off
Health days

Visa sponsorship

Not detected in the job text

Keywords

Customer Marketing
Community Marketing
B2B SaaS
HubSpot
Salesforce
Marketing Automation
Customer Advisory Board
Advocacy
Lifecycle Marketing
RevOps
Product Marketing
Internal Communications
Campaign Management
Data Analytics
Lead Generation
Upsell
Expansion
AI Literacy
Event Marketing
Customer Success

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Work requirements

Jobs in Canada