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ContactMonkey

Intermediate Site Reliability Engineer

Toronto, ON, Canada

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Applications open in a new tab.

Job details

Experience: Around 3–5 years of experience in SRE, DevOps, platform engineering, cloud operations, or a related engineering role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Hey there! We're ContactMonkey 👋

Our mission is to power measurable employee engagement worldwide, and we're looking for an Intermediate Site Reliability Engineer to join our Engineering team.

About the job

We're looking for someone who enjoys running production systems, understands how applications work, and brings practical application security experience.

You'll work closely with our SRE and development teams to maintain our infrastructure, improve deployments, investigate production issues, and address security risks. You'll also contribute to the technical controls that support SOC 2 audits and GDPR compliance.

Our environment includes AWS, Kubernetes on EKS, Terraform, Terragrunt, GitHub Actions, Prometheus, Grafana, and CloudWatch. Our applications use Ruby on Rails, Vue.js, and Node.js, with MySQL, PostgreSQL, and Sidekiq supporting the backend.

You'll take ownership of defined projects and operational improvements, with senior engineers available for guidance and review. There's room to develop deeper expertise in reliability, infrastructure automation, and application security.

Your impact

Infrastructure & reliability: Maintain AWS and Kubernetes environments, troubleshoot production issues, and improve availability, performance, and resource usage.
Terraform & Terragrunt: Build and maintain infrastructure as code, review plans, manage environment configuration, and address infrastructure drift.
Deployments & developer experience: Improve CI/CD pipelines, deployment automation, release checks, and rollback procedures.
Monitoring & incidents: Improve monitoring and alerts, join the on-call rotation, and contribute to incident reviews.
Application security: Work with developers to assess vulnerabilities, review security risks, and validate fixes.
CI/CD security: Maintain code, dependency, secrets, container, and infrastructure scanning.
Cloud security: Strengthen IAM, secrets management, network controls, and Kubernetes security.
SOC 2 & GDPR: Support technical controls, audit evidence, and personal data protection.
Recovery: Test backups and recovery procedures, maintain runbooks, and support production readiness.
Collaboration: Participate in code reviews, document changes, and support application, AI, and data engineering teams.

About you

Around 3–5 years of experience in SRE, DevOps, platform engineering, cloud operations, or a related engineering role. Equivalent practical experience is welcome.
Hands-on experience supporting production workloads in AWS.
Experience writing and maintaining Terraform modules and Terragrunt configuration, including reviewing plans and working with remote state.
Experience with Docker and Kubernetes, including troubleshooting deployments, services, health checks, and resource limits.
A solid understanding of Linux, networking, DNS, HTTP, and TLS.
Ability to write automation in Python, Bash, Ruby, JavaScript, or another suitable language.
Experience with Git, pull requests, CI/CD pipelines, and deployment workflows.
Experience using logs, metrics, dashboards, and alerts to investigate production problems.
Practical application security experience through vulnerability remediation, secure code review, threat modelling, or security tooling.
Understanding of common web application risks, including broken access control, injection, authentication weaknesses, and sensitive data exposure.
Familiarity with IAM, least privilege, secrets management, and encryption.
Working knowledge of SOC 2 controls and GDPR principles relevant to engineering, including access restrictions, data minimization, retention, and deletion.
Clear communication skills and good judgment about when to work independently, request a review, or escalate an issue.

How you can stand out

Supported Ruby on Rails or Node.js applications in production
Worked with MySQL, PostgreSQL, Redis or Valkey, and Sidekiq
Experience with GitHub Actions, Argo CD, Helm, Karpenter, or KEDA
Built useful monitoring with Prometheus, Grafana, or CloudWatch
Supported services across multiple AWS regions
Helped remediate penetration-test findings or contributed technical evidence to a SOC 2 audit
Participated in backup restoration or disaster recovery exercises.
Familiar with securing AI integrations, agent workloads, or MCP services
You hold relevant AWS, Kubernetes, Terraform, or security certifications.

Working with the team

You'll work closely with SRE and application engineers, and support AI and data initiatives where they depend on shared infrastructure.

We value people who ask questions, explain their reasoning, and leave systems easier for others to understand. You'll take part in technical discussions and code reviews, share what you learn, and help improve how we operate.

Reducing recurring incidents, unnecessary alerts, and repetitive manual work is part of the role. We want reliable systems and sustainable operations for the people supporting them.

What we bring to the table

🏥 100% employer-paid benefits and a Health Spending Account from day one 🌎 Work from anywhere in the world for up to four weeks 💰 A stock option plan so you can own a piece of our success 💲 An RRSP Group Savings Plan 🏝 A generous vacation package 📚 A personal development budget 🧖 One personal day and two volunteering days 🎂 Your birthday off 🍎 Five health days per year 💼 A downtown Toronto office for hybrid work, with plenty of snacks

Compensation and work details

The salary range for this role is $130,000-$150,000 Compensation is based on experience, skills, and our internal compensation framework and equity.

We're happy to discuss compensation throughout the hiring process.

This is a full-time position on our SRE team.

The role includes a shared on-call rotation after onboarding. We'll discuss the schedule, escalation support, and expectations during the interview process.

Who we are

ContactMonkey helps organizations create, send, and measure internal communications directly within Outlook and Gmail.

Our platform brings together email design, employee engagement tools, and analytics so internal communications teams can understand what reaches their people and what gets a response.

As the product grows, we're investing in reliability, security, and tooling that helps our engineering teams deliver changes confidently.

Diversity is our strength
At ContactMonkey, we're building products for diverse organizations, and we need a diverse team to do that. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

We are committed to an accessible hiring process. If you need accommodations or adjustments during interviews or beyond, please let us know so we can arrange the support you need.

AI Disclosure
We use AI to take notes during our interviews. Applications and interviews are reviewed by our Talent Acquisition team. Our applicant tracking system uses AI for workflows and hiring process efficiencies.

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More about this job

Responsibilities

You will maintain and improve AWS and Kubernetes infrastructure while ensuring system reliability and performance. Additionally, you will collaborate with development teams to enhance CI/CD pipelines, manage security risks, and support SOC 2 and GDPR compliance.

Requirements

The role requires 3–5 years of experience in SRE, DevOps, or cloud operations with hands-on expertise in AWS, Terraform, and Kubernetes. Candidates must possess strong troubleshooting skills, knowledge of Linux and networking, and a practical understanding of application security.

Skills

Site Reliability Engineering
AWS
Kubernetes
Terraform
Terragrunt
CI/CD
Application security
Linux
Networking
Python
Ruby
Docker
Monitoring
SOC 2
GDPR
Incident management

Benefits

Employer-paid benefits
Health spending account
Remote work
Stock option plan
RRSP group savings plan
Vacation package
Personal development budget
Personal day
Volunteering days
Birthday off
Health days

Visa sponsorship

Not detected in the job text

Keywords

AWS
Kubernetes
Terraform
Terragrunt
GitHub Actions
Prometheus
Grafana
CloudWatch
Ruby on Rails
Vue.js
Node.js
MySQL
PostgreSQL
Sidekiq
CI/CD
SOC 2
GDPR
Docker
Linux
Networking
IAM
Secrets management
Vulnerability remediation
Threat modelling
Infrastructure as code
On-call rotation
Incident review
Automation
Cloud security
Reliability engineering

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