Closed listing
Appointment Center - Agent du Centre d'appels | Appointment Center Agent
- Laval, QC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English · French
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
English section of this bilingual listing.
Join Our Team as an Appointment Center Specialist!
At Basement Systems Québec, we believe our success starts with our people. We offer a positive, supportive, and team-oriented work environment where everyone has the opportunity to grow, be recognized, and make a real impact on our company's success. If you enjoy helping others and want to be part of a winning team, we'd love to meet you!
Here's What You Can Expect When You Join Our Team:
- $19/hour + bonuses – Get rewarded for your hard work!
- Benefits after 90 days
- RRSP matching up to 3% – we’re invested in your future
- Full-time, permanent position – Stability you can count on
- Opportunities for growth & development – We invest in YOU
What You’ll Be Doing as an Appointment Center Specialist:
- Answer inbound and do outbound calls with professionalism and a smile
- Schedule and coordinate appointments with homeowners – no hard selling!
- Follow up with customers to ensure satisfaction and clear communication
- Keep customer records organized and up to date
- Help optimize the team’s schedule and ensure smooth operations
- Assist with administrative tasks like texts, emails, printing, and organization
What You Need To Succeed In This Role:
- 1+ year of customer service or call center experience – You’re a natural communicator
- Bilingual (French & English) – You can easily connect with a wide range of customers
- Strong multitasking skills – You thrive in a fast-paced environment
- Great listener & problem solver – You genuinely enjoy helping people
- Proficient with computers – You’re comfortable with scheduling tools and data entry
Who We Are:
Since 2007, Basement Systems Québec has been a leader in foundation repair, helping thousands of homeowners protect their biggest investment. We are part of the #1 Contracting Network in the World and have won multiple awards, including:
#1 Canadian Dealer – Contractor Nation - since 2018,
Consumer Choice Awards (2019, 2020, 2021),
Recognized by APCHQ & ACQ for excellence in service.
See what makes us different!
https://www.youtube.com/watch?v=W2gJMJhBtjE
www.basementsystemsquebec.com
Additional Information
Job Type: Full-time
Experience: Experience Required
Contact Information
Name: Rebecca
Phone: 1-450-682-0055
Email: rh@soussol.com
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Join Our Team as an Appointment Center Specialist!
At Basement Systems Québec, we believe our success starts with our people. We offer a positive, supportive, and team-oriented work environment where everyone has the opportunity to grow, be recognized, and make a real impact on our company's success. If you enjoy helping others and want to be part of a winning team, we'd love to meet you!
Here's What You Can Expect When You Join Our Team:
- $19/hour + bonuses – Get rewarded for your hard work!
- Benefits after 90 days
- RRSP matching up to 3% – we’re invested in your future
- Full-time, permanent position – Stability you can count on
- Opportunities for growth & development – We invest in YOU
What You’ll Be Doing as an Appointment Center Specialist:
- Answer inbound and do outbound calls with professionalism and a smile
- Schedule and coordinate appointments with homeowners – no hard selling!
- Follow up with customers to ensure satisfaction and clear communication
- Keep customer records organized and up to date
- Help optimize the team’s schedule and ensure smooth operations
- Assist with administrative tasks like texts, emails, printing, and organization
What You Need To Succeed In This Role:
- 1+ year of customer service or call center experience – You’re a natural communicator
- Bilingual (French & English) – You can easily connect with a wide range of customers
- Strong multitasking skills – You thrive in a fast-paced environment
- Great listener & problem solver – You genuinely enjoy helping people
- Proficient with computers – You’re comfortable with scheduling tools and data entry
Since 2007, Basement Systems Québec Has Been a Leader In Foundation Repair, Helping Thousands Of Homeowners Protect Their Biggest Investment. We Are Part Of The #1 Contracting Network In The World And Have Won Multiple Awards, Including:
#1 Canadian Dealer – Contractor Nation - since 2018,
Consumer Choice Awards (2019, 2020, 2021),
Recognized by APCHQ & ACQ for excellence in service.
See what makes us different!
https://www.youtube.com/watch?v=W2gJMJhBtjE
www.basementsystemsquebec.com
Read the full bilingual original
Rejoignez Notre Équipe en tant que Spécialiste du Centre d’Appels !
Chez Systèmes Sous-sol Québec, nous croyons que le succès passe avant tout par nos employés. Nous offrons un environnement de travail positif, stimulant et axé sur le travail d'équipe, où chacun a l'occasion de se développer, d'être reconnu et de contribuer concrètement à notre croissance. Si vous aimez aider les gens et faire partie d'une équipe qui gagne, nous voulons vous rencontrer !
Voici ce qui vous attend en rejoignant notre équipe
- 19 $/heure + commission + primes annuelles – Soyez récompensé pour votre travail acharné !
- Avantages sociaux après 90 jours
- Contribution REER jusqu’à 3 % – Nous investissons dans votre avenir
- Poste permanent, à temps plein – La stabilité que vous méritez !
- Des opportunités de développement et d’évolution – Nous investissons en VOUS !
- Répondre aux appels entrants et effectuer des appels sortants avec professionnalisme et le sourire
- Planifier et coordonner des rendez-vous avec les propriétaires. Aucune vente sous pression !
- Assurer le suivi avec les clients pour garantir leur satisfaction et une communication claire
- Mettre à jour et organiser les dossiers clients
- Optimiser l’horaire des rendez-vous et assurer le bon déroulement des opérations
- Gérer des tâches administratives (messages, emails, impression, classement, etc.)
- 1 an+ d’expérience en service à la clientèle ou centre d’appels – Vous êtes un communicateur naturel !
- Bilingue (français & anglais) – Vous êtes à l’aise avec une clientèle variée.
- Excellente gestion du multitâche – Vous excellez dans un environnement dynamique.
- Bon sens de l’écoute & capacité à résoudre des problèmes – Vous aimez aider les autres.
- À l’aise avec les outils informatiques – Vous maîtrisez la planification et la saisie de données.
Depuis 2007, Systèmes Sous-sol Québec est un leader en réparation de fondations, aidant des milliers de propriétaires à protéger leur plus grand investissement. Nous faisons partie du plus grand réseau de contracteurs au monde et avons remporté plusieurs prix, dont :
#1 Dealer Canadien – Contractor Nation - depuis 2018
Prix Choix du Consommateur (2019, 2020, 2021)
Reconnus par l’APCHQ & l’ACQ pour notre excellence en service
Découvrez ce qui nous rend uniques !
https://www.youtube.com/watch?v=W2gJMJhBtjE
www.systemessoussolquebec.com
Join Our Team as an Appointment Center Specialist!
At Basement Systems Québec, we believe our success starts with our people. We offer a positive, supportive, and team-oriented work environment where everyone has the opportunity to grow, be recognized, and make a real impact on our company's success. If you enjoy helping others and want to be part of a winning team, we'd love to meet you!
Here's What You Can Expect When You Join Our Team:
- $19/hour + bonuses – Get rewarded for your hard work!
- Benefits after 90 days
- RRSP matching up to 3% – we’re invested in your future
- Full-time, permanent position – Stability you can count on
- Opportunities for growth & development – We invest in YOU
- Answer inbound and do outbound calls with professionalism and a smile
- Schedule and coordinate appointments with homeowners – no hard selling!
- Follow up with customers to ensure satisfaction and clear communication
- Keep customer records organized and up to date
- Help optimize the team’s schedule and ensure smooth operations
- Assist with administrative tasks like texts, emails, printing, and organization
- 1+ year of customer service or call center experience – You’re a natural communicator
- Bilingual (French & English) – You can easily connect with a wide range of customers
- Strong multitasking skills – You thrive in a fast-paced environment
- Great listener & problem solver – You genuinely enjoy helping people
- Proficient with computers – You’re comfortable with scheduling tools and data entry
Since 2007, Basement Systems Québec has been a leader in foundation repair, helping thousands of homeowners protect their biggest investment. We are part of the #1 Contracting Network in the World and have won multiple awards, including:
#1 Canadian Dealer – Contractor Nation - since 2018,
Consumer Choice Awards (2019, 2020, 2021),
Recognized by APCHQ & ACQ for excellence in service.
See what makes us different!
https://www.youtube.com/watch?v=W2gJMJhBtjE
www.basementsystemsquebec.com
Additional Information
Job Type: Full-time
Experience: Experience Required
Contact Information
Name: Rebecca
Phone: 1-450-682-0055
Email: rh@soussol.com
Apply For This Job
All fields with (*) are required
First Name*
Last Name*
Email*
Phone*
Upload Resume*
Accepted file types: doc, docx, pdf, rtf, txt, odf, gif, jpeg, jpg, png
I prefer to enter it manually
Paste Resume
Do you have a cover letter?
Yes No
Upload Cover Letter
Accepted file types: doc, docx, pdf, rtf, txt, odf, gif, jpeg, jpg, png
I prefer to enter it manually
Paste Cover Letter
How did you hear about this career opportunity?
By checking, you are consenting to receive transactional/informational SMS communications about your application and employment opportunities at Systèmes Sous-sol Québec. Message frequency may vary. Data rates may apply, reply STOP to opt-out. Terms of Use | Privacy
Security * 2 5 =
Rejoignez Notre Équipe en tant que Spécialiste du Centre d’Appels !
Chez Systèmes Sous-sol Québec, nous croyons que le succès passe avant tout par nos employés. Nous offrons un environnement de travail positif, stimulant et axé sur le travail d'équipe, où chacun a l'occasion de se développer, d'être reconnu et de contribuer concrètement à notre croissance. Si vous aimez aider les gens et faire partie d'une équipe qui gagne, nous voulons vous rencontrer !
Voici ce qui vous attend en rejoignant notre équipe
- 19 $/heure + commission + primes annuelles – Soyez récompensé pour votre travail acharné !
- Avantages sociaux après 90 jours
- Contribution REER jusqu’à 3 % – Nous investissons dans votre avenir
- Poste permanent, à temps plein – La stabilité que vous méritez !
- Des opportunités de développement et d’évolution – Nous investissons en VOUS !
- Répondre aux appels entrants et effectuer des appels sortants avec professionnalisme et le sourire
- Planifier et coordonner des rendez-vous avec les propriétaires. Aucune vente sous pression !
- Assurer le suivi avec les clients pour garantir leur satisfaction et une communication claire
- Mettre à jour et organiser les dossiers clients
- Optimiser l’horaire des rendez-vous et assurer le bon déroulement des opérations
- Gérer des tâches administratives (messages, emails, impression, classement, etc.)
- 1 an+ d’expérience en service à la clientèle ou centre d’appels – Vous êtes un communicateur naturel !
- Bilingue (français & anglais) – Vous êtes à l’aise avec une clientèle variée.
- Excellente gestion du multitâche – Vous excellez dans un environnement dynamique.
- Bon sens de l’écoute & capacité à résoudre des problèmes – Vous aimez aider les autres.
- À l’aise avec les outils informatiques – Vous maîtrisez la planification et la saisie de données.
#1 Dealer Canadien – Contractor Nation - depuis 2018
Prix Choix du Consommateur (2019, 2020, 2021)
Reconnus par l’APCHQ & l’ACQ pour notre excellence en service
Découvrez ce qui nous rend uniques !
https://www.youtube.com/watch?v=W2gJMJhBtjE
www.systemessoussolquebec.com
Join Our Team as an Appointment Center Specialist!
At Basement Systems Québec, we believe our success starts with our people. We offer a positive, supportive, and team-oriented work environment where everyone has the opportunity to grow, be recognized, and make a real impact on our company's success. If you enjoy helping others and want to be part of a winning team, we'd love to meet you!
Here's What You Can Expect When You Join Our Team:
- $19/hour + bonuses – Get rewarded for your hard work!
- Benefits after 90 days
- RRSP matching up to 3% – we’re invested in your future
- Full-time, permanent position – Stability you can count on
- Opportunities for growth & development – We invest in YOU
- Answer inbound and do outbound calls with professionalism and a smile
- Schedule and coordinate appointments with homeowners – no hard selling!
- Follow up with customers to ensure satisfaction and clear communication
- Keep customer records organized and up to date
- Help optimize the team’s schedule and ensure smooth operations
- Assist with administrative tasks like texts, emails, printing, and organization
- 1+ year of customer service or call center experience – You’re a natural communicator
- Bilingual (French & English) – You can easily connect with a wide range of customers
- Strong multitasking skills – You thrive in a fast-paced environment
- Great listener & problem solver – You genuinely enjoy helping people
- Proficient with computers – You’re comfortable with scheduling tools and data entry
#1 Canadian Dealer – Contractor Nation - since 2018,
Consumer Choice Awards (2019, 2020, 2021),
Recognized by APCHQ & ACQ for excellence in service.
See what makes us different!
https://www.youtube.com/watch?v=W2gJMJhBtjE
www.basementsystemsquebec.com
More about this job
Responsibilities
The agent handles inbound and outbound calls to schedule and coordinate appointments with homeowners. They are also responsible for maintaining customer records and performing general administrative tasks to ensure smooth operations.
Requirements
Candidates must have over one year of experience in customer service or a call center and be bilingual in French and English. Proficiency with computer tools and strong multitasking abilities are essential for success in this role.
Skills
- Customer Service
- Call Center Operations
- Bilingualism
- Multitasking
- Problem Solving
- Data Entry
- Scheduling
- Active Listening
- Administrative Support
- Professional Communication
Benefits
- Health benefits after 90 days
- RRSP matching up to 3%
- Opportunities for growth and development
Visa sponsorship
Not detected in the job text
Hiring contact
Rebecca
Categories
- Customer Service & Support
- Administrative
- Construction
- Sales
Keywords
- Call Center
- Appointment Setting
- Foundation Repair
- Bilingual
- Administrative Tasks
- Data Entry
- Scheduling Tools
- Customer Satisfaction
- Inbound Calls
- Outbound Calls