Appointment Center - Customer Service Representative
- Dartmouth, NS, Canada
Starting wage: $23 per hour · Full-time
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Job details
- Pay
- Starting wage: $23 per hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Customer Service Representative – Appointment Centre
Ridgeback Basement Systems Ltd. is looking for a highly motivated, positive, and organized individual to join our team as a Customer Service Representative in our Appointment Centre.
The ideal candidate will have strong organizational, customer service, and time management skills, excellent attention to detail, proficient computer skills, the ability to troubleshoot service calls and excellent verbal communication skills.
This individual must be comfortable speaking with current and prospective customers over the phone, handling inbound informational and troubleshooting calls, and making outbound calls to schedule sales appointments and annual maintenance appointments.
Full-time: Monday - Friday
Roles & Responsibilities
Starting wage: $23 per hour
Ridgeback Basement Systems is a family-oriented company that values its employees and offers a friendly, casual work environment, competitive opportunities, and employee benefits. Location for in office work Mt. Uniacke.
To learn more about Ridgeback Basement Systems, visit ridgebackbasement.ca or find us on Facebook.
Interested candidates are invited to submit their resume by email to:
holly@ridgebackbasement.ca
Ridgeback Basement Systems Ltd. is looking for a highly motivated, positive, and organized individual to join our team as a Customer Service Representative in our Appointment Centre.
The ideal candidate will have strong organizational, customer service, and time management skills, excellent attention to detail, proficient computer skills, the ability to troubleshoot service calls and excellent verbal communication skills.
This individual must be comfortable speaking with current and prospective customers over the phone, handling inbound informational and troubleshooting calls, and making outbound calls to schedule sales appointments and annual maintenance appointments.
Full-time: Monday - Friday
Roles & Responsibilities
- Answer incoming calls, respond to customer inquiries, and direct calls as required in a timely manner.
- Book sales appointments for our Sales Consultants.
- Organized Sales Inspections geographically for easy travelling.
- Schedule annual maintenance appointments and service calls.
- Trouble shoot incoming service calls. ( training provided)
- Process customer payments.
- Perform accurate data entry and maintain customer records in the company system.
- Assist with filing and organizing company documents.
- Provide general administrative support to the team.
- Participate in company training and seminars in Connecticut, as required.
- Strong customer service and communication skills.
- Excellent organizational skills and attention to detail.
- Proficient computer skills and the ability to learn new software.
- Comfortable handling inbound and outbound telephone calls.
- Strong multitasking and time management abilities.
- A positive attitude, professional demeanor, and willingness to learn.
- Valid passport required for potential training and seminars in Connecticut.
Starting wage: $23 per hour
Ridgeback Basement Systems is a family-oriented company that values its employees and offers a friendly, casual work environment, competitive opportunities, and employee benefits. Location for in office work Mt. Uniacke.
To learn more about Ridgeback Basement Systems, visit ridgebackbasement.ca or find us on Facebook.
Interested candidates are invited to submit their resume by email to:
holly@ridgebackbasement.ca
More about this job
Responsibilities
Handle inbound customer calls and inquiries, troubleshoot service calls, and schedule sales, maintenance, and service appointments. Process payments, maintain accurate customer records, organize documents, and provide general administrative support.
Requirements
Candidates should have strong customer service and communication skills, excellent organization and attention to detail, computer proficiency, and the ability to manage calls and multiple tasks. A positive, professional attitude and a valid passport for potential training in Connecticut are required.
Skills
- Customer Service
- Verbal Communication
- Organization
- Time Management
- Attention To Detail
- Computer Proficiency
- Telephone Communication
- Troubleshooting
- Appointment Scheduling
- Data Entry
- Multitasking
- Customer Record Management
- Payment Processing
- Administrative Support
Visa sponsorship
Not detected in the job text
Hiring contact email
holly@ridgebackbasement.ca
Categories
- Customer Service & Support
- Administrative
- Sales
Keywords
- Appointment Centre
- Customer Service
- Inbound Calls
- Outbound Calls
- Sales Appointments
- Annual Maintenance Appointments
- Service Calls
- Troubleshooting
- Appointment Scheduling
- Geographic Scheduling
- Customer Inquiries
- Payment Processing
- Data Entry
- Customer Records
- Computer Skills
- Administrative Support
- Document Organization
- Telephone Communication
- Time Management
- Attention To Detail
- Training Seminars