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Contrôles Laurentide / Laurentide Controls

Director of Operations - Industrial Control Systems

Kirkland, QC, H9J 4A1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

DIRECTOR OF OPERATIONS – INDUSTRIAL CONTROL SYSTEMS

Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive in Eastern Canada.

Sounds Exciting? Join us

Reporting to the VP – Systems & Solutions, the Director of Operations leads the service and engineering activities related to industrial control and automation systems, including Emerson DeltaV, Ovation and PACSystems platforms.

The Director of Operations oversees installed systems lifecycle services, systems engineering teams, and our Project Management Office (PMO). They ensure the successful completion of projects, adherence to budgets, deadlines and quality standards, while maintaining customer satisfaction and operational team performance in an environment of growth and continuous improvement.

WHAT YOU BRING TO THE TABLE

Drives sales growth and customer satisfaction:

Ensure the overall delivery and quality of service offerings to our customers
Set the required quality standards in the execution of the work to be done by the team
Be responsible for achieving financial targets (Revenues, Margins & Profits)
Be responsible for forecasting and hiring the workforce to ensure the achievement of financial objectives in the short, medium, long term
Ensure the creation and implementation of strategies to support growth and business development

Ensure the productivity, efficiency, and development of the team:

Oversee the day-to-day operations of all systems and solutions related services
Provide direct management of the supervisors of the service and engineering team
Coordinate the development of key performance objectives for functions and direct reporting
Oversee key talent development programs including achievement of required certifications from Emerson and other third parties

Ensure operational excellence:

In relation to workforce planning, assess current and future workload with a view to forecasting the use and/or hiring of human resources
Develop strategy for talent acquisition, development, and retention in order to ensure the longterm growth and health of the Systems & Solutions business
Participate in the recruitment process, hiring as well as the integration of new employees
Ensure health and safety policies are implemented throughout the teams

General management:

Assess key investments in equipment, infrastructure and talent
Communicate strategy and results to employees of the Systems & Solutions service and engineering teams
Engage with leaders in broader organizational strategic planning
Communicate to employees the health and safety policies and other policies of Laurentide Controls

ESSENTIAL SKILLS AND QUALIFICATIONS TO BE SUCCESSFUL

Experience in delivering automation or engineering projects and lifecycle service contracts
Strength in developing and communicating clear plans in line with our objectives
Ability to work in a team and focused on finding solutions
Professional attitude, ease of communication with people, autonomy, and initiative
Concern for the satisfaction of external and internal customers
Able to work under pressure
Strong written and verbal communication skills in French
Written and verbal communication skills in English considered an asset
Knowledge of Emerson DeltaV, Ovation and PACSystems platforms considered an asset

WORK LOCATION: Kirkland, Quebec. Travelling required ( less than 25%).

ABOUT US

Laurentide’s purpose is To Help Industry Thrive in Eastern Canada. More than words, our values compel us to think differently, to act with integrity and to shape our future according to them. It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we: Empower People. Advance Industry.

In accordance with Bill 96, this job requires English proficiency to serve clients in Atlantic Canada and interact with US suppliers, ensuring effective communication and operational efficiency.

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More about this job

Responsibilities

Lead service and engineering operations for industrial control and automation systems, including lifecycle services, engineering teams, and the Project Management Office. Ensure projects meet financial, schedule, quality, and customer satisfaction goals while developing the workforce and supporting business growth.

Requirements

Candidates should have experience delivering automation or engineering projects and lifecycle service contracts, along with strong planning, communication, teamwork, and problem-solving abilities. French communication skills are required; English is an asset, and familiarity with Emerson DeltaV, Ovation, and PACSystems is also an asset.

Skills

Operations Leadership
Industrial Automation
Project Delivery
Lifecycle Services
Financial Management
Workforce Planning
Business Development
Customer Satisfaction
Team Development
Talent Acquisition
Quality Management
Health And Safety
Project Management
Communication
Emerson DeltaV
Ovation

Visa sponsorship

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Keywords

Industrial Control Systems
Industrial Automation
Emerson DeltaV
Ovation
PACSystems
Systems Engineering
Lifecycle Services
Service Contracts
Project Management Office
Project Delivery
Revenue
Margins
Profitability
Financial Forecasting
Workforce Planning
Talent Acquisition
Talent Development
Employee Retention
Business Development
Quality Standards
Customer Satisfaction
Operational Excellence
Health And Safety
Continuous Improvement
Engineering Projects
French Communication
English Communication

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