Inside Sales Associate - Electrical and Instrumentation

INSIDE SALES ASSOCIATE - ELECTRICAL AND INSTRUMENTATION

Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive in Eastern Canada.

SOUNDS EXCITING? JOIN US

As an Inside Sales Associate, you will play a key role in supporting the service team and building strong customer relationships. Working closely with operations, internal teams, and business partners, you will help deliver solutions that meet our customers’ needs while ensuring an exceptional customer experience. Through your proactive approach and commitment to service excellence, you will directly contribute to the growth of the company and the success of our customers.

You don't need previous experience in the industrial sector to succeed in this role. If you're passionate about customer service, comfortable using computer systems, and eager to learn, we'll provide you with the tools and support you need to succeed. You'll also be backed by our technical specialists whenever more specialized expertise is required.

WHAT YOU BRING TO THE TABLE

• Build and maintain strong customer relationships by providing prompt, professional, and personalized service.
• Respond to customer inquiries by phone and email, ensuring timely and thorough follow-up.
• Prepare quotations, process orders, and coordinate the various stages of the sales process.
• Collaborate with Outside Sales Representatives, technical teams, and partners to deliver solutions that best meet customer needs.
• Identify business opportunities and contribute to the company's growth by providing an exceptional customer experience.
• Maintain accurate information in company systems and ensure proper follow-up on customer accounts and activities.

ESSENTIAL SKILLS AND QUALIFICATIONS TO BE SUCCESSFUL

• Experience in customer service, sales support, or any other customer-facing role.
• We welcome candidates with experience in retail, hospitality, restaurants, banking, call centres, or any other customer service-focused environment.
• Strong computer skills and the ability to quickly learn new systems.
• Excellent communication and interpersonal skills, with the ability to build trusting relationships.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• A collaborative mindset and the ability to work effectively with a variety of internal and external stakeholders.
• Curiosity, initiative, and a willingness to learn.
• Experience with an ERP or CRM system is considered an asset.
• College diploma in a relevant field, or an equivalent combination of education and experience.
• Strong verbal and written communication skills in French.
• Strong verbal and written communication skills in English would be considered an asset.

WORK LOCATION: Kirkland, QC

ABOUT US

Laurentide’s purpose is To Help Industry Thrive in Eastern Canada. More than words, our values compel us to think differently, to act with integrity and to shape our future according to them. It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we:  Empower People. Advance Industry.

In accordance with Bill 96, this job requires English proficiency to serve clients in Atlantic Canada and interact with US suppliers, ensuring effective communication and operational efficiency.