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Added 4 mins ago
AW
Manager, Product Portfolio Strategy & Go-to-Market
ACI World - Airports Council International
Montreal, QC
- Contract
The incumbent is responsible for translating market data, customer knowledge, and client expectations into a clear and actionable product and commercial strategy for the ASQ product…
Added 4 mins ago
A
SAP Project Manager / Delivery Manager
Artech
Montreal, QC
- Contract
Title: SAP Project Manager / Delivery Manager
Added 4 mins ago
CR
Division Director
Clarity Recruitment
Toronto, ON
- Full-time
Lead a team of seven: senior Contingent Recruiters, client-facing Engagement Managers and a Recruitment Coordinator. Weekly one-on-ones, live development plans, and in-office onboarding for…
Added 4 mins ago
HT
Recruteur(e) junior et Coordonnateur(trice) de projets (PCO) – Talent Acquisition
Hudson Talent Solutions
Quebec, QC
- Full-time
Location: Sainte-Foy, Quebec (hybrid model – 3 days per week on site)
Added 4 mins ago
CD
Senior Sales Manager – Americas Touring Shows
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Must reside in Montréal, Canada
Added 4 mins ago
PS
Senior Manager, IT Business Partner
Periscope Search Group
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- Full-time
Our client is a Toronto-headquartered global supply chain company with operations in 15+ countries and a workforce of 25,000+ people. Its global HR organization runs on SAP SuccessFactors,…
Added 4 mins ago
B
Commercial Insurance Advisor- Service Team
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Dryden, ON · Thunder Bay, ON · Kenora, ON
- Full-time
…establish a climate of trust, develop and maintain a strong client list, close commercial sales, and provide excellent and timely customer…
Added 4 mins ago
H
Shift Supervisor, Full Time
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ON · TORONTO, ON
- Full-time
Address all guest and client inquiries and concerns immediately and professionally, escalating to the Manager when required.
Added 19 mins ago
TS
Recruiter Entrepreneur
The Staffing Exchange Inc.
Canada
- Contract
The ability to collaborate on shared client opportunities and candidate searches
Added 19 mins ago
BI
Automation Lead
Beta-Tech Inc. (BTI)
Calgary, AB
- Full-time
…through design and code reviews, so the work meets BTI’s and the client’s standards. Mentor team members, improve programming standards, build reusable libraries and templates, and capture…
Added 19 mins ago
ES
SAP BASIS Consultant (Application support)
Epsilon Solutions Ltd.
Toronto, ON
- Contract
Extensive knowledge of business applications processes ie Netweaver CRM Banking Services Enterprise Portal Solution Manager
Added 19 mins ago
LA
Legal Aid Worker
Legal Aid Ontario
Toronto, ON
- Contract
…opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the…
Added 19 mins ago
LA
French Bilingual Legal Aid Worker (17 months)
Legal Aid Ontario
Toronto, ON
- Contract
…opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the…
Added 19 mins ago
QM
Service Manager - HVAC
Quantum Management Services Ltd.
Calgary, AB
- $90,000 to $100,000 CAD / year
- Full-time
Our client, an established and growing home services organization, is seeking a Service Manager to lead its Calgary service operations.
Added 19 mins ago
D
Senior Developer
Dexian
Toronto, ON
- Contract
Our client is seeking an experienced Mid-Senior ServiceNow Developer to support the ongoing development, enhancement, and optimization of its enterprise ServiceNow platform.
Added 19 mins ago
LA
2027 2L Bilingual Summer Law Student - Immigration & Refugee (Ottawa)
Legal Aid Ontario
Ottawa, ON
- Full-time
…opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the…
Added 19 mins ago
CC
Shared Services Specialist (Condo Management Admin)
Converge Condo Management
AB · Edmonton, AB
- Full-time
…across Alberta and British Columbia. We are redefining the client experience through people, process, and technology to bring peace of mind to communities. Our shared services team is the…
Added 19 mins ago
Senior Systems Analyst
F12.net
Cambridge, ON
The Position: Reporting to the Manager, Service Delivery – Our Sr. Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As a senior…
Added 19 mins ago
Territory Manager
F12.net
AB
The Territory Manager converts sales opportunities to Workshops or Assessments and then directs those efforts, in conjunction with Solutions Leads and Security Analysts, to their successful…
Added 19 mins ago
Project Manager
F12.net
Surrey, BC
…responsibilities include all project management, scheduling, client communication, and internal process meetings. The Project Services Manager ensures the project technicians’ time is used…
Added 19 mins ago
Service Delivery Manager – ServiceNow AMS and Managed Services
Talents LGS
Montreal, QC
At IBM Consulting FutureNow, we unite human expertise and artificial intelligence to deliver client results with certainty, speed, and value. Fueled by LGS, with offices in Montreal and…
Added 19 mins ago
M
Chef, Logistique inversée (Retours et rappels)/Manager, Reverse Logistics (Returns & Recalls)
McKesson
Montreal, QC
- Full-time
…financière, la conformité, la faisabilité opérationnelle, l’impact client et les considérations liées aux partenariats à long…
Added 19 mins ago
AL
Client Services Administrator (Vancouver)
AGAT Laboratories
Vancouver, BC
- $20 to $23 CAD / hour
- Full-time
Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team including Client Services Representatives and the Client Services…
Added 19 mins ago
K
SEM Manager
Klick
Toronto, ON
- Full-time
The SEM Manager develops and optimizes paid search programs that help pharmaceutical and life sciences clients reach healthcare providers and patients. This role partners closely with Media…
Added 34 mins ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Mississauga, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…

Converge Condo Management

Shared Services Specialist (Condo Management Admin)

AB, Canada
Edmonton, AB, Canada

Pay Range: $40,000- 50,000 · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Pay Range: $40,000- 50,000
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Hybrid / Remote within Alberta or British Columbia - Full Time

ABOUT CONVERGE CONDO MANAGEMENT

Converge Condo Management provides strata and condo management services across Alberta and British Columbia. We are redefining the client experience through people, process, and technology to bring peace of mind to communities. Our shared services team is the first point of contact for our clients - ensuring that every request is received, tracked, and handled efficiently with professionalism and care.

THE OPPORTUNITY

We are looking for a detail-oriented Shared Services Specialist to join our growing team. You will be the heartbeat of our shared inbox - logging, triaging, and responding to client requests while coordinating with condo managers, vendors, and internal teams. You'll play an important role in creating a consistent, responsive experience for the communities we manage.

This role is perfect for an aspiring condo manager, or someone who excels in organization, communication, and the satisfaction of helping others quickly and clearly.

WHAT YOU’LL DO

Working closely with the leadership team, you will:

Monitor and manage incoming client requests through our shared inbox and digital ticketing system.
Acknowledge new client requests promptly with friendly, professional responses that reflect Converge values.
Assign and tag tickets to the correct team members or departments, tracking progress through completion.
Prioritize issues by urgency, ensuring that safety and maintenance emergencies are escalated immediately.
Maintain documentation standards and ensure all communication is accurately logged.
Follow up on open tickets to ensure timely updates and resolution for clients.
Collaborate with condo managers and vendors to keep client updates accurate and consistent.
Support document filing, organizational projects, and administrative recordkeeping as needed.
Monitor ticket timelines and outstanding commitments, proactively following up with team members when updates or actions are overdue.
Ensure clients receive regular communication, even when an issue cannot be resolved immediately.
Identify recurring inquiries, service gaps, or process improvements and bring them forward to the leadership team.

WHAT WE’RE LOOKING FOR

1+ years of experience in customer facing roles, retail, office administration, experience in Condo Management preferred
Proven ability to manage multiple priorities and communicate clearly in writing.
Comfort working in digital systems (Dropbox, Microsoft Office, Google Suite).
Strong attention to detail and follow-through.
Positive, hospitality-focused attitude.
Familiarity with strata, condo, or property management (an asset, not required).
Ability to remain calm and professional when handling frustrated clients or time-sensitive requests.
Strong problem-solving skills and the ability to recognize when an issue needs to be escalated.
Comfortable working independently in a remote environment while staying connected with a collaborative team.
Ability to take ownership of tasks and see them through to completion.

WORK CONDITIONS

Location: Hybrid / Remote within Alberta or British Columbia
Pay Range: $40,000- 50,000

If this sounds like the right fit for your skills and career goals, we’d love to hear from you. Please email your resume to julia@convergecondo.com to apply or learn more.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage the shared inbox and ticketing system by acknowledging, logging, assigning, prioritizing, and tracking client requests through resolution. Coordinate with condo managers, vendors, and internal teams, maintain accurate records, follow up on overdue items, and identify recurring issues or process improvements.

Requirements

Applicants should have at least one year of customer-facing, retail, or office administration experience; condo management experience is preferred. They should communicate clearly, manage competing priorities, use digital tools such as Dropbox, Microsoft Office, and Google Suite, and remain professional, organized, and self-directed in a remote team environment.

Skills

Customer Service
Written Communication
Organization
Attention To Detail
Ticket Management
Prioritization
Problem-Solving
Issue Escalation
Follow-Through
Documentation
Administrative Recordkeeping
Client Communication
Vendor Coordination
Time Management
Microsoft Office
Google Suite

Visa sponsorship

Not detected in the job text

Hiring contact email

julia@convergecondo.com

Keywords

Shared Services
Condo Management
Strata Management
Property Management
Customer Service
Shared Inbox
Digital Ticketing System
Client Requests
Ticket Triage
Ticket Tracking
Issue Prioritization
Emergency Escalation
Maintenance
Client Communication
Vendor Coordination
Condo Managers
Documentation
Administrative Recordkeeping
Document Filing
Process Improvement
Dropbox
Microsoft Office
Google Suite
Remote Work
Alberta
British Columbia

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Jobs in Canada