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Converge Condo Management

Shared Services Specialist (Condo Management Admin)

AB, Canada
Edmonton, AB, Canada

Pay Range: $40,000- 50,000 · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Pay Range: $40,000- 50,000
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Hybrid / Remote within Alberta or British Columbia - Full Time

ABOUT CONVERGE CONDO MANAGEMENT

Converge Condo Management provides strata and condo management services across Alberta and British Columbia. We are redefining the client experience through people, process, and technology to bring peace of mind to communities. Our shared services team is the first point of contact for our clients - ensuring that every request is received, tracked, and handled efficiently with professionalism and care.

THE OPPORTUNITY

We are looking for a detail-oriented Shared Services Specialist to join our growing team. You will be the heartbeat of our shared inbox - logging, triaging, and responding to client requests while coordinating with condo managers, vendors, and internal teams. You'll play an important role in creating a consistent, responsive experience for the communities we manage.

This role is perfect for an aspiring condo manager, or someone who excels in organization, communication, and the satisfaction of helping others quickly and clearly.

WHAT YOU’LL DO

Working closely with the leadership team, you will:

Monitor and manage incoming client requests through our shared inbox and digital ticketing system.
Acknowledge new client requests promptly with friendly, professional responses that reflect Converge values.
Assign and tag tickets to the correct team members or departments, tracking progress through completion.
Prioritize issues by urgency, ensuring that safety and maintenance emergencies are escalated immediately.
Maintain documentation standards and ensure all communication is accurately logged.
Follow up on open tickets to ensure timely updates and resolution for clients.
Collaborate with condo managers and vendors to keep client updates accurate and consistent.
Support document filing, organizational projects, and administrative recordkeeping as needed.
Monitor ticket timelines and outstanding commitments, proactively following up with team members when updates or actions are overdue.
Ensure clients receive regular communication, even when an issue cannot be resolved immediately.
Identify recurring inquiries, service gaps, or process improvements and bring them forward to the leadership team.

WHAT WE’RE LOOKING FOR

1+ years of experience in customer facing roles, retail, office administration, experience in Condo Management preferred
Proven ability to manage multiple priorities and communicate clearly in writing.
Comfort working in digital systems (Dropbox, Microsoft Office, Google Suite).
Strong attention to detail and follow-through.
Positive, hospitality-focused attitude.
Familiarity with strata, condo, or property management (an asset, not required).
Ability to remain calm and professional when handling frustrated clients or time-sensitive requests.
Strong problem-solving skills and the ability to recognize when an issue needs to be escalated.
Comfortable working independently in a remote environment while staying connected with a collaborative team.
Ability to take ownership of tasks and see them through to completion.

WORK CONDITIONS

Location: Hybrid / Remote within Alberta or British Columbia
Pay Range: $40,000- 50,000

If this sounds like the right fit for your skills and career goals, we’d love to hear from you. Please email your resume to julia@convergecondo.com to apply or learn more.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage the shared inbox and ticketing system by acknowledging, logging, assigning, prioritizing, and tracking client requests through resolution. Coordinate with condo managers, vendors, and internal teams, maintain accurate records, follow up on overdue items, and identify recurring issues or process improvements.

Requirements

Applicants should have at least one year of customer-facing, retail, or office administration experience; condo management experience is preferred. They should communicate clearly, manage competing priorities, use digital tools such as Dropbox, Microsoft Office, and Google Suite, and remain professional, organized, and self-directed in a remote team environment.

Skills

Customer Service
Written Communication
Organization
Attention To Detail
Ticket Management
Prioritization
Problem-Solving
Issue Escalation
Follow-Through
Documentation
Administrative Recordkeeping
Client Communication
Vendor Coordination
Time Management
Microsoft Office
Google Suite

Visa sponsorship

Not detected in the job text

Hiring contact email

julia@convergecondo.com

Keywords

Shared Services
Condo Management
Strata Management
Property Management
Customer Service
Shared Inbox
Digital Ticketing System
Client Requests
Ticket Triage
Ticket Tracking
Issue Prioritization
Emergency Escalation
Maintenance
Client Communication
Vendor Coordination
Condo Managers
Documentation
Administrative Recordkeeping
Document Filing
Process Improvement
Dropbox
Microsoft Office
Google Suite
Remote Work
Alberta
British Columbia

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Jobs in Canada