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Added 14 mins ago
FC
Procurement Coordinator
FCC Construcción
Toronto, ON
- $89,000 to $102,000 CAD / year
- Full-time
Ability to work effectively within a team environment and be service oriented
Added 14 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 14 mins ago
ME
Service Coordinator
McDougall Energy Inc.
Owen Sound, ON
- Full-time
McDougall Energy is looking for a detailed orientated person to fill the position of Service Coordinator at our Owen Sound Branch. Reporting to the Service Manager, the Service Coordinator…
Added 14 mins ago
AL
Regulatory Affairs Manager
Apsida Life Science
Canada
- Contract
…for a cost-effective, high-quality, and trusted recruitment service that puts the candidate journey at the heart of the recruitment…
Added 14 mins ago
A
Integration Manager – People Tech (Bangkok Based, relocation provided) [SHP]
Agoda
Montreal, QC
- Full-time
The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff…
Added 14 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 14 mins ago
B
Customer Experience Portfolio Lead
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…customer experience initiatives. Reporting to the CX Senior Manager, this role works closely with data analysts and CX champions to prioritize opportunities, build financial business cases,…
Added 14 mins ago
CD
Marketing Manager - Americas
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
…smooth running of operations, for putting their ingenuity at the service of their team, in addition to contributing to enhancing their expertise and developing practices unique to Cirque du…
Added 14 mins ago
CD
Textile Management Handler
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
…smooth running of operations, for putting their ingenuity at the service of their team, in addition to contributing to enhancing their expertise and developing practices unique to Cirque du…
Added 14 mins ago
CD
Senior Sales Manager – Americas Touring Shows
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Must reside in Montréal, Canada
Added 14 mins ago
PS
Senior Manager, IT Business Partner
Periscope Search Group
Toronto, ON
- Full-time
…agenda: where AI, ML and automation can improve employee self-service and predictive talent…
Added 14 mins ago
CD
Warehouse Associate
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
…smooth running of operations, for putting their ingenuity at the service of their team, in addition to contributing to enhancing their expertise and developing practices unique to Cirque du…
Added 14 mins ago
B
Customer Experience Data Analyst
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an experienced CX Data Analyst to strengthen our CX function. Reporting to the CX Senior Manager and collaborating with the CX Portfolio Lead, this role translates…
Added 14 mins ago
UH
Hand Therapist - Occupational Therapist or Physiotherapist
University Health Network
Toronto, ON
- Full-time
Participates in service, departmental, Allied Health and UHN meetings.
Added 14 mins ago
O&
Key Employee - Events
Oliver & Bonacini
Toronto, ON
- Part-time
Under the direction of the Location Manager, the Key Employee supports the preparation, setup, and execution of events, while assisting in overseeing floor operations. This role includes…
Added 14 mins ago
O&
Supervisor - Queen's Cross Food Hall
Oliver & Bonacini
Toronto, ON
- $23 to $27 CAD / hour
- Full-time
Smart Serve certification required
Added 14 mins ago
TC
Power Systems Service Manager
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Winnipeg, MB
- Full-time
The Power Systems Service Manager has overall responsibility for the parts and service operations within his assigned branch or territory, including but not limited to responsibilities for…
Added 14 mins ago
IR
Associate Vice President, Salesforce Engineering & Development
Info-Tech Research Group
Toronto, ON · London, ON
- Full-time
…a Quality Engineering Lead, and a Salesforce Administration Manager, all while partnering as a peer with Product Management and collaborating closely with a separate Architecture…
Added 14 mins ago
B
Commercial Insurance Advisor- Service Team
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Dryden, ON · Thunder Bay, ON · Kenora, ON
- Full-time
We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.
Added 14 mins ago
TH
Receiving Part Time (Collingwood)
The Home Depot
Collingwood, ON
- Part-time
A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures
Added 14 mins ago
H
Shift Supervisor, Full Time
Havergal
ON · TORONTO, ON
- Full-time
Managed and operated multiple food service brand units simultaneously under the direction of the Manager, maintaining full on-site lead accountability across all assigned locations.
Added 14 mins ago
AT
IT Support Technician - Co-op Student
ATS Traffic
Edmonton, AB
- Full-time
Reports To: Damion Gallimore, Technology Manager
Added 14 mins ago
CS
Part Time HCA- 3pm-10pm
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Calgary, AB · Scenic Acres
- Part-time
Must possess strong written and oral communication skills · Must have demonstrated sound skills and knowledge of providing personal care duties
Added 28 mins ago
MC
Floating Leasing & Admin (Central)
Medallion Corporation
Toronto, ON
- Full-time
…experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to delivering the very best in the role that they play to…
Added 28 mins ago
A
Senior Database Administrator (SQL Server, Oracle & Azure Cloud)-RQ11860
Amyantek
Toronto, ON
- Contract

Converge Condo Management

Shared Services Specialist (Condo Management Admin)

AB, Canada
Edmonton, AB, Canada

Pay Range: $40,000- 50,000 · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Pay Range: $40,000- 50,000
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Hybrid / Remote within Alberta or British Columbia - Full Time

ABOUT CONVERGE CONDO MANAGEMENT

Converge Condo Management provides strata and condo management services across Alberta and British Columbia. We are redefining the client experience through people, process, and technology to bring peace of mind to communities. Our shared services team is the first point of contact for our clients - ensuring that every request is received, tracked, and handled efficiently with professionalism and care.

THE OPPORTUNITY

We are looking for a detail-oriented Shared Services Specialist to join our growing team. You will be the heartbeat of our shared inbox - logging, triaging, and responding to client requests while coordinating with condo managers, vendors, and internal teams. You'll play an important role in creating a consistent, responsive experience for the communities we manage.

This role is perfect for an aspiring condo manager, or someone who excels in organization, communication, and the satisfaction of helping others quickly and clearly.

WHAT YOU’LL DO

Working closely with the leadership team, you will:

Monitor and manage incoming client requests through our shared inbox and digital ticketing system.
Acknowledge new client requests promptly with friendly, professional responses that reflect Converge values.
Assign and tag tickets to the correct team members or departments, tracking progress through completion.
Prioritize issues by urgency, ensuring that safety and maintenance emergencies are escalated immediately.
Maintain documentation standards and ensure all communication is accurately logged.
Follow up on open tickets to ensure timely updates and resolution for clients.
Collaborate with condo managers and vendors to keep client updates accurate and consistent.
Support document filing, organizational projects, and administrative recordkeeping as needed.
Monitor ticket timelines and outstanding commitments, proactively following up with team members when updates or actions are overdue.
Ensure clients receive regular communication, even when an issue cannot be resolved immediately.
Identify recurring inquiries, service gaps, or process improvements and bring them forward to the leadership team.

WHAT WE’RE LOOKING FOR

1+ years of experience in customer facing roles, retail, office administration, experience in Condo Management preferred
Proven ability to manage multiple priorities and communicate clearly in writing.
Comfort working in digital systems (Dropbox, Microsoft Office, Google Suite).
Strong attention to detail and follow-through.
Positive, hospitality-focused attitude.
Familiarity with strata, condo, or property management (an asset, not required).
Ability to remain calm and professional when handling frustrated clients or time-sensitive requests.
Strong problem-solving skills and the ability to recognize when an issue needs to be escalated.
Comfortable working independently in a remote environment while staying connected with a collaborative team.
Ability to take ownership of tasks and see them through to completion.

WORK CONDITIONS

Location: Hybrid / Remote within Alberta or British Columbia
Pay Range: $40,000- 50,000

If this sounds like the right fit for your skills and career goals, we’d love to hear from you. Please email your resume to julia@convergecondo.com to apply or learn more.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage the shared inbox and ticketing system by acknowledging, logging, assigning, prioritizing, and tracking client requests through resolution. Coordinate with condo managers, vendors, and internal teams, maintain accurate records, follow up on overdue items, and identify recurring issues or process improvements.

Requirements

Applicants should have at least one year of customer-facing, retail, or office administration experience; condo management experience is preferred. They should communicate clearly, manage competing priorities, use digital tools such as Dropbox, Microsoft Office, and Google Suite, and remain professional, organized, and self-directed in a remote team environment.

Skills

Customer Service
Written Communication
Organization
Attention To Detail
Ticket Management
Prioritization
Problem-Solving
Issue Escalation
Follow-Through
Documentation
Administrative Recordkeeping
Client Communication
Vendor Coordination
Time Management
Microsoft Office
Google Suite

Visa sponsorship

Not detected in the job text

Hiring contact email

julia@convergecondo.com

Keywords

Shared Services
Condo Management
Strata Management
Property Management
Customer Service
Shared Inbox
Digital Ticketing System
Client Requests
Ticket Triage
Ticket Tracking
Issue Prioritization
Emergency Escalation
Maintenance
Client Communication
Vendor Coordination
Condo Managers
Documentation
Administrative Recordkeeping
Document Filing
Process Improvement
Dropbox
Microsoft Office
Google Suite
Remote Work
Alberta
British Columbia

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