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Added 13 mins ago
SB
Manager, Channel Operations & Planning
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Manager, Channel Operations & Planning, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Director, Channel Marketing. The Manager, Channel…
Added 13 mins ago
RS
Logistics Manager
Ryder Supply Chain Solutions
St. Catharines, ON · CAN - St Catharines ON Glendale Ave
- Full-time
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 13 mins ago
Senior Manager Operations
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting to the Director of Operations, the Senior Manager, Operations is responsible for the performance and development of the manufacturing and production planning functions. As a…
Added 13 mins ago
FB
EDI Specialist
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the IT Enterprise Application Manager, you will be responsible for the analysis, configuration, implementation, documentation, and maintenance of various EDI Trade Partners…
Added 13 mins ago
R
Relationship Manager Intern, Business Markets
RBC
Langley (District), BC
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 13 mins ago
AP
Key Account Manager
Abell Pest Control
Vancouver, BC · New Westminster, BC · Delta, BC
- Full-time
…and different creative ways of doing business. Meeting our customer’s needs means to be constantly challenging our employees with an entirely new and exciting way to…
Added 13 mins ago
BR
Gestionnaire régional de la maintenance / Regional Maintenance Manager
BGO Real Estate
Montreal, QC
- Full-time
Added 13 mins ago
XC
Gestionnaire de l'approvisionnement et de la planification des matériaux // Procurement & Materials Planning Manager
XNRGY Climate Systems
Remote, Canada
- Full-time
- Remote
Added 13 mins ago
PV
Keyholder
Pet Valu
Westlock, AB
- Part-time
…pets. They share accountability to drive profit to fuel our growth and future as the Devoted Pet Lover’s life-cycle partner. The Keyholder assists with all operations in the store and helps…
Added 13 mins ago
S
store manager, North York, ON
Starbucks
Toronto, ON
- $62,500 to $82,600 CAD / year
3 years retail / customer service management experience
Added 13 mins ago
RB
Relationship Manager Intern, Business Markets
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 13 mins ago
KG
Senior Flavorist (Sr. Manager Taste Creation)
Kerry Group
Granby, QC
- Full-time
The Senior Flavorist plays a key role in flavor sales growth, flavor creation, flavor production and the flavor library. The role supports customer briefs efficiently while maintaining a…
Added 13 mins ago
HG
Expansion Controller
H&M Group
Toronto, ON
- Full-time
This on-site role reports into our Expansion Manager and is based out of Toronto Support
Added 13 mins ago
IB
Analyst, Supply Chain (12-month contract)
Indigo Books & Music
Brampton, ON
- $55,000 to $70,000 CAD / year
- Contract
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 13 mins ago
Associate Manager, Merchant Strategy & Operations
DoorDash Canada
Toronto, ON
We’re looking for a business-savvy operator with a strong bias toward action to drive merchant growth for DoorDash Canada. As a growth lead on the Merchant Strategy & Operations team,…
Added 29 mins ago
N
Department Manager (Niagara-on-the-lake Nike Store)
Nike
Niagara-on-the-Lake, ON · NFS CA NIAGARA ON THE LAKE
- $27.47 to $29 CAD / hour
- Full-time
As a Nike Department Manager, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for…
Added 29 mins ago
TI
Co-op Content Coordinator
TTI, Inc.
Toronto, ON
- Full-time
Reporting to the Senior Manager, Communications, and working closely with stakeholders across the organization, the Content Coordinator creates and publishes content, supports day-to-day…
Added 29 mins ago
T
Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Brossard, QC
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 29 mins ago
T
Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 29 mins ago
Account Manager 2
Convergence Networks
Ottawa, ON
We are seeking a passionate, technical and experienced Account Manager to join our team and play a crucial role in ensuring the success and satisfaction of our clients. By providing…
Added 29 mins ago
CT
Senior Planner
Creation Technologies
Vancouver, BC
- Full-time
…Planner works with the BU Supply Chain Director, BU Planning Manager, or both in achieving Planning-related deliverables, as per best practice, to align with Creation Performance…
Added 29 mins ago
EC
Intermediate Hydrotechnical Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Edmundston, NB · Moncton, NB · Mount Pearl, NL · Dartmouth, NS
- Full-time
…and mutual support between colleagues, which enables rapid growth within the team. - Geotechnical Project…
Added 29 mins ago
EC
Intermediate Hydropower Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Edmundston, NB · Moncton, NB · Mount Pearl, NL · Dartmouth, NS
- Full-time
…and mutual support between colleagues, which enables rapid growth within the team. - Geotechnical Project…
Added 29 mins ago
EC
Senior Hydrotechnical Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Edmundston, NB · Moncton, NB · Mount Pearl, NL · Dartmouth, NS
- Full-time
…and mutual support between colleagues, which enables rapid growth within the team. - Geotechnical Project…
Added 29 mins ago
EC
Senior Hydropower Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Edmundston, NB · Moncton, NB · Mount Pearl, NL · Dartmouth, NS
- Full-time
Multiple opportunities for professional growth, mentoring and skills development;

Convergence Networks

Account Manager 2

Ottawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

ACCOUNT MANAGERBUSINESS SERVICESOTTAWA, ON, CANADA

We are seeking a passionate, technical and experienced Account Manager to join our team and play a crucial role in ensuring the success and satisfaction of our clients. By providing exceptional support, guidance, and strategic advice throughout the customer journey, our Account Managers are crucial in driving the adoption of our IT and cybersecurity solutions and services.

WHAT DO OUR ACCOUNT MANAGERS DO?

Customer Growth and Value Realization:
- Drives customer adoption/engagement of services provided by CN through positioning, education, and alignment with customer business outcomes
- Creates, organizes, and shepherds customer value discussions with customers quarterly with engagement from CN’s Leadership Team
- Responsible for completing Account Mapping Template and creating/maintaining relationships with key Decision Makers, Champions and Influencers
- Primary advocate within internal CN stakeholder groups to drive tangible outcomes
Customer Satisfaction and Retention:
- Responsible for customer retention and to ensure customers are on target for contract renewals
- Responsible for risk identification and mitigation related to potential customer churn (Playbooks, Churn War Room, etc.)
- Works directly with Convergence Networks Customer Success Leadership to strategically align and coordinate engagement
Service Management:
- Serves as the primary point of contact for customer escalations, special requests, quoting, billing issues, etc.
- Drives adoption of customer self-service capabilities to optimize interactions and reduce friction
- Responsible for the coordination of customer interactions (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal CN Teams
- Oversees the transition from deployment to Steady State and establishes cadence/operating rhythm for assigned new customers

WHAT SKILLS DO I NEED TO BE A SUCCESSFUL ACCOUNT MANAGER?

Strong understanding of MSP services and ability to effectively move from one team to another to obtain answers and resolve issues with minimal assistance from the CN Leadership Team
Able to articulate CN's offerings, benefits, SOPs and deliverables with minimal assistance from the CN Leadership Team
Able to navigate value conversations and handle objections from customers with minimal oversight of the Customer Success Leadership Team/Engagement Coaches

WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?

3+ years of client relationship management, account management
2+ years in the MSP, IT or cyber security industries
Able to operate independently with minimal support from leadership
Excellent written and verbal communication skills
Can create, adhere to, and help influence standard organizational systems
Can organize and conduct speaking engagements to internal CN groups with minimal oversite from leadership

WHAT IS THE PHYSICAL WORK ENVIRONMENT LIKE?

Requires regular sitting/standing at a desk, working with a computer.
Requires standing, walking, sitting, using hands, seeing, reaching, talking, writing, and hearing
May require occasionally carrying or lifting equipment (10-50 pounds)
Position may require hours that exceed normal working hours per day during peak periods; on-call or travel work may include nights or weekends
Position requires regular contact with others - in meetings, by phone or by email.
Interactions focus on data collection, problem solving, needs analysis and technical training development. Interactions are initiated in person or electronically.
Position may require some travel to Convergence or client sites.

WHY SHOULD YOU WORK HERE?

Group benefits plans, including medical, dental, vision and health savings and supplement insurance, including retirement plans (401k and RRSP'S).
We believe in personal and professional growth. We offer regular internal training opportunities, as well as training and certification reimbursement so we can help you
We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well).

PERFECT FIT

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodation is available upon request for candidates taking part in all stages of the selection process.

The compensation range for this position is determined by a combination of factors including skills, experience, qualifications, and geographic location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive programs designed to reward individual and organizational performance. We are committed to pay transparency and comply with all applicable pay transparency legislation.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Account Manager is responsible for driving customer adoption of IT and cybersecurity services while ensuring high levels of client satisfaction and retention. They act as the primary point of contact for escalations, billing issues, and strategic value discussions to ensure long-term account success.

Requirements

Candidates must have at least 3 years of experience in client relationship management and 2 years in the MSP, IT, or cybersecurity industries. Strong communication skills and the ability to operate independently with minimal leadership oversight are essential for this role.

Skills

Account management
MSP services
IT solutions
Cybersecurity
Customer retention
Strategic advice
Risk identification
Customer engagement
Technical training
Problem solving
Communication skills
Account mapping
Billing management
Service management

Benefits

Medical insurance
Dental insurance
Vision insurance
Health savings account
Supplement insurance
Retirement plans
401k
RRSP
Training opportunities
Certification reimbursement
Teambuilding events

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
MSP
IT Services
Cybersecurity
Customer Success
Account Mapping
Retention
Churn Mitigation
Service Management
Client Relations
Strategic Planning
Technical Training
SOPs
Stakeholder Management
Business Services

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Work requirements

Jobs in Canada