Jobs in Canada

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Added 42 mins ago
KT
Regional Account Manager
Kal Tire
Edmonton, AB
- Full-time
Develop and nurture a trusted advisor relationship with assigned commercial tire accounts, key stakeholders, executive decision makers and influencers.
Added 42 mins ago
H
H&M Sales Advisor
H&M
Richmond, BC
- Part-time
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
Added 42 mins ago
SJ
Senior Development Officer, Foundation
St. Joseph's Health Care London
London, ON
- Full-time
Build trusting relationships with internal stakeholders, community leaders, volunteers, and influencers. The Senior Development Officer works collaboratively across all teams within the…
Added 42 mins ago
F
Sr. Digital Performance Marketing Manager
Fittes
Toronto, ON
- Full-time
…multi-million-dollar paid program across direct-to-consumer, retail media and influencers in the U.S. and Canada. We need a leader who will make every dollar work harder: set the channel…
Added 1 hour ago
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Gestionnaire de territoire - Gamme complète, Montréal / Territory Manager - Full Line, Montreal
Convatec
Dorval, QC · Montreal, QC · FLD-Canada Field Force
- Full-time
Added 1 hour ago
VP
Spécialiste en recherche et recrutement de talents médicaux | Medical Talent Scout & Provider Recruitment Specialist
Victoria Park Medispa
Westmount, QC
- Full-time
Added 1 hour ago
S
Influencer Account Manager
SmallScreen
Winnipeg, MB
- $72,000 to $150,000 CAD / year
- Full-time
SmallScreen is a leading influencer talent agency that provides world-class representation to content creators and influencers around the world. SmallScreen is an agency for creators and…
Added 3 hours ago
Account Manager 2
Convergence Networks
Ottawa, ON
Responsible for completing Account Mapping Template and creating/maintaining relationships with key Decision Makers, Champions and Influencers
Added 4 hours ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Canada
Milton, ON
- Full-time
Support customer-facing initiatives that strengthen relationships with decision-makers and influencers.
Added 4 hours ago
F
Sr. Digital Performance Marketing Manager
Fittes
Toronto, ON
- Full-time
…multi-million-dollar paid program across direct-to-consumer, retail media and influencers in the U.S. and Canada. We need a leader who will make every dollar work harder: set the channel…
Added 4 hours ago
B
Stagiaire marketing et réseaux sociaux
Bounce
Montreal, QC
- Full-time
Encourage positive community engagement by finding opportunities to interact with consumers, content creators, influencers and brand partners.
Added 5 hours ago
BP
WINTER INTERNSHIP: PR Trailblazer in Training | Join Blend PR
Blend PR
Toronto, ON
- Full-time
Work Arrangement: Hybrid, with one in-office day per week
Added 5 hours ago
C
Social Media Manager
ChangeMakers
NS · Halifax, NS
- Full-time
Source, manage, and contract influencers in alignment with approved influencer campaign strategies.
Added 6 hours ago
M
Entry Level - Sales Account Executive
Mediaplanet
Toronto, ON
- Full-time
…each quarter by researching key market trends, identifying top influencers, and securing optimal distribution channels. To drive campaign sales, you will pitch integrated Mediaplanet…
Added 6 hours ago
Account Director, Influencer Marketing
Viral Nation Inc.
Toronto, ON
…challenging client conversations. Your deep understanding of influencers across segments and channels, coupled with your adherence to global marketplace disclosure guidelines, ensures the…
Added 7 hours ago
GC
Influencer Manager - Dead by Daylight (maternity leave replacement) I Gestionnaire de Campagne Influenceur - Dead by Daylight
Game Companies
Montreal, QC
- Full-time
Added 7 hours ago
C
Partnerships Specialist (18-month contract)
CanPrev
Toronto, ON · North York, ON
- $55,000 to $60,000 CAD / year
- Contract
Develop and execute strategic partnerships with brand ambassadors, influencers, and community-based organizations that drive brand awareness and expand the brand’s digital & physical…
Added 7 hours ago
HM
Campaign Manager, Influencer Marketing (Temp)
Horizon Media
Toronto, ON
- Full-time
o Support the development of campaign briefs for clients and influencers
Added 7 hours ago
IC
Direct Response Supplement Copywriter (with AI Avatars)
Impact Clients
Remote, Canada
- Full-time
- Remote
Rather than using traditional human influencers, we use AI-generated avatars to create engaging, educational, and entertaining short-form videos.
Added 7 hours ago
C
Social Media Manager
ChangeMakers
NS · Halifax, NS
- Full-time
Source, manage, and contract influencers in alignment with approved influencer campaign strategies.
Added 8 hours ago
F
Senior Software Developer
Fundica
Montreal, QC
- Full-time
Meet influencers in the tech community and expand your personal network
Added 8 hours ago
C
Social Media Manager
ChangeMakers
Halifax, NS
- Full-time
Source, manage, and contract influencers in alignment with approved influencer campaign strategies.
Added 8 hours ago
D
Director, Creator & Community
Diamond
Toronto, ON
- Full-time
Identify the right mix of influencers, UGC creators, ambassadors, and advocates to support campaign objectives and audience needs.
Added 8 hours ago
A
Business Unit Vice President, Respiratory and Immunology
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Ensure AstraZeneca continues to be recognized as a leader by healthcare professionals and all relevant institutional decision-makers and influencers.
Added 8 hours ago
A
Business Unit Head, CVRM and Patient Center of Excellence
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Ensure AstraZeneca continues to be recognized as a leader by healthcare professionals and all relevant institutional decision-makers and influencers.

Convergence Networks

Account Manager 2

Ottawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

ACCOUNT MANAGERBUSINESS SERVICESOTTAWA, ON, CANADA

We are seeking a passionate, technical and experienced Account Manager to join our team and play a crucial role in ensuring the success and satisfaction of our clients. By providing exceptional support, guidance, and strategic advice throughout the customer journey, our Account Managers are crucial in driving the adoption of our IT and cybersecurity solutions and services.

WHAT DO OUR ACCOUNT MANAGERS DO?

Customer Growth and Value Realization:
- Drives customer adoption/engagement of services provided by CN through positioning, education, and alignment with customer business outcomes
- Creates, organizes, and shepherds customer value discussions with customers quarterly with engagement from CN’s Leadership Team
- Responsible for completing Account Mapping Template and creating/maintaining relationships with key Decision Makers, Champions and Influencers
- Primary advocate within internal CN stakeholder groups to drive tangible outcomes
Customer Satisfaction and Retention:
- Responsible for customer retention and to ensure customers are on target for contract renewals
- Responsible for risk identification and mitigation related to potential customer churn (Playbooks, Churn War Room, etc.)
- Works directly with Convergence Networks Customer Success Leadership to strategically align and coordinate engagement
Service Management:
- Serves as the primary point of contact for customer escalations, special requests, quoting, billing issues, etc.
- Drives adoption of customer self-service capabilities to optimize interactions and reduce friction
- Responsible for the coordination of customer interactions (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal CN Teams
- Oversees the transition from deployment to Steady State and establishes cadence/operating rhythm for assigned new customers

WHAT SKILLS DO I NEED TO BE A SUCCESSFUL ACCOUNT MANAGER?

Strong understanding of MSP services and ability to effectively move from one team to another to obtain answers and resolve issues with minimal assistance from the CN Leadership Team
Able to articulate CN's offerings, benefits, SOPs and deliverables with minimal assistance from the CN Leadership Team
Able to navigate value conversations and handle objections from customers with minimal oversight of the Customer Success Leadership Team/Engagement Coaches

WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?

3+ years of client relationship management, account management
2+ years in the MSP, IT or cyber security industries
Able to operate independently with minimal support from leadership
Excellent written and verbal communication skills
Can create, adhere to, and help influence standard organizational systems
Can organize and conduct speaking engagements to internal CN groups with minimal oversite from leadership

WHAT IS THE PHYSICAL WORK ENVIRONMENT LIKE?

Requires regular sitting/standing at a desk, working with a computer.
Requires standing, walking, sitting, using hands, seeing, reaching, talking, writing, and hearing
May require occasionally carrying or lifting equipment (10-50 pounds)
Position may require hours that exceed normal working hours per day during peak periods; on-call or travel work may include nights or weekends
Position requires regular contact with others - in meetings, by phone or by email.
Interactions focus on data collection, problem solving, needs analysis and technical training development. Interactions are initiated in person or electronically.
Position may require some travel to Convergence or client sites.

WHY SHOULD YOU WORK HERE?

Group benefits plans, including medical, dental, vision and health savings and supplement insurance, including retirement plans (401k and RRSP'S).
We believe in personal and professional growth. We offer regular internal training opportunities, as well as training and certification reimbursement so we can help you
We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well).

PERFECT FIT

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodation is available upon request for candidates taking part in all stages of the selection process.

The compensation range for this position is determined by a combination of factors including skills, experience, qualifications, and geographic location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive programs designed to reward individual and organizational performance. We are committed to pay transparency and comply with all applicable pay transparency legislation.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Account Manager is responsible for driving customer adoption of IT and cybersecurity services while ensuring high levels of client satisfaction and retention. They act as the primary point of contact for escalations, billing issues, and strategic value discussions to ensure long-term account success.

Requirements

Candidates must have at least 3 years of experience in client relationship management and 2 years in the MSP, IT, or cybersecurity industries. Strong communication skills and the ability to operate independently with minimal leadership oversight are essential for this role.

Skills

Account management
MSP services
IT solutions
Cybersecurity
Customer retention
Strategic advice
Risk identification
Customer engagement
Technical training
Problem solving
Communication skills
Account mapping
Billing management
Service management

Benefits

Medical insurance
Dental insurance
Vision insurance
Health savings account
Supplement insurance
Retirement plans
401k
RRSP
Training opportunities
Certification reimbursement
Teambuilding events

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
MSP
IT Services
Cybersecurity
Customer Success
Account Mapping
Retention
Churn Mitigation
Service Management
Client Relations
Strategic Planning
Technical Training
SOPs
Stakeholder Management
Business Services

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Work requirements

Jobs in Canada