Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
National Client Success Account Manager
Kandor
Mississauga, ON
Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive…
Added 1 min ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Surrey, BC
- Full-time
…from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish…
Added 1 min ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
White Rock, BC
- Full-time
…fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits, including but not limited,…
Added 1 min ago
UO
MMA External Partner Relations and Recruitment Advisor
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Manager, Careers and Work Integrated Learning, the Advisor works closely with the ECPS, WIL and EL Program Leads, the broader Careers and Work Integrated Learning (CWIL)…
Added 2 mins ago
KS
Strategic Account Sales Manager
Kelly Services (Canada), Ltd.
Richmond Hill, ON
- Full-time
Kelly Services is seeking an experienced Strategic Account Sales Manager for a metal fabrication and manufacturing organization. This is a hands-on sales role focused on developing new…
Added 2 mins ago
BV
Business Development Officer - Sales & Workforce Solutions
Bow Valley College
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Reporting to the Manager, Sales and Workforce Solutions, the Business Development Officer – Workforce Development is responsible for identifying and pursuing revenue-generating growth…
Added 16 mins ago
J
Project Manager, Commercial Operations (Creative)
Jeeter
Toronto, ON
- $99,360 to $113,160 CAD / year
- Full-time
The Project Manager, Commercial Operations (Sales & Marketing) will support the Commercial Program Manager inside the PMO in coordinating product launch projects and promotions to ensuring…
Added 17 mins ago
M(
Account Associate
MSL (Global)
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
MSL is a global public relations firm focused on building influence that delivers meaningful impact for business and society. We bring together strategists, storytellers, and creators to…
Added 30 mins ago
F
Account Manager, British Columbia/Alberta
Financeit
Remote, Canada
- $68,000 to $72,000 CAD / year
- Full-time
- Remote
This is a remote role and the Account Manager can work from anywhere within British Columbia or Alberta.
Added 30 mins ago
F
Account Manager, British Columbia/Alberta
Financeit
Remote, Canada
- $68,000 to $72,000 CAD / year
- Full-time
- Remote
This is a remote role and the Account Manager can work from anywhere within British Columbia or Alberta.
Added 30 mins ago
F
Business Development Manager
Financeit
Remote, Canada
- $80,000 to $90,000 CAD / year
- Full-time
- Remote
Financeit is looking for a Business Development Manager to drive new dealer acquisition across Canada's Home Improvement sector. This is a hunting-focused sales role responsible for…
Added 30 mins ago
Leave & Accommodation Business Partner
Molson Coors
Toronto, ON
This position reports to the Manager, Leave, Accommodation & Occupational Health Management and works closely with HR Business Partners, managers, Legal, Benefits, Safety, Environmental…
Added 31 mins ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…organizations rapidly adopt generative AI, copilots, autonomous agents, and AI-driven business processes, Darktrace is uniquely positioned to help customers secure what AI can do, thanks to…
Added 45 mins ago
R
Relationship Manager Intern, Business Markets
RBC
Langley (District), BC
- Full-time
Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
Added 45 mins ago
VC
icebreaker: Supervisor - Park Royal
VF Corporation
Vancouver, BC
- $22.75 to $26.46 CAD / hour
- Part-time
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…
Added 45 mins ago
I
icebreaker: Supervisor - Park Royal
icebreaker
Vancouver, BC
- $22.75 to $26.46 CAD / hour
- Part-time
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…
Added 45 mins ago
ML
Planning & Dispatch Coordinator
Maple Leaf Foods Inc.
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Full-time
We’re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico and do business in Asia.
Added 45 mins ago
RB
Relationship Manager Intern, Business Markets
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
Added 45 mins ago
KG
Senior Flavorist (Sr. Manager Taste Creation)
Kerry Group
Granby, QC
- Full-time
Independently develop flavors in line with business needs and customer briefs
Added 45 mins ago
M
Production Supervisor – Fermentation / Superviseur(e) de production – Fermentation
Merck
Charlottetown, PE
- Full-time
Must be available on-call up to 12 hours per day, 7 days per week for emergency situations
Added 45 mins ago
M
Production Supervisor, Blend and Fill / Superviseur(e) de production, Formulation et Remplissage
Merck
Charlottetown, PE
- Full-time
Must be available on-call up to 12 hours per day, 7 days per week for emergency situations
Added 1 hour ago
T
Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Brossard, QC
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 1 hour ago
T
Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 1 hour ago
T
Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 1 hour ago
Account Manager 2
Convergence Networks
Ottawa, ON
We are seeking a passionate, technical and experienced Account Manager to join our team and play a crucial role in ensuring the success and satisfaction of our clients. By providing…

Convergence Networks

Account Manager 2

Ottawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

ACCOUNT MANAGERBUSINESS SERVICESOTTAWA, ON, CANADA

We are seeking a passionate, technical and experienced Account Manager to join our team and play a crucial role in ensuring the success and satisfaction of our clients. By providing exceptional support, guidance, and strategic advice throughout the customer journey, our Account Managers are crucial in driving the adoption of our IT and cybersecurity solutions and services.

WHAT DO OUR ACCOUNT MANAGERS DO?

Customer Growth and Value Realization:
- Drives customer adoption/engagement of services provided by CN through positioning, education, and alignment with customer business outcomes
- Creates, organizes, and shepherds customer value discussions with customers quarterly with engagement from CN’s Leadership Team
- Responsible for completing Account Mapping Template and creating/maintaining relationships with key Decision Makers, Champions and Influencers
- Primary advocate within internal CN stakeholder groups to drive tangible outcomes
Customer Satisfaction and Retention:
- Responsible for customer retention and to ensure customers are on target for contract renewals
- Responsible for risk identification and mitigation related to potential customer churn (Playbooks, Churn War Room, etc.)
- Works directly with Convergence Networks Customer Success Leadership to strategically align and coordinate engagement
Service Management:
- Serves as the primary point of contact for customer escalations, special requests, quoting, billing issues, etc.
- Drives adoption of customer self-service capabilities to optimize interactions and reduce friction
- Responsible for the coordination of customer interactions (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal CN Teams
- Oversees the transition from deployment to Steady State and establishes cadence/operating rhythm for assigned new customers

WHAT SKILLS DO I NEED TO BE A SUCCESSFUL ACCOUNT MANAGER?

Strong understanding of MSP services and ability to effectively move from one team to another to obtain answers and resolve issues with minimal assistance from the CN Leadership Team
Able to articulate CN's offerings, benefits, SOPs and deliverables with minimal assistance from the CN Leadership Team
Able to navigate value conversations and handle objections from customers with minimal oversight of the Customer Success Leadership Team/Engagement Coaches

WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?

3+ years of client relationship management, account management
2+ years in the MSP, IT or cyber security industries
Able to operate independently with minimal support from leadership
Excellent written and verbal communication skills
Can create, adhere to, and help influence standard organizational systems
Can organize and conduct speaking engagements to internal CN groups with minimal oversite from leadership

WHAT IS THE PHYSICAL WORK ENVIRONMENT LIKE?

Requires regular sitting/standing at a desk, working with a computer.
Requires standing, walking, sitting, using hands, seeing, reaching, talking, writing, and hearing
May require occasionally carrying or lifting equipment (10-50 pounds)
Position may require hours that exceed normal working hours per day during peak periods; on-call or travel work may include nights or weekends
Position requires regular contact with others - in meetings, by phone or by email.
Interactions focus on data collection, problem solving, needs analysis and technical training development. Interactions are initiated in person or electronically.
Position may require some travel to Convergence or client sites.

WHY SHOULD YOU WORK HERE?

Group benefits plans, including medical, dental, vision and health savings and supplement insurance, including retirement plans (401k and RRSP'S).
We believe in personal and professional growth. We offer regular internal training opportunities, as well as training and certification reimbursement so we can help you
We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well).

PERFECT FIT

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodation is available upon request for candidates taking part in all stages of the selection process.

The compensation range for this position is determined by a combination of factors including skills, experience, qualifications, and geographic location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive programs designed to reward individual and organizational performance. We are committed to pay transparency and comply with all applicable pay transparency legislation.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Account Manager is responsible for driving customer adoption of IT and cybersecurity services while ensuring high levels of client satisfaction and retention. They act as the primary point of contact for escalations, billing issues, and strategic value discussions to ensure long-term account success.

Requirements

Candidates must have at least 3 years of experience in client relationship management and 2 years in the MSP, IT, or cybersecurity industries. Strong communication skills and the ability to operate independently with minimal leadership oversight are essential for this role.

Skills

Account management
MSP services
IT solutions
Cybersecurity
Customer retention
Strategic advice
Risk identification
Customer engagement
Technical training
Problem solving
Communication skills
Account mapping
Billing management
Service management

Benefits

Medical insurance
Dental insurance
Vision insurance
Health savings account
Supplement insurance
Retirement plans
401k
RRSP
Training opportunities
Certification reimbursement
Teambuilding events

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
MSP
IT Services
Cybersecurity
Customer Success
Account Mapping
Retention
Churn Mitigation
Service Management
Client Relations
Strategic Planning
Technical Training
SOPs
Stakeholder Management
Business Services

Report this job

Work requirements

Jobs in Canada