Jobs in Canada

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Added 5 mins ago
YO
Case Manager - Supportive Housing Program
YMCA of the National Capital Region
Ottawa, ON
- Full-time
Applicants must have a current Standard First Aid and CPR “C” certification
Added 5 mins ago
YO
Full-Time Bilingual Housing Case Manager
YMCA of the National Capital Region
Ottawa, ON
- Full-time
The Transitional Housing Program Case Manager works as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including…
Added 5 mins ago
YO
Part-Time Bilingual Housing Case Manager
YMCA of the National Capital Region
Ottawa, ON
- Part-time
The Transitional Housing Program Case Manager works as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including…
Added 5 mins ago
HR
Manager, Human Resources Operations
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Humber River Health is a financially strong and growing organization that continues to invest in its people, programs, and services. We are seeking a Manager, Human Resources Operations to…
Added 5 mins ago
KO
HCC - Public Health Lead
KEEWAYTINOOK OKIMAKANAK
Thunder Bay, ON
- Full-time
Reporting to the Home and Community Care (HCC) Nurse Manager and Assistant manager, the HCC/Public Health Lead collaboratively develops and implements the HCC/PH program, addressing the…
Added 5 mins ago
HG
Expansion Controller
H&M Group
Toronto, ON
- Full-time
This on-site role reports into our Expansion Manager and is based out of Toronto Support
Added 7 mins ago
Highway Field Inspector
Department of Transportation and Infrastructure
Steinbach, MB · Winnipeg, MB · Carman, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 9 mins ago
Highway Field Inspector
Department of Transportation and Infrastructure
Birtle, MB · Boissevain, MB · Portage la Prairie, MB · Brandon, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 11 mins ago
Highway Field Inspector
Department of Transportation and Infrastructure
Arborg, MB · Ashern, MB · Dauphin, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 21 mins ago
GO
Tenant Services Coordinator
Government of Manitoba
Churchill, MB
- Full-time
Reporting to a Program Manager, the Tenant Services Coordinator (TSC) provides support and services to tenants to achieve and sustain successful tenancies within an assigned portfolio of…
Added 21 mins ago
GO
Senior Project Manager and Project Manager
Government of Manitoba
Winnipeg, MB
- Full-time
The Department of Municipal and Northern Relations is seeking qualified individuals to fill the Senior Project Manager, and Project Manager positions within the Agreement Management Unit…
Added 21 mins ago
GO
Family Case Management Coordinator
Government of Manitoba
Winnipeg, MB
- Full-time
…employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible…
Added 21 mins ago
UO
Assistant Professor of Teaching - Physics and Astronomy
University of British Columbia
Vancouver, BC · UBCV | Hennings Building (HENN)
- Full-time
…support you in this work, UBC offers funding opportunities and programs to develop practical expertise through the Institute for the Scholarship of Teaching and Learning and the Centre for…
Added 21 mins ago
Account Manager 2
Convergence Networks
Ottawa, ON
We are seeking a passionate, technical and experienced Account Manager to join our team and play a crucial role in ensuring the success and satisfaction of our clients. By providing…
Added 21 mins ago
KC
Registered Practical Nurse
Kingston Community Health Centres
Kingston, ON
- Full-time
Supports KCHC’s student and volunteer placement programs
Added 21 mins ago
B
Treasury & Payment Solutions Strategy Internship, Summer 2027 (4 months)
BMO
Toronto, ON · FCP
- Full-time
…work you do. You will have the opportunity to participate in programs such as the BMO First Friend peer assignment, BMO Social Squad student-led activities, BMO Academy corporate learning…
Added 21 mins ago
UG
26PSSP19 - Speech Language Pathologist - Guelph & East Wellington Area Schools
Upper Grand District School Board
Guelph, ON
- Full-time
…who serve more than 35,000 students attending a variety of programs across 66 elementary and 12 secondary schools as well as continuing education and adult learning centres in the counties…
Added 21 mins ago
RP
Facilities & Inspection Manager
Resource Productivity and Recovery Authority
Toronto, ON
- Full-time
The Facilities & Inspection Manager is responsible for the planning, oversight and execution of field-based compliance activities under the Resource Recovery and Circular Economy Act, 2016…
Added 21 mins ago
F
Business Development Manager
Financeit
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Financeit is looking for a Business Development Manager to drive new dealer acquisition across Canada's Home Improvement sector. This is a hunting-focused sales role responsible for…
Added 21 mins ago
N
Account Manager - Student VIP
Navacord
London, ON
- $50,000 to $55,000 CAD / year
- Full-time
The Account Manager plays a critical role in building and maintaining strong client relationships and serves as the primary point of contact between clients and the organization. This role…
Added 36 mins ago
SW
Manager, Financial Reporting Controls
Saskatchewan Workers' Compensation Board
Regina, SK
- Full-time
The Manager, Financial Reporting Controls is responsible for establishing, leading, and continuously enhancing the WCB’s Internal Control over Financial Reporting (ICFR) framework. This…
Added 48 mins ago
Highway Field Inspector
Department of Transportation and Infrastructure
The Pas, MB · Thompson, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 50 mins ago
Industrial Technology Advisor - Various domains
National Research Council Canada
Montreal, QC
Priority will be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.
Added 50 mins ago
E
Recreation Facilitator - Part -Time (0.4 EFT) Maples Personal Care Home
Extendicare
Winnipeg, MB · Maples Personal Care Home
- Part-time
Reporting to the Recreation Manager, the Recreation Aide assists in the planning,
Added 50 mins ago
E
Recreation Manager - Full Time (FT) - York, Sudbury
Extendicare
Sudbury, ON · LTC - York (York St.)
- Full-time
Collaborate – Develop, plan, organize and implement resident programs to improve the

Convergence Networks

Account Manager 2

Ottawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

ACCOUNT MANAGERBUSINESS SERVICESOTTAWA, ON, CANADA

We are seeking a passionate, technical and experienced Account Manager to join our team and play a crucial role in ensuring the success and satisfaction of our clients. By providing exceptional support, guidance, and strategic advice throughout the customer journey, our Account Managers are crucial in driving the adoption of our IT and cybersecurity solutions and services.

WHAT DO OUR ACCOUNT MANAGERS DO?

Customer Growth and Value Realization:
- Drives customer adoption/engagement of services provided by CN through positioning, education, and alignment with customer business outcomes
- Creates, organizes, and shepherds customer value discussions with customers quarterly with engagement from CN’s Leadership Team
- Responsible for completing Account Mapping Template and creating/maintaining relationships with key Decision Makers, Champions and Influencers
- Primary advocate within internal CN stakeholder groups to drive tangible outcomes
Customer Satisfaction and Retention:
- Responsible for customer retention and to ensure customers are on target for contract renewals
- Responsible for risk identification and mitigation related to potential customer churn (Playbooks, Churn War Room, etc.)
- Works directly with Convergence Networks Customer Success Leadership to strategically align and coordinate engagement
Service Management:
- Serves as the primary point of contact for customer escalations, special requests, quoting, billing issues, etc.
- Drives adoption of customer self-service capabilities to optimize interactions and reduce friction
- Responsible for the coordination of customer interactions (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal CN Teams
- Oversees the transition from deployment to Steady State and establishes cadence/operating rhythm for assigned new customers

WHAT SKILLS DO I NEED TO BE A SUCCESSFUL ACCOUNT MANAGER?

Strong understanding of MSP services and ability to effectively move from one team to another to obtain answers and resolve issues with minimal assistance from the CN Leadership Team
Able to articulate CN's offerings, benefits, SOPs and deliverables with minimal assistance from the CN Leadership Team
Able to navigate value conversations and handle objections from customers with minimal oversight of the Customer Success Leadership Team/Engagement Coaches

WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?

3+ years of client relationship management, account management
2+ years in the MSP, IT or cyber security industries
Able to operate independently with minimal support from leadership
Excellent written and verbal communication skills
Can create, adhere to, and help influence standard organizational systems
Can organize and conduct speaking engagements to internal CN groups with minimal oversite from leadership

WHAT IS THE PHYSICAL WORK ENVIRONMENT LIKE?

Requires regular sitting/standing at a desk, working with a computer.
Requires standing, walking, sitting, using hands, seeing, reaching, talking, writing, and hearing
May require occasionally carrying or lifting equipment (10-50 pounds)
Position may require hours that exceed normal working hours per day during peak periods; on-call or travel work may include nights or weekends
Position requires regular contact with others - in meetings, by phone or by email.
Interactions focus on data collection, problem solving, needs analysis and technical training development. Interactions are initiated in person or electronically.
Position may require some travel to Convergence or client sites.

WHY SHOULD YOU WORK HERE?

Group benefits plans, including medical, dental, vision and health savings and supplement insurance, including retirement plans (401k and RRSP'S).
We believe in personal and professional growth. We offer regular internal training opportunities, as well as training and certification reimbursement so we can help you
We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well).

PERFECT FIT

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodation is available upon request for candidates taking part in all stages of the selection process.

The compensation range for this position is determined by a combination of factors including skills, experience, qualifications, and geographic location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive programs designed to reward individual and organizational performance. We are committed to pay transparency and comply with all applicable pay transparency legislation.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Account Manager is responsible for driving customer adoption of IT and cybersecurity services while ensuring high levels of client satisfaction and retention. They act as the primary point of contact for escalations, billing issues, and strategic value discussions to ensure long-term account success.

Requirements

Candidates must have at least 3 years of experience in client relationship management and 2 years in the MSP, IT, or cybersecurity industries. Strong communication skills and the ability to operate independently with minimal leadership oversight are essential for this role.

Skills

Account management
MSP services
IT solutions
Cybersecurity
Customer retention
Strategic advice
Risk identification
Customer engagement
Technical training
Problem solving
Communication skills
Account mapping
Billing management
Service management

Benefits

Medical insurance
Dental insurance
Vision insurance
Health savings account
Supplement insurance
Retirement plans
401k
RRSP
Training opportunities
Certification reimbursement
Teambuilding events

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
MSP
IT Services
Cybersecurity
Customer Success
Account Mapping
Retention
Churn Mitigation
Service Management
Client Relations
Strategic Planning
Technical Training
SOPs
Stakeholder Management
Business Services

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Work requirements

Jobs in Canada