Jobs in Canada

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D
Marketing Coordinator, Quebec
Dormez-vous
Pointe-Claire, QC
- Full-time
Identify issues requiring a decision from the Marketing Manager, provide relevant context, and recommend solutions to support timely decision-making
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SP
Crime Analyst 2
Surrey Police Service
Surrey, BC
- $55.19 to $62.56 CAD / hour
- Full-time
Surrey Police Service (SPS) has an exciting opportunity for a Full Time Crime Analyst 2 position. Reporting to the Criminal Analysis Manager, the incumbent provides specialized research…
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CC
Regional Sales Manager
Commercial Credit Group Inc.
Toronto, ON
- Full-time
Regional Sales Manager- Toronto- Transportation
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TC
Senior Service Delivery Manager
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are seeking an experienced Service Delivery Manager with a strong background in application support, Microsoft technology stacks, and the banking domain. The role will be responsible for…
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Private Client Account Manager (Personal Insurance)
KRGinsure
Toronto, ON
- Full-time
We're looking for an experienced Private Client Services (PCS) Account Manager to join our team. This is an opportunity to bring your expertise in private client insurance to a…
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WN
Retail Operations Manager
WHSmith North America
Vancouver, BC
- $60,000 to $66,000 CAD / year
- Full-time
The Operations Manager is a property-based Field Operations leader responsible for operational performance, people development, sales execution, and compliance. Working closely with store…
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CS
Project Coordinator
Cynet Systems
Regina, SK
- $35 to $40 CAD / hour
- Contract
…stakeholders and complex needs. The candidate will report to the Manager and support all aspects of project coordination. This is a highly visible, busy, and challenging role focused on…
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Receptionist
JLD - Laguë (John Deere dealer)
Ottawa, ON
- Full-time
…across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on…
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CI
Inside Global Trade and Logistics Specialist (Bilingual)
Cole International
Montreal, QC
- Full-time
From customs brokerage to freight forwarding, our solutions ensure that our clients’ shipments move seamlessly across borders
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YO
Full-Time Bilingual Housing Case Manager
YMCA of the National Capital Region
Ottawa, ON
- Full-time
The Transitional Housing Program Case Manager works as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including…
Added 15 mins ago
YO
Part-Time Bilingual Housing Case Manager
YMCA of the National Capital Region
Ottawa, ON
- Part-time
The Transitional Housing Program Case Manager works as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including…
Added 15 mins ago
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Test Laboratory Engineer
Héroux-Devtek
QC · Saint-Hubert, QC
- Full-time
…its products, its international presence, and its customer service for more than 80…
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HR
Manager, Human Resources Operations
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…invest in its people, programs, and services. We are seeking a Manager, Human Resources Operations to join our Human Resources team and help strengthen the programs, systems, and processes…
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Relationship Manager Intern, Business Markets
RBC
Langley (District), BC
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
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AP
Key Account Manager
Abell Pest Control
Vancouver, BC · New Westminster, BC · Delta, BC
- Full-time
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BR
Gestionnaire régional de la maintenance / Regional Maintenance Manager
BGO Real Estate
Montreal, QC
- Full-time
…prêtes à être occupées. Le poste vise également à offrir un service à la clientèle exceptionnel en répondant rapidement aux préoccupations et urgences des résidents, en maintenant des…
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KO
HCC - Public Health Lead
KEEWAYTINOOK OKIMAKANAK
Thunder Bay, ON
- Full-time
Reporting to the Home and Community Care (HCC) Nurse Manager and Assistant manager, the HCC/Public Health Lead collaboratively develops and implements the HCC/PH program, addressing the…
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AR
Sales Coordinator
Algonquin Resort
Toronto, ON
- Full-time
Report all injuries or illnesses to a supervisor or manager immediately
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VC
icebreaker: Supervisor - Park Royal
VF Corporation
Vancouver, BC
- $22.75 to $26.46 CAD / hour
- Part-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
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PV
Keyholder
Pet Valu
Westlock, AB
- Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
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store manager, North York, ON
Starbucks
Toronto, ON
- $62,500 to $82,600 CAD / year
3 years retail / customer service management experience
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YT
Registered Practical Nurse
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Full-time
…policies and procedures of the Youthdale Psychiatric Crisis Service and other such guidelines established by the Ministry of Children, Community and Social Services and Ministry of…
Added 15 mins ago
I
icebreaker: Supervisor - Park Royal
icebreaker
Vancouver, BC
- $22.75 to $26.46 CAD / hour
- Part-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 15 mins ago
RB
Relationship Manager Intern, Business Markets
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 15 mins ago
UH
Physiotherapist
University Health Network
Toronto, ON
- Contract
The Physiotherapist (PT) is an integral member of the Physiotherapy service, Allied Health and clinical programs in which care is provided. Through the provision of patient and non-patient…

Convergence Networks

Account Manager 2

Ottawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

ACCOUNT MANAGERBUSINESS SERVICESOTTAWA, ON, CANADA

We are seeking a passionate, technical and experienced Account Manager to join our team and play a crucial role in ensuring the success and satisfaction of our clients. By providing exceptional support, guidance, and strategic advice throughout the customer journey, our Account Managers are crucial in driving the adoption of our IT and cybersecurity solutions and services.

WHAT DO OUR ACCOUNT MANAGERS DO?

Customer Growth and Value Realization:
- Drives customer adoption/engagement of services provided by CN through positioning, education, and alignment with customer business outcomes
- Creates, organizes, and shepherds customer value discussions with customers quarterly with engagement from CN’s Leadership Team
- Responsible for completing Account Mapping Template and creating/maintaining relationships with key Decision Makers, Champions and Influencers
- Primary advocate within internal CN stakeholder groups to drive tangible outcomes
Customer Satisfaction and Retention:
- Responsible for customer retention and to ensure customers are on target for contract renewals
- Responsible for risk identification and mitigation related to potential customer churn (Playbooks, Churn War Room, etc.)
- Works directly with Convergence Networks Customer Success Leadership to strategically align and coordinate engagement
Service Management:
- Serves as the primary point of contact for customer escalations, special requests, quoting, billing issues, etc.
- Drives adoption of customer self-service capabilities to optimize interactions and reduce friction
- Responsible for the coordination of customer interactions (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal CN Teams
- Oversees the transition from deployment to Steady State and establishes cadence/operating rhythm for assigned new customers

WHAT SKILLS DO I NEED TO BE A SUCCESSFUL ACCOUNT MANAGER?

Strong understanding of MSP services and ability to effectively move from one team to another to obtain answers and resolve issues with minimal assistance from the CN Leadership Team
Able to articulate CN's offerings, benefits, SOPs and deliverables with minimal assistance from the CN Leadership Team
Able to navigate value conversations and handle objections from customers with minimal oversight of the Customer Success Leadership Team/Engagement Coaches

WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?

3+ years of client relationship management, account management
2+ years in the MSP, IT or cyber security industries
Able to operate independently with minimal support from leadership
Excellent written and verbal communication skills
Can create, adhere to, and help influence standard organizational systems
Can organize and conduct speaking engagements to internal CN groups with minimal oversite from leadership

WHAT IS THE PHYSICAL WORK ENVIRONMENT LIKE?

Requires regular sitting/standing at a desk, working with a computer.
Requires standing, walking, sitting, using hands, seeing, reaching, talking, writing, and hearing
May require occasionally carrying or lifting equipment (10-50 pounds)
Position may require hours that exceed normal working hours per day during peak periods; on-call or travel work may include nights or weekends
Position requires regular contact with others - in meetings, by phone or by email.
Interactions focus on data collection, problem solving, needs analysis and technical training development. Interactions are initiated in person or electronically.
Position may require some travel to Convergence or client sites.

WHY SHOULD YOU WORK HERE?

Group benefits plans, including medical, dental, vision and health savings and supplement insurance, including retirement plans (401k and RRSP'S).
We believe in personal and professional growth. We offer regular internal training opportunities, as well as training and certification reimbursement so we can help you
We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well).

PERFECT FIT

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodation is available upon request for candidates taking part in all stages of the selection process.

The compensation range for this position is determined by a combination of factors including skills, experience, qualifications, and geographic location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive programs designed to reward individual and organizational performance. We are committed to pay transparency and comply with all applicable pay transparency legislation.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Account Manager is responsible for driving customer adoption of IT and cybersecurity services while ensuring high levels of client satisfaction and retention. They act as the primary point of contact for escalations, billing issues, and strategic value discussions to ensure long-term account success.

Requirements

Candidates must have at least 3 years of experience in client relationship management and 2 years in the MSP, IT, or cybersecurity industries. Strong communication skills and the ability to operate independently with minimal leadership oversight are essential for this role.

Skills

Account management
MSP services
IT solutions
Cybersecurity
Customer retention
Strategic advice
Risk identification
Customer engagement
Technical training
Problem solving
Communication skills
Account mapping
Billing management
Service management

Benefits

Medical insurance
Dental insurance
Vision insurance
Health savings account
Supplement insurance
Retirement plans
401k
RRSP
Training opportunities
Certification reimbursement
Teambuilding events

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
MSP
IT Services
Cybersecurity
Customer Success
Account Mapping
Retention
Churn Mitigation
Service Management
Client Relations
Strategic Planning
Technical Training
SOPs
Stakeholder Management
Business Services

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Work requirements

Jobs in Canada