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Added 24 mins ago
CW
Business Administration & Operations Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
The Business Administrative Coordinator will work directly alongside our Operations Manager, providing administrative and operational support while assisting other departments as needed.
Added 54 mins ago
C
Field Technical Lead - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
What you’ll do with “Our Training and Your Experience”
Added 54 mins ago
C
Service Coordinator - Security Systems
Convergint
Dartmouth, NS · CA NS Dartmouth
- Full-time
Job Description: Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Halifax, NS. The Service Coordinator answers,…
Added 54 mins ago
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Facilities Building Operator - FIFO 14/14
Convergint
Mississauga, ON · CA AB Suncor
- Full-time
What you’ll do with “Our Training and Your Experience”
Added 54 mins ago
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Senior Business Services Coordinator
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Experience: 5 + years of progressive administrative experience within a corporate environment, showcasing a diverse background in general office operations and coordination.
Added 1 hour ago
TC
Retail Customer Service Coordinator Full Time Winners/Homesense- Penticton Mall
TJX Canada – Winners, Marshalls, HomeSense
Penticton, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
CE
Sales + Rental Coordinator
Cropac Equipment Inc
Abbotsford, BC
- Full-time
Cropac Equipment Inc. is looking for an organized and detail-oriented Sales & Rental Coordinator to join our Abbotsford team.
Added 1 hour ago
Operations Coordinator, Campus Operations
University of Saskatchewan
Saskatoon, SK
The Operations Coordinator provides operational, planning, and analytical support to department maintenance and operations functions. This position coordinates maintenance planning,…
Added 2 hours ago
Coordinator, Rental Experience
YMCA of Lethbridge
Lethbridge, AB
The Coordinator, Rental Experience serves the mission of the YMCA of Lethbridge by supporting the operations of the Member Experience team, including membership and rentals. The main goals…
Added 2 hours ago
Coordinator, Aquatics Programs
YMCA of Lethbridge
Lethbridge, AB
The Coordinator, Aquatic Programs serves the mission of the YMCA of Lethbridge by supporting the operations of the Aquatic team. The main goals of this position are:
Added 2 hours ago
SS
Rental Coordinator
Sunbelt Solomon
New Westminster, BC
- Full-time
The Rental Coordinator is an onsite position, Monday through Friday from 8:00 a.m. to 4:30 p.m., responsible for supporting the Trinity Power Inside Sales and Project Management teams. This…
Added 2 hours ago
SE
Order Fulfillment Coordinator
SWTCH Energy Inc.
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
1–3 years of experience in order fulfillment, shipping and receiving, warehouse operations or order management.
Added 2 hours ago
S
Order Fulfillment Coordinator
SWTCH
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
1-3 years of experience in order fulfillment, shipping and receiving, warehouse operations or order management
Added 3 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interdisciplinary team, the coordinator supports the day-to-day operations of Patient Flow and the Ross Memorial Hospital to Home program. This role acts as a liaison…
Added 3 hours ago
TT
Retail Customer Service Coordinator Full Time Winners/Homesense- Penticton Mall
The TJX Companies, Inc.
Penticton, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 3 hours ago
W
HR & Operations Coordinator (Manufacturing)
Wonderbrands
Mississauga, ON
- Other
The Operations Coordinator is responsible for providing full administrative support to various departments, which may include general office duties, and coordinating office facilities.…
Added 4 hours ago
BC
Sales and Reservations Coordinator
Bella Coola Heli Sports
Bella Coola 1, BC
- Full-time
…Our enthusiastic team is dedicated to perfecting the travel experience through the highest standards of hospitality. With our central office located in Whistler, our Sales and Reservations…
Added 5 hours ago
Master Scheduler
CMP Group Ltd.
Delta, BC
We are seeking a Master Scheduler /Manufacturing Production Coordinator to join the team in our Delta, BC location. The Master Scheduler /Manufacturing Production Coordinator is a full-time…
Added 8 hours ago
E
Gym Sales & Service Coordinator
ECARPETGALLERY
Montreal, QC
- Full-time
We are seeking an organized and proactive Gym Sales & Service Coordinator to manage service operations, coordinate technician schedules, and support gym equipment sales. This role acts as…
Added 9 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
With Dr. Genge’s decades experience in early phase clinical trial leadership and in partnership with the CIM’s Phase 1 unit - this initiative will close critical gaps in site capabilities,…
Added 10 hours ago
PH
Operations Coordinator
Pax House Society
Vancouver, BC
- Part-time
The Operations Coordinator supports the day-to-day functioning of Menno Hall by coordinating people, facilities, events, and the systems that keep the building running smoothly. The role…
Added 10 hours ago
G
Forest Gardens Farm Team
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
We are seeking a highly-skilled, experienced Fundraising Coordinator to join our exciting team. Reporting directly to the Director of Wildlife Rehabilitation, coordinating with the Grants…
Added 12 hours ago
T
On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, Quebec
- Contract
As our On-Site Event Coordinator, you lead Techo-Bloc's roadshows, loyalty events and trade shows on the ground across Canada and the U.S. From load-in to load-out, you own the setup, the…
Added 13 hours ago
SS
QHSE & Training Coordinator – Career Opportunity
Survival Systems International New Orleans
AB
- Full-time
We are looking for a QHSE & Training Coordinator to join our team in Singapore. Reporting to the Managing Director, the successful candidate will be responsible for complying with…
Added 14 hours ago
UO
Manager of Operations
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director of the Kula: Library Futures Academy, the Manager of Operations provides leadership for the planning, coordination, communications, and operational infrastructure…

Convergint

Service Coordinator - Security Systems

Dartmouth, NS, Canada
CA NS Dartmouth, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Build a career where values meet worldwide opportunity.

Job Description: Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Halifax, NS. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers applicable to a designated locations as well as work order invoicing.

Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”
Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
Plans and schedules service agreement work orders to “complete” as required.
Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
Accurate entry and reconciliation of timesheets on a weekly basis.
Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.
Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.
Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
May build reports, and handle and control customer keys for service technicians.
Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need
Solid telephone and personal customer service skills and ability to work under pressure
Solid proficiency in Microsoft Outlook, Excel, and Word skills
Basic financial knowledge and skills - ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously
Excellent attention to detail
Good verbal, written and interpersonal communication skills
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
Shows initiative – regularly engages in proactive behavior and looks for opportunities
Strong ability to facilitate a collaborative working environment for customers and team members

Requirements:
Diploma and/or certificate in Business Administration or related office experience required.
Minimum one year previous call center, dispatch, customer service or administrative experience required.
Experience in security industry is preferred.

Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Corporate Social Responsibility Day
And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

#SS


Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Apply About employer

More about this job

Responsibilities

The Service Coordinator manages incoming customer service calls, dispatches technicians, and handles scheduling and work order maintenance. They also perform administrative tasks such as invoicing, timesheet reconciliation, and providing support to project managers and technicians.

Requirements

Candidates must have a diploma or certificate in Business Administration or equivalent office experience. A minimum of one year of experience in a call center, dispatch, or administrative role is required, with preference given to those with security industry experience.

Skills

Customer Service
Dispatching
Scheduling
Work Order Management
Data Entry
Microsoft Outlook
Microsoft Excel
Microsoft Word
Financial Literacy
Accounts Receivable
Accounts Payable
Communication Skills
Organizational Skills
Problem Resolution
Time Management
Attention To Detail

Benefits

Company Holidays
Paid Time Off
Medical Insurance
Dental Insurance
RRSP Employer Contribution
Safety-focused work environment
Colleague Assistance Program
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Security Systems
Dispatching
Work Orders
iCare
Spectrum
IPlan
Customer Service
Administrative Support
Scheduling
Invoicing
Purchase Orders
Data Entry
Timesheet Reconciliation
Service Agreements
Subcontractor Management
Customer Satisfaction
Security Industry
Business Administration
Call Center
Reporting
On-Call Procedures
Service Quotes
Warranty Documentation
Microsoft Office Suite

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