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Added 37 mins ago
TM
Program Coordinator
Toronto Metropolitan University
Toronto, ON
- Temporary
Are you passionate about supporting transformative Indigenous education and community-led initiatives? We are seeking a dynamic Program Coordinator to oversee the administration, growth,…
Added 4 hours ago
Transit Revenue Contract Coordinator
City of Edmonton
AB
Are you a strategic contract professional driven to ensure public transportation operates smoothly and sustainably? Edmonton Transit Service (ETS) is looking for a dedicated Transit Revenue…
Added 9 hours ago
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Service Coordinator - Security Systems
Convergint
Dartmouth, NS · CA NS Dartmouth
- Full-time
Job Description: Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Halifax, NS. The Service Coordinator answers,…
Added 9 hours ago
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Senior Business Services Coordinator
Convergint
Calgary, AB · CA AB Calgary
- Full-time
…full-time, team-oriented, results-driven Senior Business Services Coordinator to join our amazing culture at our Calgary, AB location. The Business Services Coordinator will contribute to…
Added 10 hours ago
Operations Coordinator, Campus Operations
University of Saskatchewan
Saskatoon, SK
The Operations Coordinator provides operational, planning, and analytical support to department maintenance and operations functions. This position coordinates maintenance planning,…
Added 10 hours ago
Coordinator, Rental Experience
YMCA of Lethbridge
Lethbridge, AB
The Coordinator, Rental Experience serves the mission of the YMCA of Lethbridge by supporting the operations of the Member Experience team, including membership and rentals. The main goals…
Added 10 hours ago
Coordinator, Aquatics Programs
YMCA of Lethbridge
Lethbridge, AB
The Coordinator, Aquatic Programs serves the mission of the YMCA of Lethbridge by supporting the operations of the Aquatic team. The main goals of this position are:
Added 10 hours ago
SS
Rental Coordinator
Sunbelt Solomon
New Westminster, BC
- Full-time
The Rental Coordinator is an onsite position, Monday through Friday from 8:00 a.m. to 4:30 p.m., responsible for supporting the Trinity Power Inside Sales and Project Management teams. This…
Added 19 hours ago
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Forest Gardens Farm Team
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
We are seeking a highly-skilled, experienced Fundraising Coordinator to join our exciting team. Reporting directly to the Director of Wildlife Rehabilitation, coordinating with the Grants…
Added 1 day ago
Environment Coordinator
Amrize
Coquitlam, BC
Join Amrize as a Environment Coordinator and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 1 day ago
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Billingual Service Delivery Coordinator (EN/FR)
BGIS
Markham, ON
- Full-time
The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job…
Added 1 day ago
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Meat Department Manager - Full Time
Longo's
Toronto, ON
- Full-time
Merchandise, manage inventory, schedule and be accountable for financial objectives
Added 1 day ago
O
Commercial Relationship Coordinator
Optum
Richmond, BC
- Full-time
The Enterprise Imaging Commercial Relationship Specialist will directly support Sales and serve as a key liaison between Sales, Customers, Sales Operations, Contract Operations, AR and…
Added 1 day ago
L
Dairy/Frozen Assistant Department Manager - Full Time
Longo's
Oakville, ON
- Full-time
Merchandise, manage inventory and schedule to meet financial objectives
Added 1 day ago
IC
logistics coordinator
Intco Canada Inc.
Concord, ON
- Full-time
Business administration and management, general
Added 1 day ago
CS
Program Assistant (CF) - Ready to Serve and RENU
Catholic Social Services Alberta
AB · Edmonton, AB
- Full-time
Provide day-to-day comprehensive administrative support for RTS and RENU program operations.
Added 1 day ago
QM
Accounting & Administrative Coordinator
Quantum Management Services Ltd.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
Our client, an established Toronto-based manufacturing and wholesale distribution company, is looking for an Accounting & Administrative Coordinator to join their close-knit team.
Added 1 day ago
AG
Coordinator, Health and Safety
Alamos Gold Inc.
Matachewan, ON
- Full-time
…record of creating value for all stakeholders through solid financial performance, low-cost production growth, and a company-wide commitment to social responsibility and environmental…
Added 1 day ago
CH
Accounts Receivable Coordinator (6 Month Contract)
CBI Health
Toronto, ON
- Full-time
As a key member of the Finance team, the Accounts Receivable Coordinator will use knowledge and experience to support the timely and accurate execution of processes related to Accounts…
Added 1 day ago
LS
Operations and Club Services Manager - Permanent - 19637
LRO Staffing
Ottawa, ON
- Full-time
Our client, a well-established community sports organization in Nepean, is seeking an organized, service-oriented, and proactive Operations & Club Services Manager to support the day-to-day…
Added 2 days ago
Health and Safety Coordinator - Winter 2026/27
Sunshine Village Corporation
Banff, AB
The Health and Safety Coordinator has an important impact, supporting Sunshine's injury management function by working directly with team members and supervisory teams on successful…
Added 2 days ago
A
Hearing Aid Specialist or Audiologist
Amplifon
Chilliwack, BC
- Full-time
Partner with the Client Care Coordinator to ensure seamless store operations and effective schedule management.
Added 2 days ago
G
Karma Yoga Program
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
We are seeking a highly-skilled, experienced Fundraising Coordinator to join our exciting team. Reporting directly to the Director of Wildlife Rehabilitation, coordinating with the Grants…
Added 2 days ago
IW
Coordinator, Region Office Operations (12 Months Contract) - Mississauga, ON
IG Wealth Management
ON · Ontario, Canada
- Contract
POSITION SUMMARY: The Coordinator, Region Office Operations serves as the primary point of contact, delivering services to both internal and external clients of IG Wealth Management. This…
Added 2 days ago
OT
Billing Coordinator
Open Text Corporation
Waterloo, ON
- Other
Reporting to the Billing Operations Manager, the Billing Coordinator plays an integral role in ensuring billing accuracy and timeliness across our global order-to-cash process. You will…

Convergint

Service Coordinator - Security Systems

Dartmouth, NS, Canada
CA NS Dartmouth, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Build a career where values meet worldwide opportunity.

Job Description: Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Halifax, NS. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers applicable to a designated locations as well as work order invoicing.

Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”
Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
Plans and schedules service agreement work orders to “complete” as required.
Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
Accurate entry and reconciliation of timesheets on a weekly basis.
Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.
Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.
Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
May build reports, and handle and control customer keys for service technicians.
Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need
Solid telephone and personal customer service skills and ability to work under pressure
Solid proficiency in Microsoft Outlook, Excel, and Word skills
Basic financial knowledge and skills - ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously
Excellent attention to detail
Good verbal, written and interpersonal communication skills
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
Shows initiative – regularly engages in proactive behavior and looks for opportunities
Strong ability to facilitate a collaborative working environment for customers and team members

Requirements:
Diploma and/or certificate in Business Administration or related office experience required.
Minimum one year previous call center, dispatch, customer service or administrative experience required.
Experience in security industry is preferred.

Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Corporate Social Responsibility Day
And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

#SS


Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Apply About employer

More about this job

Responsibilities

The Service Coordinator manages incoming customer service calls, dispatches technicians, and handles scheduling and work order maintenance. They also perform administrative tasks such as invoicing, timesheet reconciliation, and providing support to project managers and technicians.

Requirements

Candidates must have a diploma or certificate in Business Administration or equivalent office experience. A minimum of one year of experience in a call center, dispatch, or administrative role is required, with preference given to those with security industry experience.

Skills

Customer Service
Dispatching
Scheduling
Work Order Management
Data Entry
Microsoft Outlook
Microsoft Excel
Microsoft Word
Financial Literacy
Accounts Receivable
Accounts Payable
Communication Skills
Organizational Skills
Problem Resolution
Time Management
Attention To Detail

Benefits

Company Holidays
Paid Time Off
Medical Insurance
Dental Insurance
RRSP Employer Contribution
Safety-focused work environment
Colleague Assistance Program
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Security Systems
Dispatching
Work Orders
iCare
Spectrum
IPlan
Customer Service
Administrative Support
Scheduling
Invoicing
Purchase Orders
Data Entry
Timesheet Reconciliation
Service Agreements
Subcontractor Management
Customer Satisfaction
Security Industry
Business Administration
Call Center
Reporting
On-Call Procedures
Service Quotes
Warranty Documentation
Microsoft Office Suite

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