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Added 7 mins ago
CI
Manager, RF & Antenna Systems
Calian in Space & Technology
Ottawa, ON
- Full-time
…The manager will build, mentor, and develop a high-performing engineering team including hiring, performance management, career development, succession planning, and employee…
Added 7 mins ago
MC
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
- Full-time
We are looking for an experienced IT Specialist with strong Kubernetes expertise to manage, support, and optimize containerized applications and infrastructure. The ideal candidate will…
Added 37 mins ago
R
Spécialiste en Ingénierie de données | Data Engineering Specialist
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Longueuil, QC
- Full-time
Added 1 hour ago
NB
Chief Developer in Data Engineering
National Bank of Canada
Montreal, QC
- Full-time
a Chief Developer in Data Engineering within the Data Strategy team in the
Added 3 hours ago
SC
Technical Support & Training Specialist
Savaria Corporation
Surrey, BC
- $65,000 to $85,000 CAD / year
- Temporary
Garaventa Lift is seeking a Technical Support & Training Specialist to provide troubleshooting support and product training for our accessibility and mobility equipment. This role is…
Added 4 hours ago
HT
Industrial Software Validation
Husky Technologies
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- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 6 hours ago
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RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 6 hours ago
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RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 6 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 6 hours ago
PC
Specialist – IT Apps Dev
Parkland Corporation
Calgary, AB
- Full-time
As a Senior Software Developer, you will play a key leadership role in sprint planning, requirements gathering, solution design, prototyping, and full-stack development. You will…
Added 6 hours ago
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Product specialist - (information technology) it
Rose Rocket
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- From $52.87 CAD / hour
- Full-time
- Hybrid
Develop and implement policies and procedures throughout the software development life cycle
Added 7 hours ago
PI
Senior Technical Team Lead - Software Development, R&D
Piicomm Inc.
Plantagenet Station, ON
- Full-time
…their lifecycle. Our services combine operational expertise, software, automation, and technology to simplify complex business requirements and improve service…
Added 7 hours ago
Security Systems Technician - Service Focused
Convergint Technologies Ltd
AB
Convergint is currently recruiting for a Security Technician - Service Specialist to join our team in Edmonton, AB. As a Security Technician, you will be responsible for providing customer…
Added 7 hours ago
B
Staff Software Engineer - Full-Stack, Solution Architecture
Blazesoft
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- Full-time
…boundaries of gaming. If you are a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our…
Added 10 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 11 hours ago
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Tooling SME, Product Delivery & Transformation
TD
Toronto, ON
- Full-time
We are seeking a Tooling & Delivery Enablement specialist as a subject matter expert with a strong bias toward efficiency, automation, and continuous improvement. This role will partner…
Added 11 hours ago
A
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Added 12 hours ago
Senior Cyber Security Specialist
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Calgary, AB · Burnaby, BC · Stellarton, NS · Mississauga, ON
…currently have a full time opportunity for a Senior Cyber Security Specialist. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON. Calgary, AB,…
Added 12 hours ago
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The vacant Quality Engineering, Senior Specialist role will report to Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail…
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Senior Calibration Technician
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We are seeking an experienced Senior Calibration Technician / Calibration Specialist to join our team. This is a mid- to senior-level position for a skilled calibration and metrology…
Added 14 hours ago
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Analyste Junior E3 / Junior E3 Analyst
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Spécialiste en Ingénierie en conception de réparation / Repair Design Engineering Specialist
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The A220 commercial aircraft Programme is looking for several Repair Design Engineering Specialist to join our Customer Services organization based in Mirabel (Québec, Canada), where you…
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Virtusa
Toronto, ON
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Bachelor's or Master's degree in Computer Science, Data Engineering, or a related field.

Convergint Technologies Ltd

Security Systems Technician - Service Focused

AB, Canada

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Job details

Posting language: English
Posted: Sep 30, 2026

Original job description

Convergint is currently recruiting for a Security Technician - Service Specialist to join our team in Edmonton, AB. As a Security Technician, you will be responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Fire, Security, and/or Building Automation Systems and the installation of small or less complex projects.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

 What you’ll do with “Our Training and Your Experience”

Identifies and resolves problems for most types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after- hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems for more complicated problems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary.
Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
Provides technical support to end users when applicable. Seeks technical guidance from more experience staff for difficult and unusual situations.
Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
Keeps up to date and informed on all company products, services and policies.
Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
Perform other duties and responsibilities as requested or required.

What You’ll Need

Exceptional customer focus and ability to work under pressure; ability to determine the needs and wants of the customer without being prompted
Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
Solid programming skills and proven ability to troubleshoot problems and look for solutions
Must be a self-starter and work well with general supervision

Requirements:

Diploma in Electronics preferred.
Relevant trade experience preferred.
Minimum of two years of previous, relevant field service experience required
Experience in one or more of the following industries preferred: electronic, security, fire alarm & life safety, and/or building automation

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.

We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Fleet Vehicle
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Corporate Social Responsibility Day
And much more

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

#EDM

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More about this job

Responsibilities

The Security Systems Technician provides technical support, troubleshooting, and maintenance for fire, security, and building automation systems. They are responsible for responding to service calls, performing repairs, and ensuring customer satisfaction through professional service delivery.

Requirements

Candidates must have at least two years of relevant field service experience and a strong technical background in security or building automation systems. A diploma in electronics is preferred, along with the ability to work independently and provide exceptional customer service.

Skills

Technical Support
Troubleshooting
Systems Maintenance
Repair
Programming
Customer Service
Field Service
Fire Alarm Systems
Security Systems
Building Automation Systems
Systems Integration
Debugging
Technical Documentation
Mentoring

Benefits

Company Holidays
Paid Time Off
Medical Insurance
Dental Insurance
RRSP Employer Contribution
Fleet Vehicle
Colleague Assistance Program
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Security Systems
Fire Alarm
Building Automation
Field Service
Troubleshooting
Electronics
Systems Integration
Maintenance
Repair
Programming
Technical Support
Customer Support
Life Safety
Service Calls
Emergency Response
Hardware Installation
Software Debugging
Health and Safety

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