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Added 1 hour ago
Store Manager - Calgary
Source Office Furniture & Systems Ltd.
Calgary, AB
Full-time
The Store Manager is responsible for leading the day-to-day operations of the store and creating an exceptional experience for both customers and employees. This includes overseeing opening…
Added 1 hour ago
Human Resources Coordinator
Classic Fire + Life Safety
Toronto, ON
Full-time
The HR Coordinator plays a key role in supporting positive and proactive employee experience by delivering responsive, high‑quality HR services across the organization. Through daily…
Added 1 hour ago
Program Assistant (CF) - Ready to Serve and RENU
Catholic Social Services Alberta
AB · Edmonton, AB
Full-time
Provide day-to-day comprehensive administrative support for RTS and RENU program operations.
Added 2 hours ago
Project Coordinator
Five Star Contracting
Toronto, ON · North York, ON
Full-time
Support Project Manager(s) and Operations Manager with day-to-day coordination of multiple active projects and service calls
Added 3 hours ago
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Contract
Added 4 hours ago
Human Resources Coordinator
Classic Fire + Life Safety
Toronto, ON
Full-time
The HR Coordinator plays a key role in supporting positive and proactive employee experience by delivering responsive, high‑quality HR services across the organization. Through daily…
Added 5 hours ago
Coordonnateur(trice), campagnes marketing
EXFO
Quebec, QC
Full-time
As part of the Marketing and Sales Operations team, the Marketing Campaigns Coordinator contributes to the planning, coordination, and execution of marketing campaigns, including both…
Added 5 hours ago
Coordinator, Business Management
Potentia Renewables Inc.
Toronto, ON
$65,000 to $75,000 CAD / year
Full-time
The Business Management Coordinator supports the team that manages the financial, commercial and regulatory performance of Potentia’s operating wind, solar and battery storage assets. You…
Added 6 hours ago
Service Coordinator
Minted Search Group
Brampton, ON
$65,000 to $80,000 CAD / year
Full-time
Our client, an established HVAC and mechanical services company, is looking for a Service Coordinator / Administrator to join their team in Brampton. This is a key coordination role…
Added 6 hours ago
Office & Sales Coordinator
Study Buddy Canada Immigration
ON · Ontario, Canada
Part-time
StudyBuddy Canada Immigration Consulting is expanding its North Bay operations, and we’re looking for a motivated, organized, and customer-focused Office & Sales Coordinator to join our…
Added 6 hours ago
Junior Supply Chain Specialist - Corporate
Bird Construction
Calgary, AB
Full-time
1–3 years’ experience in an administrative, analyst, or coordinator role within supply chain, procurement, or business operations.
Added 7 hours ago
Property Services Coordinator
BGIS
Kelowna, BC
Full-time
The Property Service Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). Provides…
Added 7 hours ago
Coordinator
Flowserve Corporation
AB · Edmonton, AB
Full-time
In addition to the primary duties as Coordinator, there will also be responsibilities associated with ensuring seamless front-desk operations and professional client interactions.
Added 8 hours ago
Senior Finance Coordinator
Yemen HR Consulting
Aden
Full-time
The Senior Finance Coordinator supports the Finance Manager in financial management, grants management, budgeting, reporting, compliance and internal controls across the Country Office and…
Added 8 hours ago
Area Coordinator
Yemen HR Consulting
Aden
Full-time
The company is seeking field and leadership talent for the position of Area Coordinator. The Area Coordinator will be responsible for overseeing field operations and the sales team within…
Added 9 hours ago
Receptionist
Covenant Health Canada
AB · Edmonton, AB
Full-time
Reporting to the Chief of Staff, Director of Executive Services and receiving functional direction from the Executive Coordinator, and in keeping with Covenant Health’s Mission and Values,…
Added 9 hours ago
Provider Support Coordinator
Sailor Health
Remote, Canada
Full-time · Remote
We're hiring a full-time remote Provider Support Coordinator to serve as a dedicated support resource for our provider network at Sailor Health. You'll be a go-to contact for therapists and…
Added 10 hours ago
Corporate Safety Training Coordinator
Thyssen Mining
Regina, SK
Full-time
Thyssen Mining is currently seeking a Corporate Safety Training Coordinator for a fulltime permanent position in Regina, SK. The Corporate Safety Training Coordinator is responsible for…
Added 10 hours ago
Recruitment Co Ordinator
Aston Carter
Burnaby, BC
$24 to $33 CAD / hour
Contract
The Recruitment Coordinator provides dedicated administrative and coordination support to the Global Talent Acquisition team, with a particular focus on recruiting activities and onboarding…
Added 11 hours ago
Human Resources Coordinator
EFW Radiology
Calgary, AB
Full-time
The Human Resources Coordinator provides administrative and operational support across a broad range of HR functions, including HR systems, onboarding, employee engagement, training…
Added 11 hours ago
Academic Integrity Coordinator
University Canada West
Vancouver, BC
$55,000 to $65,000 CAD / year
Full-time · Temporary
Reporting to the Executive Director, Academic Operations & Initiatives, the Academic Integrity Coordinator provides administrative support for all academic integrity related functions…
Added 11 hours ago
Service Dispatch Coordinator
Newfoundland Capital Corporation Limited
Montreal, QC
Full-time
Our Customer Support team is seeking a dynamic and detail-oriented Service Dispatch Coordinator to assist with the timely and efficient resolution of technical issues requiring technician…
Added 11 hours ago
Health & Safety and Fleet Coordinator
Quincaillerie Richelieu Ltee
Kitchener, ON
Full-time
Richelieu Hardware is looking for a Warehouse Team Leader as Health & Safety and Fleet Coordinator, for the Richelieu Hardware Canada Limited at the Onward, Kitchener, Ontario Location.
Added 11 hours ago
Service Coordinator - Security Solutions
Convergint Technologies Ltd
Calgary, AB
$55,000 to $60,000 CAD / year
Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Calgary, AB. The Service Coordinator answers, responds to, and…
Added 11 hours ago
Dock Coordinator (Night Shift)
Groupe Robert
Mississauga, ON
Full-time
…team. The incumbent plans and ensures the proper functioning of operations, efficiency, quality of work, proper use of equipment, working climate to always improve customer satisfaction and…

Convergint Technologies Ltd

Service Coordinator - Security Solutions

Calgary, AB, Canada

Pay: $55,000 to $60,000 CAD / year
Posting language: English
Posted: Aug 27, 2026

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Original job description

Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Calgary, AB. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers applicable to a designated locations as well as work order invoicing.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
Plans and schedules service agreement work orders to “complete” as required.
Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
Accurate entry and reconciliation of timesheets on a weekly basis.
Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.
Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.
Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
May build reports, and handle and control customer keys for service technicians.
Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need

Solid telephone and personal customer service skills and ability to work under pressure
Solid proficiency in Microsoft Outlook, Excel, and Word skills
Basic financial knowledge and skills - ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously
Excellent attention to detail
Good verbal, written and interpersonal communication skills
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
Shows initiative – regularly engages in proactive behavior and looks for opportunities
Strong ability to facilitate a collaborative working environment for customers and team members

Requirements:

Diploma and/or certificate in Business Administration or related office experience required.
Minimum one year previous call center, dispatch, customer service or administrative experience required.
Experience in security industry is preferred.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Corporate Social Responsibility Day
And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

#SS

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More about this job

Responsibilities

The Service Coordinator manages incoming customer service calls, dispatches technicians, and coordinates service schedules. They are also responsible for maintaining work orders, processing service invoicing, and ensuring accurate data entry in company systems.

Requirements

Candidates must have a diploma or certificate in Business Administration or equivalent office experience. A minimum of one year of experience in a call center, dispatch, or customer service role is required.

Skills

Customer Service
Service Dispatching
Work Order Management
Scheduling
Invoicing
Data Entry
Microsoft Outlook
Microsoft Excel
Microsoft Word
Financial Knowledge
Accounts Receivable
Accounts Payable
Organizational Skills
Communication Skills
Problem Resolution
Security Industry Knowledge

Benefits

Company Holidays
Paid Time Off
Medical Insurance
Dental Insurance
Employer Contribution To RRSP
Colleague Assistance Program
Tuition Reimbursement
Corporate Social Responsibility Day

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Security Solutions
Dispatching
Work Orders
Invoicing
iCare
Spectrum
IPlan
Customer Satisfaction
Purchase Orders
Timesheet Reconciliation
Service Agreements
Subcontractor Management
Administrative Support
Security Industry
Data Management
Scheduling
Accounts Receivable
Accounts Payable
Call Center
Reporting
Maintenance Planning
Customer Service
Communication
Organizational Skills
Microsoft Office
Financial Administration
Service Quotes
Warranty Documentation
On-Call Procedures

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