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Added 2 hours ago
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Assists Senior research staff with the ethics and regulatory tasks,
Added 14 hours ago
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Assists Senior research staff with the ethics and regulatory tasks,
Added 1 day ago
People and Culture Manager
Humans of HR
Vancouver, BC
$90,000 to $120,000 CAD / year
Full-time
…your impact every day and work directly with the owners and senior…
Added 1 day ago
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Assists Senior research staff with the ethics and regulatory tasks,
Added 1 day ago
HR & Recruitment Coordinator
Rhodar Limited
ON · Ontario, Canada
Full-time
We are looking for a proactive, organised and people-focused HR Coordinator to join our HR team. This is an excellent opportunity for an HR professional who enjoys a varied role and is…
Added 1 day ago
Senior Youth Worker (Leadership)
BGC Ottawa
Ottawa, ON
Full-time
…locations across the city. Working closely with the Mentorship Coordinator, the Senior Youth Worker will provide positive leadership to children and youth, facilitate the delivery of L4L…
Added 1 day ago
Safety Coordinator
Thyssen Mining
ON
Full-time
Thyssen Mining is a full-service underground mining contractor with several projects in Canada and the US. Thyssen Mining is looking for a Safety Coordinator for project in Ontario.
Added 1 day ago
Senior Finance Coordinator
Yemen HR Consulting
Aden
Full-time
Senior Finance Coordinator (VRN SFC-AD-26-004)
Added 1 day ago
Corporate Safety Coordinator
Thyssen Mining
Regina, SK
Full-time
Thyssen Mining is currently seeking a Corporate Safety Coordinator for a fulltime permanent position in Regina, SK. The Corporate Safety Coordinator will have expert knowledge and skills in…
Added 1 day ago
Travel Concierge & Reception Coordinator
Goway Travel
Toronto, ON
Full-time
We are looking for a professional, friendly and highly organized Travel Concierge & Reception Coordinator to be the first point of contact for our clients, Travel Agents, suppliers and…
Added 1 day ago
Service Coordinator - Security Solutions
Convergint Technologies Ltd
Calgary, AB
$55,000 to $60,000 CAD / year
Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Calgary, AB. The Service Coordinator answers, responds to, and…
Added 1 day ago
Coordinator, Community Engagement
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · MLSE Launchpad
Full-time
…BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature…
Added 1 day ago
Senior Safety Coordinator
EBC Inc.
Toronto, ON · Downsview East (CFB Toronto), Ontario
We are looking to add a Senior Safety Coordinator to work onsite on one of our important ICI projects in North York!
Added 1 day ago
Program Coordinator, Home Support Services (Part-Time)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
Part-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 1 day ago
Human Resources and Recruitment Coordinator
St. Joseph's Healthcare Hamilton
Hamilton, ON
$35.29 to $40.91 CAD / hour
Temporary
Reporting to the Manager, HR Services, the HR and Recruitment Coordinator plays an integral role within the People, Culture & Diversity department supporting day-to-day Human Resource…
Added 1 day ago
Senior Publicist, Lifestyle
Corus Entertainment
Toronto, ON
Reporting to the Publicity Manager, with the support of a Publicist and a Publicity Coordinator, the Senior Publicist is responsible for developing and executing integrated publicity…
Added 1 day ago
Lead Desktop Support
Rocky View County
Rocky View No 44, AB · Rocky View County, AB
…opportunities to grow professionally while being supported with paid training, a competitive salary, benefits after 30 days, 27 paid days off in their first year, plus general holidays, a…
Added 1 day ago
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Assists Senior research staff with the ethics and regulatory tasks,
Added 1 day ago
Maintenance Coordinator
Shannex Incorporated
Quispamsis, NB
Full-time
We are searching for a Maintenance Coordinator to join our Parkland in the Valley team based in Quispamsis, New Brunswick.
Added 1 day ago
Head of Content
Brodie Rec League
Toronto, ON
$120,000 to $150,000 CAD / year
Full-time
You are not holding the camera and you are not doing this alone. Brodie has a Creative Director for film and content, a Senior Photographer, a Senior Producer, a bench of shooters in every…
Added 1 day ago
Senior Global Hip Health Coordinator
The University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
The Senior Global Hip Health Coordinator is responsible for overseeing a broad range of activities to support the smooth operation and success of research lab initiatives. The Senior Global…
Added 1 day ago
Director of Retail Operations
Society of Saint Vincent de Paul
Victoria, BC
Full-time
Work collaboratively with the Society’s volunteer coordinator a store staff to develop consistent approaches to volunteer orientation, training, supervision, recognition, retention, and…
Added 1 day ago
Partner Administrative Assistant/Receptionist- 12 Month Contract
KPMG
Kingston, ON
Full-time
Provide administrative support to partners, senior managers, managers and client service teams
Added 1 day ago
Senior Global Hip Health Coordinator
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital (BCCH)
$6,143.67 to $8,830.25 CAD / month
Full-time
The Senior Global Hip Health Coordinator is responsible for overseeing a broad range of activities to support the smooth operation and success of research lab initiatives. The Senior Global…
Added 1 day ago
Senior Coordinator, Business Support and Program Management
Canadian Red Cross
Canada
Full-time
Title: Senior Coordinator, Business Support and Program Management

Convergint Technologies Ltd

Service Coordinator - Security Solutions

Calgary, AB, Canada

Pay: $55,000 to $60,000 CAD / year
Posting language: English
Posted: Aug 27, 2026

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Original job description

Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Calgary, AB. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers applicable to a designated locations as well as work order invoicing.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
Plans and schedules service agreement work orders to “complete” as required.
Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
Accurate entry and reconciliation of timesheets on a weekly basis.
Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.
Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.
Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
May build reports, and handle and control customer keys for service technicians.
Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need

Solid telephone and personal customer service skills and ability to work under pressure
Solid proficiency in Microsoft Outlook, Excel, and Word skills
Basic financial knowledge and skills - ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously
Excellent attention to detail
Good verbal, written and interpersonal communication skills
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
Shows initiative – regularly engages in proactive behavior and looks for opportunities
Strong ability to facilitate a collaborative working environment for customers and team members

Requirements:

Diploma and/or certificate in Business Administration or related office experience required.
Minimum one year previous call center, dispatch, customer service or administrative experience required.
Experience in security industry is preferred.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Corporate Social Responsibility Day
And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

#SS

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More about this job

Responsibilities

The Service Coordinator manages incoming customer service calls, dispatches technicians, and coordinates service schedules. They are also responsible for maintaining work orders, processing service invoicing, and ensuring accurate data entry in company systems.

Requirements

Candidates must have a diploma or certificate in Business Administration or equivalent office experience. A minimum of one year of experience in a call center, dispatch, or customer service role is required.

Skills

Customer Service
Service Dispatching
Work Order Management
Scheduling
Invoicing
Data Entry
Microsoft Outlook
Microsoft Excel
Microsoft Word
Financial Knowledge
Accounts Receivable
Accounts Payable
Organizational Skills
Communication Skills
Problem Resolution
Security Industry Knowledge

Benefits

Company Holidays
Paid Time Off
Medical Insurance
Dental Insurance
Employer Contribution To RRSP
Colleague Assistance Program
Tuition Reimbursement
Corporate Social Responsibility Day

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Security Solutions
Dispatching
Work Orders
Invoicing
iCare
Spectrum
IPlan
Customer Satisfaction
Purchase Orders
Timesheet Reconciliation
Service Agreements
Subcontractor Management
Administrative Support
Security Industry
Data Management
Scheduling
Accounts Receivable
Accounts Payable
Call Center
Reporting
Maintenance Planning
Customer Service
Communication
Organizational Skills
Microsoft Office
Financial Administration
Service Quotes
Warranty Documentation
On-Call Procedures

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