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Added 51 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 51 mins ago
NE
Junior Settlements Data Analyst
Nexus Energy
Toronto, ON
- Contract
In this role, you will support settlement operations, reporting, and data analysis functions critical to the business. You will work cross-functionally with the Trading, Data & IT, and…
Added 1 hour ago
ES
Bilingual Business Development Coordinator - French (Telemarketer)
Embark Student Corp.
Remote, Canada
- $21 to $23 CAD / hour
- Temporary
- Remote
Added 2 hours ago
TE
Parts Coordinator – Inside Sales
Timberland Equipment Limited
Sudbury, ON
- Full-time
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Added 3 hours ago
OA
Appointment Coordinator - BMW Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
- Full-time
Added 4 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 4 hours ago
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…ethics submission and study registration through recruitment, data collection and analysis support, to publication and knowledge translation. The incumbent is expected to work with a high…
Added 4 hours ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…specifically ulcerative colitis and Crohn’s disease. Document and data management is a really essential part of this position. The incumbent will work closely with research team, IBD…
Added 4 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of Dr. Lucy Gilbert, the clinical research coordinator is responsible to conduct clinic interventions following protocols, procedures and internal SOPs.
Added 4 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Ensures data integrity in collection, entry and cleaning for analysis/publication
Added 4 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Assisting with participant recruitment, data collection, and storing of study documents according to the research protocol,
Added 4 hours ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 4 hours ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful conduct of clinical research studies. The incumbent will…
Added 6 hours ago
MS
Warehouse Supervisor Drape and Events
MPI San Diego Chapter (MPISD)
Toronto, ON
- Part-time
Events Billing Coordinator / Events Administrative...
Added 7 hours ago
SM
RQ11685 – Software Developer – Back End – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…to support the new system. Coordinate and arrange with DBA/Data Management staff to progress these…
Added 7 hours ago
TS
Assistant Kettle Coordinator - Temporary
The Salvation Army in Canada
Duncan, BC
- Part-time
…by helping TSA to give hope to other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas…
Added 7 hours ago
MA
Staff Scheduling Coordinator (Part-Time)
Muskoka Algonquin Healthcare
Bracebridge, ON
- Part-time
As a Scheduling Coordinator at Muskoka Algonquin Healthcare you will ensure the required staff are scheduled and that all their payroll scheduling details are recorded in a fiscally…
Added 8 hours ago
S
Technical Specifications Coordinator
SYSTRA
Montreal, QC
- Full-time
…procurement, and project controls, the Technical Specifications Coordinator will lead the development, coordination, integration, and quality assurance of technical specifications across…
Added 9 hours ago
AC
Accounts Payable Coordinator
Aston Carter
Calgary, AB
- $24.03 to $28.84 CAD / hour
- Contract
The Accounts Payable Coordinator supports the accounts payable function by performing accurate invoice data entry and administrative tasks in a fast-paced, deadline-driven environment. This…
Added 10 hours ago
RM
Coordinator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
Ross Memorial Hospital is seeking a Temporary part-time Integrated Coordinator of Pharmacy Operations to support pharmacy operations across RMH and HHHS. This role will focus on supporting…
Added 10 hours ago
CC
Procurement & Purchasing Coordinator
Chrysos Corporation
Surrey, BC
- Full-time
The Procurement & Purchasing Coordinator will join Supply Chain, responsible for procurement, purchasing and logistic activities to support Chrysos’ deployment, maintenance and business…
Added 10 hours ago
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Clinical Research Coordinator (SRI) - Evaluative Clinical Sciences - Regular Full-Time 2026-18966 (2026-18966)
Sunnybrook
Toronto, ON
- Full-time
…Institute, led by Dr. Jenny Rabin, is seeking a Clinical Research Coordinator with extensive experience performing blood draws to join our growing research…
Added 10 hours ago
MD
Compliance Analyst - Health Program Representative Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Enter and confirm enforcement decisions into current data applications
Added 10 hours ago
TE
Receptionist & Office Coordinator
Talent Edge
Vancouver, BC
- Full-time
Global Solutions Family Office is seeking a polished, service-oriented Receptionist & Office Coordinator to support the day-to-day operations of its Downtown Vancouver office.
Added 10 hours ago
CT
TECHNICAL INTEGRATION & CONVERSION COORDINATOR - RIS / PACS
Chrome Technologies
Montreal, QC
- Full-time
We are looking for a Digital Health-IT Cutover Coordinator to join our team of consultants in our Montreal office on a permanent basis.

Convergint Technologies Ltd

Service Dispatcher - Security Solutions

Dartmouth, NS, Canada

$52,000 to $58,000 CAD / year

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Job details

Pay: $52,000 to $58,000 CAD / year
Posting language: English
Posted: Oct 16, 2026

Original job description

Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Halifax, NS. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers applicable to a designated locations as well as work order invoicing.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
Plans and schedules service agreement work orders to “complete” as required.
Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
Accurate entry and reconciliation of timesheets on a weekly basis.
Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.
Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.
Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
May build reports, and handle and control customer keys for service technicians.
Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need

Solid telephone and personal customer service skills and ability to work under pressure
Solid proficiency in Microsoft Outlook, Excel, and Word skills
Basic financial knowledge and skills - ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously
Excellent attention to detail
Good verbal, written and interpersonal communication skills
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
Shows initiative – regularly engages in proactive behavior and looks for opportunities
Strong ability to facilitate a collaborative working environment for customers and team members

Requirements:

Diploma and/or certificate in Business Administration or related office experience required.
Minimum one year previous call center, dispatch, customer service or administrative experience required.
Experience in security industry is preferred.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Corporate Social Responsibility Day
And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

#SS

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More about this job

Responsibilities

Handle customer service calls and coordinate, schedule, track, and maintain service work orders for technicians, subcontractors, and customers. Support invoicing, timesheet reconciliation, customer database administration, service reporting, and customer satisfaction follow-up.

Requirements

Requires a business administration diploma or certificate, or related office experience, and at least one year of experience in call center, dispatch, customer service, or administrative work. Candidates should have strong customer service, organizational, communication, and computer skills; security industry experience is preferred.

Skills

Customer Service
Service Dispatching
Call Handling
Scheduling
Work Order Management
Microsoft Outlook
Microsoft Excel
Microsoft Word
Financial Administration
Purchase Order Processing
Timekeeping And Timesheet Reconciliation
Invoicing
Database Maintenance
Organization
Attention To Detail
Communication

Benefits

Company Holidays And Paid Time Off
Comprehensive Medical And Dental Benefits
Employer Contribution To RRSP
Safety-Committed Work Environment
Colleague Assistance Program
Tuition Reimbursement
Corporate Social Responsibility Day

Visa sponsorship

Not detected in the job text

Keywords

Service Dispatching
Customer Service
Call Center
Work Orders
Service Scheduling
Planned Maintenance
Subcontractor Coordination
Service Invoicing
Purchase Orders
Accounts Receivable
Accounts Payable
Timesheet Reconciliation
Customer Database
Service Reporting
Customer Satisfaction Surveys
Service Quotes
Warranty Documentation
On-Call Procedures
Microsoft Outlook
Microsoft Excel
Microsoft Word
iCare
Spectrum
IPlan
Security Industry

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