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Added 13 mins ago
WC
Journeyman Automotive Service Technician
Wilco Contractors Northwest Inc.
AB · Edmonton, AB
- Full-time
Work with the Service Manager to prioritize repair orders, plan work, and keep repairs moving efficiently
Added 13 mins ago
SA
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- Full-time
Assess and assist with staffing/scheduling on a daily basis and communicate staffing concerns as required to the Manager.
Added 13 mins ago
EC
Event Audio Visual Technician- Part Time- Fairmont Jasper Park Lodge
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- Part-time
…customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 13 mins ago
(CAN) Pharmacy Assistant (Part Time)
Walmart Canada
London, ON
…aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all…
Added 13 mins ago
B
Coordinator, Operations - CAN - AB - Fort Mcmurray - Tiaganova Cres - R26-09924
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- Full-time
We are currently seeking a Fleet Coordinator for our Fort McMurray office. Reporting to the Operations Manager, the Fleet Coordinator role is essential to maintaining fleet reliability,…
Added 13 mins ago
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(CAN) Pharmacy Assistant
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…aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all…
Added 13 mins ago
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- Full-time
Job Title: Project Manager – Community-Based Research & Engagement
Added 13 mins ago
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The Site Supervisor, under the direction of the Site Manager, supports the day-to-day operations of the Firebag Aerodrome by providing frontline supervision and coordination of airside and…
Added 13 mins ago
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Security Officer
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Vancouver, BC
- Up to $22.79 CAD / hour
Additional duties as assigned by Supervisor or Manager
Added 13 mins ago
E
Environmental Services Manager
Extendicare
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- Full-time
…Ensuring that installed equipment is maintained in working order or serviced as required • Ensuring that capital spend and department budget are within established guidelines • Collaborate…
Added 14 mins ago
BK
Shift manager - fast food restaurant
Burger King
Huntsville, ON
- From $19.6 CAD / hour
- Full-time
- On-site
Added 20 mins ago
TB
Shift manager - fast food restaurant
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- From $18.3 CAD / hour
- Full-time
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Added 28 mins ago
A
Spa Receptionist
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- Full-time
Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:
Added 42 mins ago
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Workplace Ambassador II
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- Full-time
Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.
Added 42 mins ago
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Account Manager
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- Full-time
…aspects of business daily. You will report to the District Sales…
Added 50 mins ago
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- Full-time
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Analyzes the administrative issues in order to provide help to the employee
Added 58 mins ago
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Added 58 mins ago
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Added 58 mins ago
TH
Associé(e) à la réception de soir (temps plein)
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…powered lift equipment (i.e., electric pallet jack, reach truck, order puller, forklift) which may be used when unloading trucks and moving freight from receiving to designated staging…
Added 58 mins ago
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Merchandising Execution Associate Part-Time - 7058 St. Vital
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Added 58 mins ago
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District Sales Manager
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- Full-time
Silvercote Canada is looking for a District Sales Manager for the Prairie region. The primary responsibility of an DSM is to increase sales revenues and margins through effective territory…
Added 58 mins ago
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Receptionist
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Reporting to the Facilities Manager, the incumbent will serve as the Receptionist at the Saint-Léonard office while also providing administrative support.
Added 1 hour ago
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Added 1 hour ago
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Sudbury, ON · Greater Sudbury, ON
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…contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring…
Added 1 hour ago
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Convergint Technologies Ltd

Service Manager

Mississauga, ON, Canada

$130,000 to $135,000 CAD / year

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Job details

Pay: $130,000 to $135,000 CAD / year
Posting language: English
Posted: Oct 8, 2026

Original job description

Convergint is currently recruiting for a Service Manager to join our growing team in our Toronto location. As the Service Manager, you will be responsible for the Overall management and leadership of the CTC service business, including both sales and operations activities. Effectively implement service sales strategies to achieve revenue growth and margin goals and maximize service delivery to achieve customer satisfaction goals. Scope of work includes Overall financial responsibility for planning and executing the service business.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Manager.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Responsible for helping the Sales Manager grow existing service business. When a dedicated Service Account Executive is hired, your responsibility will include co-managing this resource to develop new service business. You will help drive and maintain service sales goals and profitability. In co-ordination with the Sales Manager, you will help oversee and coordinate all aspects of service sales activities including, but not limited to, the following: sales goal planning, qualifying potential business delivered by the Sales Team, preparation of proposals, RFP responses and presentations, and help close service business opportunities. Works closely with Sales Manager and Account Executives on Service opportunities including Project conversion to Customer Support Program (CSP) opportunities.
Overall responsibility for the review and execution of Customer Support Program and respective contracts focusing on margin and scope. Supervision of service labor and subcontractors execution; planning and scheduling service contracts. Overall management and execution of contracts and revenue generation, preparation of service invoices, and collections. In collaboration with Sales, ensure timely Contract Renewal process is in place; actively pursue new Service and System expansion opportunities with existing Service base. Acts as liaison between customer and in-house legal counsel for service contract issues.
Assists the sales team in support of their goal achievement. Coaches, councils and trains the sales force to improve individual service selling skills. Overall responsibility for customer satisfaction on all service accounts. Acts as a leader and helps the Sales Manager set expectations that drive the overall success.
Develops and implements operations strategies to improve service delivery and provide additional value to customers in a cost-effective manner. Ensure proper use of business and other service tools to ensure efficient delivery of services to our valued customers.
Responsible for the successful administration of key accounts with a higher level of complexity including, estimating, competitive pricing, maximize profit margin, quoting, order processing, payroll processing, Service billings and collections. Actively manage company KPI’s as part of financial focus for each CTC and overall territory.
Manages service business financials including budgeting, cost control, and estimating; improves forecasting accuracy for sales function and projects, ensures cost efficiency. Utilizes financial systems to review actual vs estimated contract cost and to provide timely and accurate financial reports.
Meets with service customers on a regular basis to ensure that Convergint is providing quality service and meeting their individual needs. Resolves customer problems that have been escalated from the Supervisor/CTC level. Proactively communicate with, and seek feedback from service customers. Seeks to continuously improve customer satisfaction through delivering results to all customers. Seeks feedback through the Company Customer Survey process as KPI on success of efforts.
Effectively communicates goals to the service team and communicates with the wider organization as and when required. Maintains accurate and up to date sales records, and other control records necessary for processing of internal and external reports.
Continuous focus on overall service structure is an important aspect of this role. Work with CTC Service Supervisors on manpower requirements along with skillsets supporting our existing customer base and outlook on future needs in a proactive manner
Provide leadership and manage colleagues in a manner that maintains morale, skills proficiency and productivity. Recruit and hire team members as required in conjunction with the HR Department. Managerial responsibilities including but not limited to mentoring, coaching and developing colleagues; recruitment and selection, planning, assigning and directing work; performance management; project budget. Oversees subcontractor selection process and work.
Conduct performance management throughout the year including annual performance evaluations and salary planning.
Work with Operations Manager to determine the Service Dept.’s overall fleet requirements including timing of replacement vehicles and adds to fleet supporting growth needs at CTC. Works in conjunction with Controller on fleet selector ensuring proper vehicles are on selector supporting service requirements.
Manages inventory levels for Service Parts. Manage technician tooling requirements, job materials, ladders.
Safety is a key aspect of our business. Adhere to and promote all safety programs in place at Convergint Technologies. Ensure all aspects of work are executed in a safe manner. Ensure all colleagues complete daily FLHA’s/tool box meetings, use tools properly and work safely every day. Work closely with Safety Manager and Safety coordinators on safe work practices.
Participates in overall business planning and budget preparation and shares in the responsibility of delivering overall financial targets.
Always acts as “our customer’s best service provider” thereby ensuring Convergint Technologies is the customer’s first choice for service.
Keeps up to date and informed on all company policies. Always presents a professional image of Convergint Technologies in appearance and behavior.
Performs other duties and responsibilities as requested or required.

What You’ll Need

Present a professional image of Convergint Technologies and act as an ambassador for the company both internally and externally. Expectations of and contributions from the Service Manager are high in the minds of the customer, the company and colleagues.
Excellent leadership and management skills. Creating and delivery of service contracts and Time & Material (T&M) service.
Excellent team leadership, team building and facilitation skills.
Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Service Department and CTC.
Initiative – Engages in proactive behavior and helps drive Sales to seek service opportunities.
Customer Focus – Maintaining awareness of and seeking to meet the needs and wants of the customer.
Excellent communication skills, both oral and written.
Broad based professional knowledge of security hardware, alarm and video surveillance systems, electronic security issues and safeguards and mechanical automation systems.
Excellent in Microsoft Office products, including Word, Excel, PowerPoint.
Excellent financial analytical skills including cost control.
Adaptability – Responds effectively to changes in situation or information.
Analytical Thinking – Logically breaks down problems and looks for solutions.

Requirements:

Bachelor’s degree, College Diploma or equivalent related field experience.
Experience in one or more of the following industries a prerequisite: electronic security, fire alarm & life safety, building automation, HVAC, IT, audio visual
Minimum five years previous relevant experience required

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Corporate Social Responsibility Day
And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

#TNO

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More about this job

Responsibilities

The Service Manager is responsible for the overall leadership and management of the service business, including sales growth, operations, and financial performance. They will coach the team, manage key accounts, and ensure high levels of customer satisfaction through effective service delivery.

Requirements

Candidates must have a minimum of five years of relevant experience in industries such as electronic security, fire alarm, or building automation. A bachelor's degree, college diploma, or equivalent field experience is required.

Skills

Leadership
Service Management
Sales Strategy
Financial Planning
Contract Management
Customer Satisfaction
Team Building
Mentoring
Operations Strategy
Budgeting
Cost Control
Security Systems
Performance Management
Communication Skills
Analytical Thinking
Microsoft Office

Benefits

Company Holidays
Paid Time Off
Medical Insurance
Dental Insurance
RRSP Employer Contribution
Colleague Assistance Program
Tuition Reimbursement
Competitive Salary

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Sales
Operations
Customer Support Program
Revenue Growth
Margin Management
Security Hardware
Fire Alarm
Life Safety
Building Automation
HVAC
IT
Audio Visual
KPI
Forecasting
Subcontractor Management
Inventory Management
Fleet Management
Safety Programs
Contract Renewal
RFP
Estimating
Payroll Processing
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Systems Integrator
Performance Evaluations
Recruitment
Strategic Planning

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