Original job description
Build a career where values meet worldwide opportunity.
Job Description: Convergint is currently recruiting for a Junior Security Technician - Service to join our growing team. As a Junior Security Technician, and under direct supervision, you will be responsible for installing, programming, system start-up/check-out, certification, and related customer training on assigned Security projects which are typically small to medium projects that are often less complex. The position may also work on larger projects with greater complexity as needed and able.
The position is part of a team that supports the Calgary Airports 7 days a week, 6:00 AM to 6:00 PM. The candidate will work 4 consecutive 10-hour days, followed by 3 consecutive days off. On-call will be required.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Responds to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a substantial variety of systems for complex problems. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Commissions projects as necessary.
Identifies and resolves problems for all types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other technicians.
Using technical knowledge, skills and experience, acts as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
What You’ll Need
Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Developing technical skills and experience related to electronic security systems
Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions
Basic mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)
Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
Good verbal, written and interpersonal communication skills
Basic organizational skills and the ability to handle multiple projects simultaneously.
Good computer skills including exposure to MS Office applications (Outlook, Word, Excel)
Requirements
Minimum of one year of previous, relevant field experience preferred.
Company Benefits And Perks
Experience in the electronic and security industry preferred.
Benefits
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Work environment committed to safety
Competitive salary and compensation plan
Corporate Social Responsibility Day
On-site parking
And much more…
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
#CAL
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
More about this job
Responsibilities
Install, program, start up, check out, and certify security systems, and provide related customer training on assigned projects. Respond to service and emergency calls, troubleshoot and repair systems, complete service reports, support end users and field staff, and share expertise with other technicians.
Requirements
A minimum of one year of relevant field experience is preferred, along with developing technical skills in electronic security systems and basic programming and troubleshooting ability. Candidates need mechanical and electrical aptitude, the ability to read blueprints, a valid driver’s license, communication and organizational skills, and basic computer skills including Microsoft Office.
Skills
- Electronic Security Systems
- System Installation
- System Programming
- System Commissioning
- Troubleshooting
- Equipment Repair
- Customer Service
- Technical Support
- Mechanical Aptitude
- Electrical Aptitude
- Blueprint Reading
- Hand and Power Tool Use
- Written and Verbal Communication
- Organization
- Microsoft Office
Benefits
- Competitive Salary and Compensation Plan
- Corporate Social Responsibility Day
- On-Site Parking
- Safety-Committed Work Environment
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Trades
- Customer Service & Support
- Technology
Keywords
- Electronic Security Systems
- Security Projects
- Installation
- Programming
- System Start-Up
- System Check-Out
- Certification
- Customer Training
- Service Calls
- Scheduled Maintenance
- Emergency Calls
- After-Hours Calls
- Troubleshooting
- System Commissioning
- Equipment Repair
- Technical Support
- Service Reports
- Blueprints
- Hand Tools
- Power Tools
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Calgary Airports
- On-Call Support
